ATI Business Group is a Global Business Process Management, Technology and Services Company.  Our Clients’ businesses are on remarkable journeys as they strive to deliver the best possible outcomes for their customers.  Our aim at ATI in working with our Clients’, is to support their continued growth by providing cost effective technology and talented and scalable people resources on demand.

ATI’s singular focus on providing services to the travel and hospitality business communities across the globe has been a remarkably successful one.  Since commencing in 2002 with a single discipline of Fare Loading the business has grown today to supporting over 100+  independent work disciplines including Ticketing, Land and Cruise Travel Distribution, Fare Auditing, Finance and Accounting, Robotic Process Automation and Travel Technology.

We believe our success has only been achieved by always listening carefully to our Clients’ business needs and by building an effective working partnership based on trust, quality deliverables, responsiveness and efficient communication.  For further information on what makes ATI different, please log on to http://atibusinessgroup.com

ATI Business Group

<ul>
	<li>Monitor communication tools and internal systems to ensure the achievement of SLA in productivity, accuracy &amp; TAT target.</li>
	<li>Conduct fare quoting diagnostic based on client’s requirements.</li>
	<li>Ensure that all content are loaded to the designated system according to the instructions.</li>
	<li>Report any issues or system limitations to the supervisor.</li>
	<li>Assist team in doing cross QC for fares.</li>
</ul>

Fare Load

PT Kualitas Tekhnologi Asia (Qualitas) was founded in 2012 with the intention to assist companies in utilizing the right information technology. Started from a small team, Qualitas was delivering one project continued with other projects and the company was growing along with more trust we gain from our customers. We are partnering with the best solution available in the market: ERP, Business Intelligence, Supply Chain Optimization, and Education Solution. We also developed our own mobile solutions and games applications to complement those established solutions. To move toward our company vision ‘to be the most innovative IT and business solution provider in South East Asia’, now we have offices in Indonesia (Jakarta & Surabaya), Singapore, and Malaysia.

PT Kualitas Tekhnologi Asia

Membangun dan memelihara hubungan dengan calon dan klien

Membangun peluang jangka panjang dan hubungan strategis

Mencari mitra strategis dan memasuki pasar baru

Berinteraksi dengan asosiasi industri untuk mendukung pengembangan proyek berskala besar

Menganalisis pasar dan menetapkan keunggulan kompetitif

Sales and Marketing Knowledge

Public Speaking

Customer Service

Technical Skills

Critical Thinking

Communication Skills

Account Executive

<ul>
	<li>Responsible for but not limited to preparing data forecasting, service levels, handling times, manpower calculations, and other operational reports.</li>
	<li>Create and maintain hourly, daily, weekly, and monthly forecasts including the arrangement of agent's rosters as part of the manpower planning.</li>
	<li>Conduct regular audits and identify anomalies in individual agents' performance. </li>
	<li>Analyze trends of historical data from the dashboard and support the leadership team in creating reports on account performance reviews and other ad-hoc tasks.</li>
	<li>Provide recommendations and implement improvements in data tracking and reporting. </li>
</ul>

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Fare Load

Account Executive

Workforce Management & Reporting Staff