GTech is a global digital technology enabler providing integrated digital solutions across multiple industries. Our platforms cover omnichannel commerce digitalization, DTC commerce transformation, FinTech, Customer Relationship Management, and supply chain digitalization.

As part of the GTech group, our entities include PT GTech Digital Asia, PT Mapclub Digital Asia, PT GPay Digital Asia, PT Speedwork Solusi Utama, and PT GClub Digital Asia

GTech Group

Data Engineer will be responsible for building systems that collect, consolidate, manage, and transform data from various data sources into valuable information for data scientists and data analysts to interpret.

Data Engineer

In 2005, Cititrans commenced its operation in Indonesia with only 4 vehicles and became the first to offer Executive Shuttle with Bandung-Jakarta route. In 2019, Cititrans became a member of Blue Bird Group and succeeded in expanding its business further.

Cititrans

<ol>
	<li>Mengelola dan mengawasi operasional keuangan harian termasuk pembukuan, rekonsiliasi, dan pelaporan keuangan.</li>
	<li>Mempersiapkan laporan keuangan berkala dan analisis kinerja finansial untuk manajemen senior dan stakeholder.</li>
	<li>Melakukan analisis finansial mendalam untuk mendukung pengambilan keputusan strategis dan perencanaan bisnis.</li>
	<li>Mengelola hubungan dengan mitra keuangan, bank, dan pihak ketiga lainnya untuk memastikan operasi yang lancar.</li>
	<li>Mengawasi kepatuhan terhadap standar akuntansi, regulasi, dan kebijakan keuangan internal.</li>
	<li>Mengidentifikasi peluang efisiensi biaya dan mengimplementasikan perbaikan proses keuangan.</li>
	<li>Memimpin dan mengoordinasikan tim keuangan junior dalam menyelesaikan tugas-tugas keuangan sehari-hari.</li>
	<li>Mengelola budget dan forecast keuangan untuk mendukung perencanaan keuangan jangka panjang.</li>
	<li>Berkolaborasi dengan departemen lain untuk memastikan integrasi data keuangan dan akurasi pelaporan.</li>
</ol>

Finance Manager Assistant

PT Murni Development Indonesia (MDev) is part of PT Murni Solusindo Nusantara, an ISO 9001:2015 certified company with over 32 years of experience as a solution provider, digital business transformation expert, and trusted technology partner for Central Bank of Indonesia.

Focusing on excellence and long-term partnerships, MDev ensures its clients receive the best talent and service. Whether you need experts for short-term or long-term projects, MDev provides the necessary resources and support to achieve your business goals.

PT Murni Development Indonesia

<ul>
	<li>Requirements Identification &amp; Review: Bertanggung jawab dalam proses identifikasi kebutuhan bisnis secara menyeluruh untuk memastikan keselarasan sistem dengan kebutuhan regulator dan industri.</li>
	<li>System &amp; Logic Improvement: Melakukan review dan perbaikan atas spesifikasi fungsional maupun non-fungsional, serta memberikan rekomendasi taktis terhadap efisiensi proses/logika aplikasi.</li>
	<li>Documentation &amp; Specification: Menyusun dokumen spesifikasi industri (industrial specification / participant guide) yang komprehensif sebagai acuan bagi seluruh bank/lembaga peserta sistem pembayaran.</li>
	<li>User Guide Development: Menyusun petunjuk penggunaan aplikasi (user manual/guide) yang sistematis dan mudah dipahami oleh tim operasional maupun peserta ekosistem.</li>
	<li>Training &amp; Capability Building: Menyusun materi pelatihan terstruktur dan memberikan pelatihan langsung terkait penggunaan aplikasi kepada pemangku kepentingan terkait.</li>
	<li>Deliverables Sign-Off: Menandatangani dokumen yang menjadi keluaran pekerjaan (deliverables) utama proyek, khususnya yang berkaitan langsung dengan fungsi analitis dan operasional Business Analyst.</li>
</ul>

Senior Business Analyst

Odoo is a Belgium-based company with 19 offices and over 4,800+ employees worldwide. With a mission to improve efficiency and performance for every business, Odoo offers an all-in-one open-source software that includes 80+ business applications such as Sales, Accounting, Manufacturing, Inventory, and more. Flexible for businesses of all sizes and industries, and with prices 3x more affordable than traditional competitors (like SAP and Microsoft), Odoo has become the go-to choice for business owners in Indonesia!

Odoo

Your responsibilities include:

<ul>
	<li>Drive sales growth through implementing partners, ensuring they meet or exceed assigned revenue targets and KPIs.</li>
	<li>Build and execute joint business plans with each partner — aligning on goals, sales strategies, and target markets.</li>
	<li>Regularly review partner pipelines, identify opportunities, and provide guidance to accelerate deal closures.</li>
	<li>Actively join partners in customer meetings, sales calls, demos, and other activities to support co-selling, product positioning, and negotiation with end clients.”</li>
	<li>Monitor and report on partner sales performance, forecast accuracy, and activity levels.</li>
	<li>Collaborate with the Partner Manager and internal teams (Sales, Marketing, Technical) to enable and empower partners for success.</li>
	<li>Maintain high standards of partner performance — balancing support and accountability.</li>
	<li>Represent the voice of partners internally, ensuring they have the right tools and resources to grow.</li>
</ul>

Relationship Management

Presentation Skills

Account Management

Negotiation

Speaking

Selling

Storytelling

Partner Growth & Enablement Executive

Who We Are

We are a System Integration Firm that dedicated ourselves to Cloud Computing Solutions. We establish ICS to answer the future challenges, to provide solutions on how to get to market faster, create new experiences, and build operational muscle for sustainable results. Rising to those challenges, we provide Implementation, Managed Services, Consultancies, for multinational and local enterprises, or startups that are building their path for greater future. We will provide the most effective, cost optimized solution to all of our customers. We will answer every challenge with innovation to transform our client businesses, so they could scale new opportunities and balance the two for a wise pivot for a sustainable business. Our company comprise of engineers that has been in the industry for more than 10 years, we are confident to provide the right and most effective solutions to all of our clients. As a leader in CLOUD solutions and services, ICS helps global enterprises and midsize organizations to increase the efficiency and flexibility of their mission-critical cloud infrastructure and support operations, through a dedicated team of cloud experts.We have done more than 50 migrations during our 3 years of establishments, and more than 100 customers currently. We have done not only migrations, but also SAP Implementation, Magento for e-commerce, and Dev-Ops implementation in many industries. We keep adding more competencies to serve more unique requirements from our customers.

Why us

We are advisors, strategists and engineers focused to emphasize your business. We are born in the cloud. Running in the  business over a decade allow us to have experiences in many industries, shape us to provide the right solutions for all of our customers.

•	Indonesia AWS Advance Partner
Since 2019, we’ve become the first local advance partner in Indonesia. ICS Compute has proven to deliver best practice for cloud computing to the customers, not only from reliability, security, scalability, but also for cost and infra optimization.
•	Certified Cloud Engineer
We certified all of our engineers to give our customers convenience, and to make sure that we can provide and deliver best practice solutions to all of our customers base on their workload.
•	Quality Cloud Infrastructure
By leverage the services from the cloud providers, we provide quality solutions, which include aspects of security, high availability, scalability, reliable and cost optimized.
•	Best Value for Money
We will help our customers in their cloud journey, and it also include by helping them choose the right cloud providers, the right billing method, and do several tips and tricks that can help them to optimize their cloud usages.
•	Rich Feature Solutions
All applications that was created currently already available to implement on Cloud. These movement will create a rich environment in Cloud Computing, from a-z of your requirements will be available on top of Cloud Computing. You don’t have to look elsewhere to find the right and effective features for your company. From Infrastructure as a service, transform your workload to combine platform as a service, software as a service and function as a service, and develop your data analytic by using the cloud services. Technology grows rapidly, providing thousands innovation every year, so modernize your company now and create greater opportunities with our solutions to compete in the market.

Our core values

In ICS, we believe the future will be all digital on top of Cloud. Because we believe Cloud Computing has the scalability, the flexibility and the optimization that will be required by all industries. Simply said, Cloud Computing is a necessities. So, we are obsessively passionate and focus on the curve of technology, following every innovation and optimization that will help our customers to reach their goals. Born in the cloud, we trained all of our Team to follow the curve of technology and innovation. So we could provide the best solution to boost their businesses with the most optimize cost. We are more than happy to assist and helped you in pursuing your dreams through technology and innovation. Let’s Grow Together!


ICS Compute

We are looking for an Account Manager to drive business growth by acquiring new customers and managing the end-to-end sales cycle. In this role, you will idenitfy client needs, propose suitable technology solutions, and build long-term relationships with key stakeholders. You will collaborate with internal teams to ensure successful project delivery while consistently achieving sales targets and expanding business opportunities. 

<ul>
	<li>Act as a frontline revenue executor responsible for driving sales growth.</li>
	<li>Identify, approach, and acquire new clients. </li>
	<li>Manage the end-to-end sales cycle, from lead generation to deal closure. </li>
	<li>Understand customer business needs and translate them into relevant technology solutions. </li>
	<li>Present, propose, and negotiate solutions aligned with customer objectives. </li>
	<li>Own and achieve individual sales targets and revenue goals. </li>
	<li>Collaborate with internal teams (presales, solution architects, delivery) to ensure successful deal execution. </li>
	<li>Maintain accurate sales pipeline and forecasting reports. </li>
	<li>Build and maintain strong, long-term customer relationships. </li>
	<li>Monitorr market trends and competitor activities to identify new opportunities. </li>
</ul>

Account Manager

PT. Wanindo Prima was established in 1993 as an integrated service business providing production and support for exhibition promotion tools.
Over the years we have supported businesses in a vast range of industry and have: produced turnkey design and development of exhibition stands and arena, functioned as official contractors and carried out exhibitions for international events.
Our success is of course very dependent on excellent structural co-operations across all related expertise. The combination of individual skills and teamwork has made PT. Wanindo Prima a solid business entity, possessing a dynamic synergy and providing quality products and services for our customers.


PT Wanindo Prima

<ul>
	<li>Mengembangkan konsep desain exhibition berdasarkan kebutuhan klien.</li>
	<li>Mendesain dan merender model 3D sebagai visualisasi konsep booth pameran.</li>
	<li>Menyusun referensi visual, material, dan mood board sebagai pendukung konsep.</li>
	<li>Mendukung tim marketing dalam proses presentasi desain apabila diperlukan.</li>
	<li>Berkoordinasi dengan tim terkait untuk memastikan desain dapat diproduksi dan dieksekusi dengan baik.</li>
</ul>

Catatan: Harap lampirkan portofolio dalam format PDF. Lamaran tanpa portofolio tidak akan diproses lebih lanjut.

Senior Exhibition Designer

PGI Data is a boutique house providing Digital Transformation through end-to-end data solutions with its presence in Singapore & Indonesia. We believe in a holistic approach to support business decisions and build a top-quality and cost-effective strategy for businesses to operate successfully.

PGI Data

<ul>
	<li>Design, develop, and implement efficient and scalable Java-based applications</li>
	<li>Collaborate with cross-functional teams to understand business requirements and translate them into technical solutions</li>
	<li>Write clean, well-documented, and maintainable code adhering to best practices</li>
	<li>Participate in code reviews and provide feedback to improve codebase quality</li>
	<li>Troubleshoot and debug issues in the production environment</li>
	<li>Stay up-to-date with the latest Java technologies and industry trends</li>
	<li>Contribute to the overall improvement and enhancement of our software systems</li>
</ul>

Backend Java Developer

What is it like working at Kitabisa? 

About us 
Kitabisa stands as Indonesia's foremost digital fundraising and donation platform, serving as a nexus for millions of acts of kindness. Originating as a grassroots movement in 2013, we have continually expanded our reach and forged partnerships with diverse entities including corporations, governmental bodies, NGOs, hospitals, and prominent individuals. Together, we harness collective action to address societal challenges, with millions of #orangbaik contributors amplifying our impact in aiding those in need. Through leveraging technology, our vision is to cultivate the largest community dedicated to mutual aid and support. Our recent milestone, the acquisition of a sharia-compliant life insurance company, underscores our dedication to advancing inclusive and ethical financial solutions, furthering our mission of social impact and innovation.


What we value 
At Kitabisa, our work isn't just about tasks; it's about purpose. We're dedicated to connecting acts of kindness, amplifying their impact, and directly improving the lives of others, infusing our work with profound meaning. Guided by the principles of Berani, Berbuat, Baik, we embody courage by doing what's right even when no one's watching, upholding truthfulness, and respecting diversity. We are committed to action, understanding that mere words hold little weight without tangible steps forward. As 'doers', we prioritize action and value progress over perfection. Kindness forms the bedrock of everything we do, extending to ourselves, our colleagues, and, most importantly, those in need. If you share our values and seek to make a genuine difference in the lives of others, we invite you to join us on this meaningful journey.


Our Commitment
Kitabisa is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status.

Kitabisa

<ul>
	<li>Identify, research, and approach KOL / influencers / communities for social impact project</li>
	<li>Initiate and develop collaborations with KOL / public figures</li>
	<li>Build and maintain strong, long-term relationships with KOL / influencers</li>
	<li>Monitor campaign performance and ensure quality execution &amp; impact delivery</li>
	<li>Take full responsibility for the success of each social project</li>
	<li>Actively explore and identify new collaboration opportunities</li>
</ul>

Social Perceptiveness

Communication Skills

Influencer Account Executive

Our History PT. MASTERSYSTEM INFOTAMA (MSI) was established in July 1994. Through the long journey, Mastersystem has developed into one of the leading ICT infrastructures providers and dominates not only the enterprise banking market in Indonesia, but also in oil and gas, enterprise and telecommunication industry. Headquartered in Jakarta, MSI has branch office in Surabaya, East Java. MSI has more than 400 employees now with the majority are certified professionals. As our commitment to deliver high quality standard of services, we comply with ISO standard i.e. ISO 9001:2015 (Quality Management) and ISO/IEC 20000-1:2011 (IT Service Management) to serve our customers better. 1994 Establishment as a PC distributor 1996- 1999 Beginning of network and system integration business, Clients: 20 2004 Cisco Gold Partner, Microsoft Large Account Reseller, HP First Tier Partner, Clients: 60, 2009 Beginning of data driven solution era, Clients: 140 2011 Virtual Desktop Infrastructure 2013 - 2014 Security Analytics and Contact Center, Clients: 250 2016 Big Data Analytics and API Gateway, Clients: 500 2018 - Now Next Gen Technologies (AI, IoT), Focus on Intellectual Property, Clients: 1000+ Why Mastersystem Infotama Driven by technology powered business innovation and committed to bridge the gap between technology and business needs, we empowering business by building, integrating, and providing consultation the customers need. Proven track record of success selling in a highly competitive environment, Mastersystem Infotama offers decades of experience to deliver quality solutions and help your organization to stay on top of the market trends and strengthening your value propositions to keep growing. Awards & Recognitions Mastersystem Infotama - 2018 Infoblox Top ASEAN Partner of the Year Mastersystem Infotama - 2018 Cisco Most Innovative Partner of the Year Mastersystem Infotama - 2018 Cloudera Strategic Deal of the Year Mastersystem Infotama - 2018 Redhat Ready Partner of the Year Mastersystem Infotama - 2018 Cisco APJC Digital Innovation Award Mastersystem Infotama - 2017 Cisco Partner of the Year Mastersystem Infotama - 2017 Microsoft Country Partner of the Year Mastersystem Infotama - 2017 Citrix ASEAN Special Recognition Mastersystem Infotama - 2017 HP Fastest Growing Hybrid IT Corporate Reseller & PS Our Vision, Mission & Value Vision To be Indonesia leader in ICT industry. Mission Bring value to all the stakeholders. Empowering business with innovative technologies, solutions and services. Our Core Value E excellence T teamwork H honesty I innovation C competence

PT Mastersystem Infotama

Job description

<ul>
	<li>Supports the presales process for Cloud and Security, especialy for Public Cloud solutions</li>
	<li>Work closely with the Sales team in articulating solutions to customer</li>
	<li>Work closely with the Delivery team in providing pre-project scope of work, to size for professional services</li>
	<li>Gather the Business and technical requirement and develop cost effective solution for the customer</li>
	<li>Develop proposal documentation, pricing, and statements of work for customers</li>
	<li>Learn other digital technologies, from a high level, that may enhance the customer’s experience</li>
	<li>Obtain and maintain certifications for the different product lines available</li>
</ul>

Presales Engineer AWS

PT Computrade Technology International (CTI Group) has been focused on distributing and providing IT solution for Indonesian’s enterprises and SMBs since 2003. For more than a decade, we’ve created differences through technology by collaborating with numerous well-known worldwide IT brands. With a strong vision to be the most preferred IT infrastructure provider in the Southeast Asia, together with our dedicated and hardworking team, today, we have become a multinational company with two abroad regional offices located in Malaysia and Philippine.

Supported by hundreds of professionals and skillful digital talents, we’ve been trusted by countless of businesses across industries to help them unleash their business potential by using technology and bring their business to the next level to keep competitive. Today, CTI Group is one of the leading distributors and provider of IT solutions in Indonesia.

CTI Group

<ul>
	<li>Drive business growth by identifying opportunities, developing customer relationships, and expanding market coverage.</li>
	<li>Lead and develop the sales team to achieve business objectives and revenue targets.</li>
	<li>Manage the end-to-end sales cycle, from opportunity identification to deal closure.</li>
	<li>Collaborate with internal teams, partners, and principals to deliver business solutions and maximize customer satisfaction.</li>
</ul>

Sales Team Leader

Jendela Group is a property and asset management company specializing in property development, marketing, and integrated management services. The company is committed to delivering professional, transparent, and results-driven solutions for property owners, investors, and tenants.

With a strong focus on innovation and market-driven strategies, Jendela Group aims to maximize asset value while ensuring operational excellence and long-term sustainability. Supported by a dedicated and experienced team, the company continues to build trusted partnerships and create meaningful value in the property industry.

Jendela Group operates through several business lines, including Jendela360, Weltown, CariProperti, and Properti BU, each designed to address different segments of the property market and provide comprehensive end-to-end property solutions.

Jendela Group

We are looking for a highly driven and adaptable individual to join our CEO Office team as a Project Manager. In this role, you will work closely with the CEO to drive strategic initiatives, business improvement projects, and operational priorities across the organization. This position is designed for a business-minded project manager who can lead execution across multiple workstreams while translating business needs into practical solutions, leveraging technology, automation, AI tools, and systems thinking to improve efficiency, solve operational challenges, and drive meaningful business impact. You will operate across strategy, analysis, and execution, working directly with teams and stakeholders to turn ideas into measurable results.

 

<h2>Strategic Initiatives &amp; Business Execution</h2>

<ul>
	<li>Work directly with the CEO to drive strategic, operational, and business initiatives from planning through execution.</li>
	<li>Conduct research, business analysis, and data processing to support CEO-level decision-making.</li>
	<li>Identify business challenges, opportunities, and operational inefficiencies, and propose practical solutions.</li>
	<li>Engage directly with teams, partners, users, or relevant stakeholders to gather insights and ensure initiatives are grounded in real business needs.</li>
	<li>Handle dynamic, ad-hoc situations and high-priority initiatives with a sense of urgency and ownership.</li>
</ul>

<h2>Project Management</h2>

<ul>
	<li>Lead and manage multiple cross-functional projects simultaneously from planning through delivery.</li>
	<li>Define project timelines, priorities, milestones, and success metrics.</li>
	<li>Coordinate stakeholders across teams to ensure alignment, accountability, and timely execution.</li>
	<li>Monitor project progress, identify risks or bottlenecks, and drive resolution.</li>
	<li>Ensure projects remain on track and aligned with business objectives.</li>
</ul>

<h2>CEO Support</h2>

<ul>
	<li>Represent the CEO in key meetings and discussions, ensuring decisions are clearly captured and translated into actionable next steps.</li>
	<li>Prepare executive-level reports, presentations, analyses, and briefing materials to support decision-making.</li>
	<li>Track key priorities, follow-up items, and cross-functional initiatives on behalf of the CEO to ensure alignment and execution.</li>
	<li>Provide visibility and updates on strategic initiatives, risks, and operational developments that require executive attention.</li>
</ul>

<h2>Tech &amp; Process Improvement</h2>

<ul>
	<li>Identify opportunities to improve operational efficiency through technology, automation, and process improvements.</li>
	<li>Design, build, or implement lightweight tools, mini systems, automated workflows, or AI-enabled solutions that improve business operations.</li>
	<li>Evaluate existing workflows and implement improvements that make work faster, more accurate, and more scalable.</li>
	<li>Leverage technology and data to improve visibility, reporting, execution, and decision-making across the organization.</li>
</ul>

Business Analysis

Stakeholder Management

Process Improvement

Problem Solving

Data Analysis

Project Manager

We are looking for a highly driven and adaptable individual to join our COO Office team. Working closely with the COO, you'll take part in a variety of strategic, operational, and project-based initiatives that help move the business forward. This role is ideal for a business generalist who enjoys tackling different challenges, working with people across all levels of the organization, and balancing big-picture thinking with hands-on execution. If you enjoy variety, ownership, and learning through exposure to different parts of the business, this role is for you. 
 

<h2>Strategic Initiatives &amp; Execution</h2>

<ul>
	<li>Work closely with the COO to drive strategic initiatives and company-wide priorities.</li>
	<li>Conduct research, gather insights, and analyze information to support decision-making.</li>
	<li>Identify business challenges and opportunities, and propose practical solutions.</li>
	<li>Translate business objectives into actionable plans and measurable outcomes.</li>
	<li>Drive execution of key initiatives and ensure priorities are followed through effectively.</li>
	<li>Take ownership of special projects and strategic initiatives assigned by the COO.</li>
</ul>

<h2>Project Management</h2>

<ul>
	<li>Lead and coordinate cross-functional projects from planning through execution.</li>
	<li>Define project timelines, priorities, milestones, and success metrics.</li>
	<li>Monitor project progress, identify risks and bottlenecks, and drive resolution.</li>
	<li>Coordinate stakeholders across different functions to ensure alignment and accountability.</li>
	<li>Ensure projects remain on track and aligned with business objectives.</li>
</ul>

<h2>Business Operations &amp; Insights</h2>

<ul>
	<li>Analyze business and operational data to generate insights and recommendations.</li>
	<li>Prepare reports, dashboards, presentations, and business reviews for management discussions.</li>
	<li>Gather information from various stakeholders to support business initiatives and decision-making.</li>
	<li>Improve workflows, processes, and ways of working to enhance efficiency and effectiveness.</li>
	<li>Navigate operational challenges and contribute to practical problem-solving across functions.</li>
</ul>

<h2>COO Support</h2>

<ul>
	<li>Act as a trusted partner to the COO in managing priorities and follow-through.</li>
	<li>Track key action items, decisions, and business initiatives to ensure execution.</li>
	<li>Prepare materials and summaries for internal discussions, meetings, and management reviews.</li>
	<li>Help maintain visibility across multiple projects and priorities within the COO Office.</li>
</ul>

Creative Thinking

Analyzing Data

COO Office [Business Project Manager]

CARE Technologies is a leading insurance technology company and one of the pioneers in Indonesia to develop and launch both desktop-based and web-based applications specifically designed for the General Insurance industry.

Established on February 20, 2006, and headquartered in Tebet, South Jakarta, CARE Technologies has been committed to delivering innovative and reliable technology solutions that support the digital transformation of insurance businesses. In 2010, CARE Technologies became one of the first companies in Indonesia to introduce an Enterprise General Insurance Application, a platform that continues to evolve and support the growing needs of the insurance industry.

With a team of more than 180 highly skilled professionals, including IT Consultants, Business Analysts, Project Managers, and Software Developers, CARE Technologies continuously delivers leading solutions and services to our clients.

Today, CARE Technologies serves the majority of General Insurance companies in Indonesia, with approximately 80% of the market utilizing CARE solutions. Our international footprint continues to expand, with successful implementations and clients across Thailand, the Philippines, Vietnam, Taiwan, and Guam.
 

CARE Technologies

IT Customer Support role is responsible for providing technical assistance and support to customers regarding software applications, systems, and IT-related issues. The role ensures that customer inquiries and technical problems are resolved efficiently while maintaining high levels of customer satisfaction.

Key Performance Indicators (KPI)

<ul>
	<li>Ticket resolution time.</li>
	<li>Customer satisfaction score.</li>
	<li>SLA compliance rate.</li>
	<li>Number of issues resolved.</li>
	<li>Quality and accuracy of support documentation.</li>
</ul>

Customer Support

<ol>
	<li>Respond to customer inquiries via phone, email, ticketing system, or chat.</li>
	<li>Provide first-level technical support for software, hardware, and network-related issues.</li>
	<li>Assist customers in troubleshooting and resolving system/application problems.</li>
	<li>Guide users through step-by-step solutions and system usage procedures.</li>
</ol>

System and Application Support

<ol>
	<li>Support users in operating company applications and systems.</li>
	<li>Perform basic system configuration and user account management.</li>
	<li>Assist with application testing and validation after issue resolution.</li>
	<li>Provide user training and guidance when required.</li>
</ol>

Documentation and Reporting

<ol>
	<li>Maintain accurate records of customer interactions and issue resolutions.</li>
	<li>Create and update user guides, FAQs, and support documentation.</li>
	<li>Prepare periodic reports on support activities and issue trends.</li>
</ol>

Service Quality Improvement

<ul>
	<li>Identify recurring issues and recommend preventive solutions.</li>
	<li>Collaborate with development and infrastructure teams to improve system performance.</li>
	<li>Ensure compliance with Service Level Agreements (SLA).</li>
</ul>

Senior IT Customer Support

OttoDigital is part of Salim Group Digital Ecosystem (Financial Technology) - aims to empower “the underserved” and “the unbanked” population through integrated implementation of the Group digital payment ecosystem. We are digital platform and solution to businesses and enterprises, enabling various digital transactions on their services to better serve consumers.

OttoDigital Group

<ul>
	<li>Serving as the primary point of contact for an assigned portfolio of clients.</li>
	<li>Building and sustaining trusting relationships with key decision-makers and stakeholders within the client organization.</li>
	<li>Conducting regular meetings (both virtual and in-person) to review performance, address concerns, and plan future initiatives.</li>
	<li>Acting as the client's advocate internally, effectively communicating their needs, goals, and feedback to internal teams such as Product, Sales, Operations, and Technical Support.</li>
	<li>Ensuring timely and accurate communication regarding project status, service delivery, or changes in product offerings.</li>
	<li>Developing a deep understanding of the client's business, industry, and core challenges.</li>
	<li>Identifying strategic opportunities for new services, products, or solutions that align with the client's evolving needs through upselling and cross-selling.</li>
	<li>Creating and presenting structured account plans and strategies to both management and the client.</li>
	<li>Reviewing regularly the successful delivery of services or products to ensure quality and compliance.</li>
	<li>Managing client renewals and executing smooth contract negotiations.</li>
	<li>Taking full ownership of client escalations and service issues, and coordinating internal resources to resolve problems smoothly and effectively.</li>
</ul>

Client Management Retail F&B

Didirikan pada tahun 2012, memulai bisnis sebagai penyedia layanan untuk ATM. Saat ini perusahaan mengembangkan solusi dan penyedia layanan multi-vendor, untuk menawarkan berbagai solusi dan layanan inovasi yang lebih luas.

VISI
Menghasilkan solusi dan layanan terbaik di bidang Layanan dan Konsultasi IT dengan upaya maksimal yang diarahkan pada kepuasan pelanggan.

MISI
Untuk membangun reputasi sebagai salah satu penyedia Solusi dan Layanan IT yang paling inovatif. Kami percaya dalam melakukan pekerjaan dengan cara yang paling efisien serta dengan metodologi yang kuat dan terstruktur, dengan evolusi bertahap dari kerja keras ke budaya kerja cerdas, untuk memenuhi kepuasan klien.

 
IT Consulting & Professional Services

To keep pace in the digital age while controlling costs and mitigating business risks, you can no longer depend on the past as a guide for the future. Leverage our consulting services and technology expertise to accelerate your business transformation and innovation strategies. We help you create and execute strategies to unlock opportunities, optimize processes, and uncover cost savings, with the offering as follow:

• Advisory Services. Our expert security consultants help you to secure your technologies by putting the right policies, processes, and architectures in place

• Architecture consulting services. Use existing and estimated future application traffic patterns to design a technology architecture for your organization. 

• Project and programmed management services. We support the successful execution of your IT projects using robust, proven project management methodologies.

•Application Customization and Programming Services. Our Developer expert could help you to provide the customization and enhancement of your existing applications.

 •QA and Automation Consultancy. Our QA and Automation expert will help you to ensure the quality of software development and deployment. Performing automated and manual tests to ensure the software created by developers is fit for purpose, include analysis of the software, and systems, mitigate risk and prevent software issues.

 

MITech

<ul>
	<li>Install, configure, and maintain Windows Server environments (2016/2019/2022).</li>
	<li>Administer and troubleshoot IIS, Nginx, and Apache Tomcat web/application servers.</li>
	<li>Support deployment and maintenance of Java- and .NET-based applications.</li>
	<li>Troubleshoot Java Runtime, Windows Services, IIS, and application-related issues.</li>
	<li>Perform Microsoft SQL Server administration, including backup, restore, monitoring, and basic performance tuning.</li>
	<li>Develop and maintain PowerShell scripts to automate administrative tasks.</li>
	<li>Monitor server health, application availability, and system performance.</li>
	<li>Perform Windows patching, security updates, and preventive maintenance.</li>
	<li>Investigate and resolve production incidents within the agreed SLA.</li>
	<li>Create and maintain technical documentation and operational procedures.</li>
</ul>

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