Who is PT BFI Finance Indonesia Tbk?

PT BFI Finance Indonesia Tbk was founded in 1982. It is one of the oldest and the most diversified multi finance companies in Indonesia as well as the first multi finance company to be listed on Indonesia Stock Exchange with ticker code BFIN. Currently BFI Finance has over than 300 branches and 9000 employee across the nation.

In 2017, PT BFI Finance Indonesia Tbk built a subsidiary called PT Finansial Integrasi Teknologi (FIT). We believe that technology can facilitate more financial access to Indonesian people. FIT has launched its platform "Pinjam Modal" in October 2018.

PT BFI Finance Indonesia Tbk

<ul>
	<li>Menyelesaikan masalah pelanggan dengan cepat dan efisien.</li>
	<li>Memberikan informasi produk, layanan, dan kebijakan perusahaan kepada pelanggan.</li>
	<li>Membangun hubungan yang baik dengan pelanggan dan meningkatkan kepuasan pelanggan.</li>
	<li>Melakukan tugas administratif terkait layanan pelanggan.</li>
	<li>Memberikan umpan balik dan saran kepada manajemen untuk perbaikan layanan pelanggan.</li>
</ul>

Customer Service Branch Malang

ATI Business Group is a Global Business Process Management, Technology and Services Company.  Our Clients’ businesses are on remarkable journeys as they strive to deliver the best possible outcomes for their customers.  Our aim at ATI in working with our Clients’, is to support their continued growth by providing cost effective technology and talented and scalable people resources on demand.

ATI’s singular focus on providing services to the travel and hospitality business communities across the globe has been a remarkably successful one.  Since commencing in 2002 with a single discipline of Fare Loading the business has grown today to supporting over 100+  independent work disciplines including Ticketing, Land and Cruise Travel Distribution, Fare Auditing, Finance and Accounting, Robotic Process Automation and Travel Technology.

We believe our success has only been achieved by always listening carefully to our Clients’ business needs and by building an effective working partnership based on trust, quality deliverables, responsiveness and efficient communication.  For further information on what makes ATI different, please log on to http://atibusinessgroup.com

ATI Business Group

Responsibilities:

<ul>
	<li>You will provide helpdesk support to client customers, such as resetting passwords, creating access, and extending card validity for Virtual Credit Cards.</li>
	<li>giving the solution for any issue related to the Virtual Credit Card to the client, etc.</li>
	<li>You also need to work on problems of moderate scope where analysis of situations or data requires a review of a variety of factors and exercise judgment within defined procedures and practices to determine appropriate action. </li>
	<li>To succeed in this role, you should be organized, self-motivated, and empathetic with excellent communication skills.</li>
</ul>

Customer Service (Fluent in English)

<ul>
	<li>Assisting the customers with answering inquiries or using the client’s tools</li>
	<li>Carefully follow instructions and pre-established guidelines to perform assigned tasks</li>
	<li>Ensure that all work is processed according to the team’s minimum standard</li>
	<li>Report any issues or system limitations to the direct supervisor.</li>
</ul>

Customer Support

Home Credit is a multinational tech-based financial services company. We exist in 9 countries around the world. Our vision is to bring to market financial products that improve the life and lifestyles of our customers. From financing, protection, PayLater, to e-money – we got them covered! Our presence can be found both online and offline. 
 
We responsibly deliver trusted financial services that customers and business partners access via their channel of choice. We continually meet evolving needs, both directly and through innovative ecosystems – helping to build a more resilient world. 

Everyone at Home Credit Indonesia is not afraid of new challenges. Our passion is not only to create new innovations, but we also hold a strong courage and continue to seek chances to turn our innovative visions into reality. More than our 6.000 employees embrace these values to ensure our success in building a better today and a brighter tomorrow. 

Home Credit Indonesia

Kami Sedang Open Recruitment Untuk Posisi Desk Collection untuk penempatan di Kantor pusat, Plaza Oleos TB Simatupang, Jakarta Selatan

Deskripsi Tugas :

Melakukan panggilan melalui sistem kepada pelanggan untuk mengingatkan pembayaran cicilan yang telah jatuh tempo.

Desk Collection

PT Royal Trust adalah perusahaan perdagangan yang berdiri sejak tahun 2005 dan telah memiliki ijin resmi dari BAPPEBTI dan sudah menjadi keanggotaan pada Bursa Berjangka Jakarta (BBJ) dan Kliring Berjangka Indonesia (KBI).

PT Royal Trust yang bergerak dibidang Perdagangan Berjangka Multilateral dan Perdagangan Berjangka Derivatif produk-produk yang diperdagangkan meliputi dari Emas Loco London, Foreign Exchange (Forex) dan Cross Rate.

Sebagai salah satu perusahaan perdagangan berjangka terkemuka di Indonesia, perusahaan ini telah diakui baik dari sisi kepatuhan terhadap hukum maupun kinerja keuangan dan prestasi lainnya.

Dalam aktivitas perdagangan, PT Royal Trust berpijak pada nilai-nilai profesionalisme, edukasi dan pelayanan yang berkualitas sesuai dengan standar perdagangan berjangka nasional dan internasional serta didukung oleh para professional yang berpengalaman di industri berjangka.

Melalui penyediaan informasi dan layanan berkualitas, PT Royal Trust berupaya menjaga tingkat kepuasan nasabah.

Visi
Menjadi perusahaan perdagangan berjangka dengan pangsa pasar yang luas khususnya ditingkat Nasional dengan menciptakan Image of Transparent Investment.

Misi
- Berusaha berperan aktif dalam mensosialisasikan Bursa Berjangka agar dapat diterima masyarakat dengan baik.
- Aktif dalam membangun Industri Berjangka yang transparan, kredibel, dan berintegritas.
- Memberi pelayanan purna waktu dengan sumber daya manusia yang kompeten dan profesional.

PT. Royal Trust

<ul>
	<li>Melayani complaint dan kebutuhan client</li>
	<li>Melakukan report terkait complaint dan kebutuhan client kepada divisi terkait</li>
	<li>Memberikan informasi yang lengkap seputar produk perusahaan sesuai kebutuhan pelanggan, calon pelanggan, dan non-pelanggan.</li>
	<li>Menjawab pertanyaan yang berkaitan dengan kebijakan, prosedur, dan aturan yang berlaku di perusahaan.</li>
	<li>Menjadi perantara pelanggan dan perusahaan dengan cara meneruskan keluhan</li>
</ul>

Customer Service

Role of Purpose

You will work as part of business &amp; improvement to help maintain service quality to the clients and enhance our resources skills. You will prepare, conduct Customer Service training and create the necessary process notes required for the training. For this role, we expect a person who masters our products inside and out to advise and find the best possible explanations and respond promptly to inquiries. A high level of communication skills is essential as you will deliver this skill to your trainees so they can handle complaints, ensure customer satisfaction, and provide professional customer support.

Responsibilities:

<ul>
	<li>Conduct Customer Service training for existing members or new members</li>
	<li>Ensure the quality &amp; effectiveness of each given training, design effective training programs</li>
	<li>Support and mentor trainees to achieve best performance as per client expectation</li>
	<li>Maintain &amp; upskill knowledge, systems, and skills in a scope of work</li>
	<li>Create syllabus, process notes/ modules related to Customer Service, and keep it updated</li>
	<li>Work side by side with Operations to capture and documented new products and the processes from existing and new clients</li>
	<li>Manage training schedule and training requests for Customer Service</li>
	<li>Develop a schedule to assess the training needs</li>
	<li>Be responsible for trainee’s attendance record</li>
	<li>Respond and analyze to Training Request received from Operations</li>
	<li>Create a Training Evaluation Form at the end of the training for training assessment and results</li>
	<li>Support Operations on doing production when needed</li>
	<li>Submit production tracker and schedule report to the leader</li>
	<li>Share the progress of current training periodically with the leader</li>
</ul>

Customer Service Trainer

PT BCA Finance berdiri pada tahun 1981 dengan nama PT Central Sari Metropolitan Leasing Corporation (CSML). Pada awal berdirinya, pemegang saham Perusahaan adalah PT Bank Central Asia dan Japan Leasing Corporation. Saat itu Perusahaan masih memfokuskan usaha pada pembiayaan komersial, seperti pembiayaan mesin-mesin produksi, alat berat dan transportasi.

Selanjutnya pada tahun 2001 PT Central Sari Metropolitan Leasing berubah nama menjadi PT Central Sari Finance (CSF), diikuti dengan perubahan kepemilikan saham, dimana PT Bank Central Asia, Tbk (BCA) menjadi pemegang saham mayoritas, serta perubahan fokus usaha menjadi pembiayaan kendaraan bermotor, khususnya roda empat atau lebih. Terakhir, Sesuai dengan Surat Keputusan Menteri Hukum dan Hak Asasi Manusia Republik Indonesia No.C-08091 HT.01.04.TH.2005, maka per tanggal 28 Maret 2005 PT Central Sari Finance telah berubah nama menjadi PT BCA Finance.

Kini BCA Finance sendiri telah berhasil mencatatkan asset kelolaan sebesar 52 T dengan profit 1,6 T. Dengan misinya untuk menjadi perusahaan terkemuka di industri pembiayaan PT BCA Finance senantiasa melakukan perubahan dan pengembangan model bisnis untuk menjawab tantangan dan kebutuhan zaman dimana hal ini sejalan dengan tag line perusahaan yaitu solusi tepat pembiayaan anda. 

Untuk mencapai hal tersebut PT BCA Finance memiliki nila-nilai perusahaan yang senantiasa diterapkan yaitu FOCUS yang terdiri dari:

First Class Teamwork
Orientation to Quality
Customer Focus
Uncompromise Integrity
Striving for Excellence

Melalui FOCUS ini seluruh karyawan diarahkan untuk memiliki budaya kerja yang sama sehingga tercipta sebuah Tim yang solid dalam menjalankan bisnis.

Untuk SDM sendiri selain penanaman budaya perusahaan BCA Finance juga focus pada pengembangan skill dan karir karyawannya oleh karena itu kebutuhan pejabat di BCA Finance 90% diperoleh dari internal.

PT BCA Finance

Deskripsi Pekerjaan :

<ul>
	<li>Menanggapi baik secara lisan maupun tertulis keluhan yang masuk dari media cetak dan elektronik (telepon, kotak saran, call center, surat atau email yang masuk ke perusahaan)</li>
	<li>Menanggapi setiap keluhan yang datang dari konsumen sesuai dengan SOP perusahaan</li>
	<li>Melakukan pendekatan kepada konsumen secara langsung atau melalui media lain yang ada di perusahaan</li>
	<li>Melakukan administrasi penanganan keluhan konsumen secara tepat</li>
</ul>

Customer Care Staff

Ivosights is a Technology company which aim to leverage the implementation of IT as customer engagement platform. With the development of Ripple10 and Sociomile as our product champion, Ivosights has been able to deliver a product for its client to understand, engage, and delight its customer. As we aim to boost our growth target, we are looking for more highly-motivated and result-driven talent to join our team and grow together.

Please Check Out Website for the futher:
http://www.ivosights.com

Ivosights

<ul>
	<li>Max. age hired 35 years old</li>
	<li>Fluent speaking and writing in English</li>
	<li>At least possess associate degree (all majors)</li>
	<li>Have 1 year of customer service experience, and have received service soft skills training</li>
	<li>Typing speed 50 words/min</li>
	<li>Good communication and listening skill</li>
	<li>Have the ability of computer operating properly</li>
	<li>Familiar in e-commerce customer behaviour and business, at least have experience using e-commerce platform as buyer and seller once</li>
	<li>Willing to work with shifting in Yogyakarta</li>
</ul>

Customer Service English

PT. Minoshima Fast Inspection resmi didirika pada tanggal 17 September 2019 oleh Mr. Minoshima Daiji yang telah memiliki Minoshima Group di beberapa Negara seperti Jepang, China, India dan Malaysia.
PT. Minoshima Fast Inspection bergerak di bidang jasa yakni sebagai pihak ketiga spesialis jasa inspection, quality control dan quality assurance produk Garment yang memproduksi produk bermerek UNIQLO.
Kami menggunakan standar inspeksi internasional seperti AQL system (Acceptable Quality Level (tingkat kualitas yang dapat diterima menurut produsen), atau pada standar terbaru disebut Acceptance Quality Limit (batas kualitas penerimaan)) untuk melakukan proses pekerjaan maupun pelatihan karyawan kami agar dapat memberikan service yang profesional.

PT Minoshima Fast Inspection

<ul>
	<li>Handling communication between customer and inspection manager</li>
	<li>Being a translator or interpreter as needed</li>
	<li>Work with inspection manager and respective quality control leaders, to ensure customer's feedbacks are rectified</li>
	<li>Report directly to company's commissioner</li>
	<li>May require traveling within Indonesia if needed</li>
</ul>

Japanese Speaker for Customer Relation

PT Global Urban Esensial is a member of Dexagroup, one of Indonesia's largest ethical pharmaceutical company that engage in digital area. Aligning with technology advancement, PT Global Urban Esensial reaches the society wider, answering the society's needs for easier access to digital, and to be a leader in pharmaceutical business.

With our strong technology team, valuable contents, reliable operating system, and our marketing team, we are bringing our services to the society through our brands. They are Goapotik.com, an online marketplace that fulfills healthcare needs, guesehat.com a one-stop E- Health Solution, and Teman Bumil, an application that supports pregnant women.

PT Global Urban Esensial

<ul>
	<li>Menjawab panggilan, telepon, email, WhatsApp dan mengelola semua queries dari merchant/Apotek dan internal untuk membantu mengatasi kendala yang terjadi di GPOS</li>
	<li>Mengatur dan menyelesaikan komplain sesuai Service Level Agreement (SLA).</li>
	<li>Melakukan investigasi atas setiap permasalahan dan melakukan eskalasi ke tim terkait hingga masalah selesai.</li>
</ul>

Customer Service (GPOS)

After receiving confirmation from the Financial Services Authority (OJK) on 20 January 2021 as a Buku IV Bank, PermataBank is now confirmed as one of the top 10 banking institutions in Indonesia with core capital of more than IDR 30 trillion, serving nearly 4 million customers in 62 cities in Indonesia.

In 2004, Standard Chartered Bank and PT Astra International Tbk took over PermataBank and began a massive transformation process within the organization. The combined ownership of these major shareholders increased to 89.01% in 2006. 

Bangkok Bank Public Limited ("Bangkok Bank") officially became the controlling shareholder of PermataBank on May 2020 after taking over 89.12% of PermataBank's shares from the total number of shares that have been issued and paid up by Standard Chartered Bank and Astra International. Offering innovative banking products and services, PermataBank has 304 branch offices, 2 mobile branches, 942 ATMs with access to more than 100,000 ATMs (VisaPlus, Visa Electron, MasterCard, Alto, ATM Bersama) and millions of ATMs worldwide that are connected to the Visa, Mastercard and Cirrus networks. 




Permata Bank

<ul>
	<li>Memberikan layanan berkualitas secara efisien dan ramah kepada nasabah</li>
	<li>Menjawab pertanyaan–pertanyaan</li>
	<li>Menangani keluhan nasabah</li>
	<li>Memberikan informasi dan membimbing nasabah melalui berbagai prosedur Bank</li>
	<li>Menjaga dan meningkatkan hubungan dengan nasabah dalam pelayanan sehari-hari juga bertanggung jawab untuk melakukan cross-selling (service to sell)</li>
	<li>Melakukan seluruh administrasi terkait customer service</li>
	<li>Bertindak sesuai ketentuan internal dan eksternal yang berlaku dan mengimplementasikan time management yang efektif dan efisien.</li>
	<li>Aktif melakukan cross sell utk produk Bank seperti tabungan, asuransi dan produk lainnya</li>
</ul>

Customer Experience Officer (CXO) - Medan

Deskripsi Pekerjaan:

<ol>
	<li>Bertanggung jawab terhadap kepuasan konsumen eksternal melalui pelayanan yang diberikan cabang, agar dapat mendukung peningkatan pencapaian target cabang secara menyeluruh.</li>
	<li>Memberikan informasi mengenai persyaratan pembiayaan dan angsuran/ perhitungan pelunasan kepada konsumen walk in sesuai dengan prosedur dan ketentuan yang berlaku, guna memastikan konsumen memperoleh informasi yang dibutuhkan</li>
	<li>Bekerjasama dengan Admin Insurance and Complete Data Entry Staff cabang dalam menangani proses awal klaim asuransi kendaraan sesuai dengan prosedur dan ketentuan yang berlaku, guna memastikan customer memperoleh pelayanan yang tepat dan cepat.</li>
	<li>Menerima dan mengelola telepon dari konsumen, baik berupa pertanyaan seputar pembiayaan maupun penanganan keluhan konsumen, baik melalui telepon maupun keluhan melalui confins, sesuai dengan prosedur dan ketentuan yang berlaku, guna memastikan kepuasan konsumen dan pencapaian target SLA.</li>
	<li>Mengkoordinir karyawan cabang dalam melaksanakan standar pelayanan baik dari segi attitude karyawan di front office maupun dari segi layout front office (kebersihan, kerapihan dan keindahan), guna memastikan tercapainya standar pelayanan di cabang.</li>
	<li>Melakukan survey exit customer dengan cara interview sesuai dengan standar prosedur dan target SLA yang telah ditetapkan, sehingga dapat dijadikan sebagai bahan masukan dalam pengembangan strategi retention.</li>
</ol>

Customer Service cabang Mojokerto

<ul>
	<li>Melayani konsumen yang ingin mengajukan pembiaayan dana tunai kepada BFI</li>
	<li>Melakukan administrasi dokumen pengajuan konsumen</li>
	<li>Menangani dokumen yang dibutuhkan konsumen</li>
	<li>Input data konsumen</li>
	<li>Melayani konsumen yang ingin mengajukan pembiaayan dana tunai kepada BFI</li>
	<li>Melakukan administrasi dokumen pengajuan konsumen</li>
	<li>Menangani dokumen yang dibutuhkan konsumen</li>
	<li>Input data konsumen</li>
</ul>

Customer Service cabang Jombang

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Aces Call Center Jobs Inc.

<ul>
	<li>Responsible for user-generated content submitted to the e-commerce platform.</li>
	<li>Review user-generated content to ensure the safety and privacy of online platforms.</li>
	<li>Reply to user questions and comments on social media posts, on the company’s blogs, and in forums</li>
	<li>Perform timely and adequate actions that are also essential in protecting the reputation of e-commerce platforms.</li>
</ul>

Content Moderator | Mixed Voice and Non voice CSR | Fort BGC

<ul>
	<li>Review medical claims to ensure company reimbursement payments are accurate and reprice claims according to hospital payment schedules and Medicare reimbursements.</li>
	<li>Maintains updated records and prepares required documentation to support the insurance claims.</li>
	<li>Provide excellent customer service when working with customers and hospitals to resolve insurance claim issues, answer questions, and provide solutions to other problems related to medical claims.</li>
</ul>

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