In 2005, Cititrans commenced its operation in Indonesia with only 4 vehicles and became the first to offer Executive Shuttle with Bandung-Jakarta route. In 2019, Cititrans became a member of Blue Bird Group and succeeded in expanding its business further.

Cititrans

<ol>
	<li>Mengawasi dan mengelola operasional harian semua lintasan busline, termasuk penjadwalan, penugasan armada, dan koordinasi pengemudi.</li>
	<li>Memastikan keselamatan penumpang dan pematuhan terhadap standar regulasi transportasi serta peraturan lalu lintas yang berlaku.</li>
	<li>Mengelola anggaran operasional, mengoptimalkan biaya bahan bakar, pemeliharaan armada, dan pengeluaran operasional lainnya.</li>
	<li>Mengawasi kualitas layanan pelanggan, menangani keluhan penumpang, dan mengimplementasikan perbaikan berkelanjutan dalam pengalaman pelanggan.</li>
	<li>Merekrut, melatih, dan mengembangkan tim pengemudi serta staf operasional untuk memastikan standar kinerja yang tinggi.</li>
	<li>Melakukan monitoring terhadap performa armada, menjadwalkan pemeliharaan preventif, dan memastikan semua kendaraan dalam kondisi optimal.</li>
	<li>Menganalisis data operasional dan membuat laporan berkala tentang KPI, profitabilitas rute, dan efisiensi operasional kepada manajemen puncak.</li>
	<li>Melakukan koordinasi dengan departemen lain seperti Pemasaran, Finance, dan Sumber Daya Manusia untuk mendukung target perusahaan.</li>
	<li>Mengidentifikasi peluang optimalisasi rute dan inovasi layanan untuk meningkatkan daya saing dan pendapatan.</li>
</ol>

Creative Thinking

Relationship Management

Persuasion and Negotiation

Training Facilitation

Problem Sensitivity

Judgement and Decision Making

Leadership skills

Manager Operasional Busline

ATI Business Group is a Global Business Process Management, Technology and Services Company.  Our Clients’ businesses are on remarkable journeys as they strive to deliver the best possible outcomes for their customers.  Our aim at ATI in working with our Clients’, is to support their continued growth by providing cost effective technology and talented and scalable people resources on demand.

ATI’s singular focus on providing services to the travel and hospitality business communities across the globe has been a remarkably successful one.  Since commencing in 2002 with a single discipline of Fare Loading the business has grown today to supporting over 100+  independent work disciplines including Ticketing, Land and Cruise Travel Distribution, Fare Auditing, Finance and Accounting, Robotic Process Automation and Travel Technology.

We believe our success has only been achieved by always listening carefully to our Clients’ business needs and by building an effective working partnership based on trust, quality deliverables, responsiveness and efficient communication.  For further information on what makes ATI different, please log on to http://atibusinessgroup.com

ATI Business Group

<ul>
	<li>Lead and oversee Travel Consultant and Ticketing operations, ensuring teams consistently meet service level agreements (SLAs), quality standards, and productivity goals.</li>
	<li>Drive operational excellence across Flight Issuance, Reissuance, Refund Processing, and Customer Support functions through data-driven analysis and continuous improvement initiatives.</li>
	<li>Provide leadership, coaching, and performance management to Supervisors, Travel Consultants, and Ticketing team members, fostering a high-performing and customer-focused culture.</li>
	<li>Serve as the escalation point for complex travel, ticketing, and customer service issues, partnering with airlines, travel agents, and internal stakeholders to deliver effective resolutions.</li>
	<li>Manage workforce planning, operational reporting, business reviews to ensure efficient service delivery and alignment with business objectives.</li>
</ul>

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Manager Operasional Busline

Travel Senior Supervisor