UTAK POS is a proudly Filipino fintech startup and one of the leading cloud-based POS systems in the Philippines.

Built in Manila, we support over 8,000 MSMEs nationwide, helping cafés, restaurants, retailers, service businesses, franchises, and neighborhood stores run their daily operations more efficiently. Our system enables business owners to manage sales, inventory, staff attendance, and online orders through simple, reliable software that continues to evolve with their needs.

We build and continuously improve our system with a clear purpose: to help local businesses grow and operate better. Everything we do focuses on solving real problems and making merchants’ work easier.

LIFE AT UTAK
UTAK is a place for people who want to build meaningful software and see the real-world impact of their work.

Our culture is friendly, collaborative, and entrepreneurial. We value people who take ownership, think critically, and care about what they’re building. You’ll work with passionate teammates who are committed to doing good work and continuously improving.

We work mostly remote, with clear goals and strong collaboration. Team members are trusted with real responsibility early and supported through hands-on experience, learning opportunities, and a fast-moving team environment.

If you’re looking for a role where your work matters, your growth is supported, and your contributions are visible, UTAK is the right place for you!

UTAK POS

Do you enjoy teaching people, solving real problems, and helping others feel confident using new technology? Are you someone who can simplify complex ideas and make learning feel easy and approachable?

As a Digital Training Associate, you’ll guide clients from onboarding to everyday success with UTAK POS. You’ll work closely with business owners and their teams, helping them understand the system, answering real questions, and making sure they feel supported every step of the way. Beyond training, you’ll also help improve how we onboard and support MSMEs as we continue to grow.

<ul>
	<li>Client Onboarding: You’ll help new clients get started smoothly by guiding them through setup and early product use.</li>
	<li>Training Delivery: You’ll conduct 1-on-1 and group training sessions that are clear, practical, and easy to follow.</li>
	<li>Product Education: You’ll explain key features, benefits, and real-world use cases so clients can confidently apply what they learn in their daily operations.</li>
	<li>Client Support: You’ll answer questions, help troubleshoot issues, and provide simple solutions that help clients navigate the system confidently.</li>
	<li>Make the Product Click: You’ll break down complex processes into easy-to-understand lessons for both tech-savvy and non-tech-savvy users.</li>
	<li>Client Engagement: You’ll regularly check in with clients to support ongoing learning and ensure they continue getting value from the product.</li>
	<li>Training Improvement: You’ll gather client feedback and help improve training materials, processes, and delivery methods over time.</li>
	<li>Cross-Team Collaboration: You’ll work closely with product, support, tech, and sales teams to stay aligned on updates and client needs.</li>
	<li>Organization &amp; Tracking: You’ll maintain accurate training records, client progress notes, and feedback to keep operations organized and efficient.</li>
	<li>On-Ground Support: You may visit client stores or locations when needed to conduct in-person trainings and better understand their operations.</li>
</ul>

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Digital Training Associate