KPS Alarms started in 1990 with humble roots, Kirk (President) had a big dream to protect and enhance lives while growing KPS Alarms into one Californias largest Fire, Security, and Technology service providers. Adding on to the growth... In 2011, KPS Fire Sprinklers was launched. Since then, our founder and CEO has helped shape our results-driven culture for both companies, leading KPS Alarm to CEPro 100's #5 by volume on the top 100 list of national integrators.  This dream of protecting and enhancing lives continues with our dedicated team of professionals.  Together, they make it happen for thousands of valued customers. 

T

KPS Alarms, Inc

KPS Alarms is seeking a professional and dependable Remote Customer Service Representative to join our team. The ideal candidate will have excellent phone communication skills, strong de-escalation abilities, accurate typing skills, and the ability to effectively multitask in a fast-paced environment. This position plays a key role in supporting customers, resolving concerns, and maintaining a high level of customer satisfaction.

 

<ul>
	<li>Answer inbound customer calls professionally and efficiently</li>
	<li>Provide exceptional customer service while maintaining a positive attitude</li>
	<li>De-escalate customer concerns and resolve issues calmly and effectively</li>
	<li>Accurately document customer interactions and account activity</li>
	<li>Manage multiple systems and tasks simultaneously while on active calls</li>
	<li>Communicate clearly with customers regarding services, scheduling, and account information</li>
	<li>Maintain confidentiality and professionalism at all times</li>
	<li>Follow company procedures and customer service standards</li>
	<li>Collaborate with team members and management to improve customer experienc</li>
</ul>

This measures the ability to grasp and comprehend fully and completely, explicit and implicit information of spoken communication/information.

Listening Comprehension

This test unit measures the ability to type text presented on the computer screen with a minimum speed and accuracy

Unless the objective is to just transfer information to a new format or medium, information needs to get recorded in a timely and accurate manner so that the idea/thought does not get lost. And because most jobs require some amount of computer work, hiring an employee with keyboarding skills makes work more efficient. This test measures the ability to type text with minimum speed and accuracy.

Typing Speed and Accuracy

Remote Customer Service Representative

Brilliant Think Center adalah perusahaan FMCG (Fast Moving Consumer Good) dengan brand Wookey Wight & Sohoney JR yang berpusat di kota Palembang, Sumatera Selatan.

Brilliant Think Center

Tanggung Jawab :

<ul>
	<li>Menulis dan mengembangkan script konten video</li>
	<li>Melakukan riset tren, audiens, dan brief klien untuk menghasilkan naskah yang relevan dan engaging.</li>
	<li>Menyusun alur cerita, dialog, dan call to action sesuai dengan tone of voice dari brand.</li>
	<li>Mengembangkan ide kreatif untuk pembuatan konten di Tiktok sesuai dengan brand idendity.</li>
	<li>Meneliti tren industri, kompetitor, dan selera konsumen untuk memberikan sudut pandang kreatif yang inovatif.</li>
	<li>Menyesuaikan script dengan platform (TikTok, Instagram Reels, dan Ads dll)</li>
	<li>Berkoordinasi dengan tim terkait untuk memastikan konsistensi pesan dan kualitas output.</li>
</ul>

Copywriter

Universal BPR is a community bank founded in 2003 by Kaman Siboro and Stephen Satyahadi - two individuals with more than 30 years of experience in banking sector. The bank is engaged in the provision of loan, saving and deposit to individuals and SMEs. For lending segment, the current ticket size is ranging from 100 million to 10 billion rupiah per customer.

Universal BPR group currently operates 13 branches located in 11 cities of Indonesia.

Universal BPR is registered and regulated by OJK (financial services authority) and is a member of LPS (deposit insurance)

MISSION STATEMENT
To become a bank that focuses on improving the quality of life of the community with integrity, respect and continuous improvement.

MOTTO
Fast, Safe, Caring

Bank Universal BPR

<ul>
	<li>Lead and oversee operational audits related to the opening of savings and deposit accounts, ensuring full compliance with KYC and internal SOPs</li>
	<li>Supervise and verify the transaction call-back process to detect anomalies, mitigate fraud risks, and ensure data integrity</li>
	<li>Review and ensure the conformity of monthly reports with the general ledger and bookkeeping records to guarantee financial accuracy</li>
	<li>Manage the inspection of credit files and conduct on-the-spot assessments of debtors to evaluate collateral validity and creditworthiness</li>
	<li>Prepare comprehensive audit reports for management and monitor the implementation of corrective actions by the audited departments.</li>
</ul>

Internal Audit Supervisor

Kompas Gramedia, through its more than 50 years of history, is striving for one goal: enlightening and empowering Indonesia. To ensure that we are able to serve the nation for another 50 years, we are undergoing a digital transformation; strengthening and expanding our solid business pillars by developing new digital business initiatives.

Our vision is to enlight all the people in Indonesia with all the knowledge we have.

Kompas Gramedia

Tanggung Jawab

<ul>
	<li>Mengatur timeline dan alur produksi</li>
	<li>Membuat serta mengontrol budget produksi</li>
	<li>Koordinasi kru, talent, vendor, dan client</li>
	<li>Memastikan shooting / produksi berjalan sesuai schedule</li>
	<li>Mengurus kebutuhan teknis dan logistik produksi</li>
	<li>Mengawasi penggunaan equipment dan resource</li>
	<li>Menangani problem solving saat proses produksi berlangsung</li>
	<li>Membuat laporan produksi dan evaluasi project</li>
</ul>

Line Producer | PH Tribun Network

ASTRO is Indonesia's quick commerce company that delivers groceries and essentials to your door within minutes. Founded in 2021 by a group of seasoned e-commerce executives and backed by both trusted International and local investors, it is our mission to make people's lives simpler and easier by saving them time, energy, and money.
Just like real Astronauts that take off into outer space, Astro embodies the values of being fast, bold, adventurous, and technologically advanced.
Interested in working for a company that pushes the boundaries and strives to be the best? Join us now to be a part of this ground-breaking mission!

Astro Technologies Indonesia

<ul>
	<li>Melakukan kunjungan harian ke Area Hub untuk mengontrol aktivitas operasional guna meminimalisir risiko dan potensi kerugian bagi perusahaan.</li>
	<li>Melakukan penilaian risiko untuk setiap proyek baru yang terkait dengan Area Hub (pembukaan, penutupan, penggabungan, dll).</li>
	<li>Melakukan validasi terhadap risiko utama/top dan kontrol berdasarkan matriks risiko (per kategori dan level) yang ditetapkan oleh Tim Operasional di Area Hub.</li>
	<li>Melakukan pemeriksaan, mitigasi, dan investigasi bersama pihak eksternal (vendor, kepolisian, atau instansi lain bila diperlukan) atas indikasi terjadinya kecurangan internal atau kesalahan penanganan persediaan dan aset perusahaan.</li>
	<li>Menyediakan rencana mitigasi serta rekomendasi atas potensi kerugian yang disebabkan oleh kurangnya SOP, kesalahan manusia, atau keterbatasan sistem.</li>
	<li>Memberikan dukungan on-call/standby (misalnya pada kondisi darurat) kepada Tim Operasional maupun Fungsi Lain terkait proyek yang sedang berjalan dan membutuhkan pengamanan serta tindakan pencegahan kerugian.</li>
	<li>Bertanggung jawab untuk mencegah kerugian dan permasalahan yang terjadi di Hub.</li>
	<li>Memeriksa kondisi lapangan serta melakukan validasi atas inventory dan aset yang bersifat high value.</li>
	<li>Melaksanakan kegiatan administrasi dalam bentuk laporan harian, mingguan, dan bulanan.</li>
	<li>Menyusun laporan hasil investigasi (incident report) lengkap dengan kronologi, bukti, dan rekomendasi.</li>
</ul>

Loss Prevention

Starting an unincorporated business in 1996, Simbadda Group has been distributing high quality consumer electronics throughout Indonesia. The business unit has started to form a corporate business since 2002.

One of our leading brands is SIMBADDA, which is known by the Indonesian people as a pioneer of speakers, cases and power supplies. We are also involved in the distribution of premium gadget accessories and PC components. Simbadda Group will continue to expand its distribution business to grow in the consumer electronics industry in Indonesia.

Simbadda Group always upholds the value of honesty, among others: honesty of quality,  honesty of cooperation in business and trying to establish cooperation with all partners  throughout Indonesia. 

Currently, Simbadda Group is expanding towards digital transformation that is looking for  enthusiastic, passionate, ambitious individuals to be part of us. 


Simbadda Group

1. Customer Inquiry Handling

<ul>
	<li>Respond to customer inquiries through phone, WhatsApp, email, social media, and marketplace channels</li>
	<li>Provide accurate product information, pricing, stock availability, and order status</li>
	<li>Assist customers with purchasing decisions and after-sales support</li>
</ul>

2. Complaint Resolution

<ul>
	<li>Handle customer complaints, returns, exchanges, and warranty claims professionally</li>
	<li>Coordinate with related departments to ensure fast problem resolution</li>
	<li>Follow up customer issues until completion and satisfaction</li>
</ul>

3. Order &amp; Service Support

<ul>
	<li>Support order processing, payment confirmation, and delivery coordination</li>
	<li>Monitor customer transactions and ensure smooth service experience</li>
	<li>Assist service center operations and product servicing coordination</li>
</ul>

4. CRM &amp; Customer Database Management

<ul>
	<li>Maintain customer records and interaction history in CRM system</li>
	<li>Update customer profiles, purchase history, and service records</li>
	<li>Support loyalty programs and customer retention activities</li>
</ul>

5. Customer Experience Improvement

<ul>
	<li>Monitor customer satisfaction and collect feedback for service improvement</li>
	<li>Identify recurring issues and propose service enhancement solutions</li>
	<li>Ensure high service standards and positive customer experience</li>
</ul>

6. Cross-Department Coordination

<ul>
	<li>Work closely with Sales, Warehouse, Logistics, Service Center, and Finance teams</li>
	<li>Coordinate issue resolution for orders, payments, and product support</li>
	<li>Ensure smooth communication between customers and internal teams</li>
</ul>

Customer Service Specialist

Klik Digital Sinergi  is principal application product. KDIGITAL has products for the SMB and retail markets running on top of the cloud system. KDIGITAL provides Digital Transformation Solutions and Services for our Client and Partners. KDIGITAL solution and services ranged from ideation and design to managed services

Klik Digital Sinergi

- Manage all request ticket 
- Sharing knowledge to handover daily operation tasks 
- Quarterly preventive maintenance 
- Evaluation of application maintenance 
- Technical consultation for perfective maintenance 
- Performance assessment and analysis 
- Perform improvements based on preventive maintenance 
- Deployment standard and normal change 
- Make sure during and after release implementation no incident or issue occurs 
- Resolution for incident or RCA 
- Perform L2 maintenance support related to application 
- Maintain availability and capacity under threshold to ensure all services running properly 
- Perform configuration or change management relate to applications through ticketing system and executing within SLA and ensure process quality 
- Check completeness of all prerequisite requirement of standard change request 
- Communicate with user through email, whatsapp, telegram or phone for more information or requirement needed 
- Create and update SOP with development team for new standard change 
- Inform or socialize or train all support team regarding new SOP or knowledge 
- Implement changes thoroughly as required as SOP given and ensure IT service stability 
- Manage known incident or user complain relate to application and resolve it within SLA as SOP defined through ticketing system 
- Perform preventive regular maintenance to prevent service crash or incident relate to application 
- Provide data audit relate to application based on audit requirement 
- Have and updated detailed reporting document in regular basis (daily/weekly/monthly) and ad-hoc purpose

Support Engineer L2

Kreatifitas Sinergisme Teknoindo (KST) is a software company specialized in IT services and software product development. Among the key domains are retail, inventory-management, administration & back-office processing, manufacturing, e-commerce, and others. 

Our headquarter is in Jakarta, with team members working from several cities in Indonesia. We work primarily with small and midsize businesses, with clients from across Asia and Australia. 

 
Vision:

Our vision is to be a leading global IT company, trusted by its customers for consistently delivering quality software and service excellence; whilst at the same time also become a tech hub that educating and caring for its employees wellbeing, and collaborating with them for innovation and continuous improvement.  
 
 
Culture: 

We put both clients and employees at the centre of what we do. At KST, we encourage a proactive and open communication working culture.  

Below are KST core values and competencies, a list of specific attributes and behaviours we care about the most. The more these values sound like you, and describe the people you want to work with, the more likely you will thrive at KST: 

&starf; Willing to Learn: You learn rapidly and eagerly 

&starf; Observant – You listen well and seek to understand before reacting 

&starf; Respect - You adapt your style, and collaborate effectively with people of diverse background and cultures 

&starf; Knowledgeable – You are good at using data, take smart risks and think strategically 

&starf; Excellent – You are reliable, demonstrate strong performance and thirst for excellence 

&starf; Teamwork – You contribute, nurture, and make time to help colleagues 

&starf; Humble – You are quietly confident and openly humble 

&starf; Integrity – You are known for authenticity, transparency, and admit mistakes freely 

&starf; Creative – You are curious, open minded in search of new ideas and suggest better approaches 

&starf; Service – You seek what is best for KST, rather than what is best for yourself or your group 

This role is titled Customer Service, but the primary responsibilities involve Quality Checking and assigning mystery shoppers. Are you passionate about communication in English and detail-oriented in handling administrative tasks? Do you enjoy working with multicultural environment? If so, we want YOU to join our team!

As a Customer Service, you will play a key role in managing mystery shoppers for our global market research company client. This isn’t your typical call center role—you’ll be responsible for collecting and labelling survey data (quality check), ensuring smooth operations via phone and email, and assigning mystery shoppers. If you love interacting with people and keeping things organized, this role is perfect for you!

Ready to take on the challenge? Apply now and be part of an exciting, fast-paced environment!

Job Description:

<ul>
	<li>Contact registered shoppers / auditors in the Americas / Europe region to allocate evaluations &amp; surveys</li>
	<li>Assist in recruiting and assigning shoppers/auditors to various projects in the Americas and Europe regions.</li>
	<li>Respond to shopper / auditor email enquiries</li>
	<li>Quality check online reports &amp; surveys according to set service standards</li>
</ul>

Attention to Detail

Communication Skills

Negotiation

Customer Service

VoiceScript is a legal technology company transforming attorney productivity through a unified platform that combines court reporting services with advanced AI for deposition preparation and case analytics.

VoiceScript

<h3>About AutoScript</h3>

AutoScript is building next-generation AI systems for legal transcription and deposition workflows. We combine real-time speech recognition, LLM pipelines, and structured data extraction to transform how legal teams work with audio and transcripts.

<h3>Team</h3>

This is a role based in South Jakarta working in a new hybrid office with international colleagues, globally distributed.

<h3>What You’ll Work On</h3>

You will build systems that process and understand audio at scale, including:

<ul>
	<li>Analysing audio files using tools like ffmpeg / ffprobe</li>
	<li>Designing pipelines for transcription post-processing (LLMs + rules)</li>
	<li>Extracting structured data (entities, speakers, timestamps)</li>
	<li>Building evaluation and validation systems for AI outputs</li>
	<li>Improving robustness and accuracy of real-world AI systems</li>
</ul>

This role sits at the intersection of systems engineering + applied AI.

 

<h3>Responsibilities</h3>

<ul>
	<li>Build and maintain audio analysis pipelines (ffmpeg, signal-level insights)</li>
	<li>Design LLM-powered post-processing for transcripts</li>
	<li>Implement structured output extraction (NER, metadata, formatting)</li>
	<li>Define evaluation metrics and validation frameworks</li>
	<li>Work closely with fullstack and QA engineers to productionise systems</li>
	<li>Optimise performance and cost of AI pipelines</li>
</ul>

 

<h3>Application Process</h3>

As part of your application, you will complete a short technical assessment involving:

<ul>
	<li>audio analysis (ffmpeg / metadata extraction)</li>
	<li>structured output generation</li>
	<li>optional agent-based design</li>
</ul>

We are looking for builders who can design real systems - not just call APIs.

AI Engineer

Odoo is a Belgium-based company with 19 offices and over 4,800+ employees worldwide. With a mission to improve efficiency and performance for every business, Odoo offers an all-in-one open-source software that includes 80+ business applications such as Sales, Accounting, Manufacturing, Inventory, and more. Flexible for businesses of all sizes and industries, and with prices 3x more affordable than traditional competitors (like SAP and Microsoft), Odoo has become the go-to choice for business owners in Indonesia!

Odoo

This internship program is designed for motivated students or fresh graduates who are interested in starting a career in sales, business development, and technology. As a Sales Development Representative (Intern), you will become the first point of contact for potential clients and help create meaningful business conversations for the team.

You will learn how modern B2B sales works, how companies grow their pipeline, and how to communicate professionally with businesses across industries. High-performing interns may have the opportunity to continue as full-time employees based on performance and business needs.

 

What You'll Actually Do? 

<ul style="list-style-type: disc;">
	<li>Reach out to potential clients through calls and follow-ups from assigned lead pools</li>
	<li>Start conversations and identify business needs or challenges</li>
	<li>Qualify prospects before handing them over to the Business Advisor team</li>
	<li>Update CRM activities, call notes, and prospect information accurately</li>
	<li>Coordinate warm handoffs to the sales team with clear qualification summaries</li>
	<li>Participate in weekly team discussions and pipeline reviews</li>
	<li>Shadow discovery calls and product demos as part of your learning journey</li>
</ul>

What's Great in the Job?

<ul style="list-style-type: disc;">
	<li>Hands-on experience in B2B sales and business communication</li>
	<li>Learn directly from experienced sales professionals</li>
	<li>Structured learning environment with mentorship and feedback</li>
	<li>Opportunity to shadow discovery calls and product demos</li>
	<li>Exposure to CRM tools and sales processes used by global companies</li>
	<li>Potential opportunity to become a full-time employee</li>
</ul>

Presentation Skills

Persuasion and Negotiation

Sales and Marketing Knowledge

Problem Solving

Needs Analysis

Decision-Making

Sales Development Representative Intern

Focus Solusi Infotama adalah Perusahaan penyedia layanan informasi teknologi terkemuka di Indonesia. Kami membantu pelanggan kami dengan mengoptimalisasi operasional teknologi informasi mereka dan kami membantu menjaga keamanan digital data Perusahaan pelanggan kami dengan memberikan layanan Solusi serta konsultasi dalam layanan digital yang di dukung oleh Beragam Solusi hardware & software yang dioptimalisasi dalam berbagai macam ekosistem dan reaktualisasi teknologi infrastruktur serta sistem keamanan cyber security.

PT Focus Solusi Infotama

<ul>
	<li>Menangani dan menindaklanjuti insiden keamanan jaringan.</li>
	<li>Melakukan pemantauan sistem keamanan dan menanggapi alert.</li>
	<li>Melakukan konfigurasi, perubahan, dan pembaruan pada perangkat keamanan sesuai SOP.</li>
	<li>Bekerja sama dengan tim IT lain untuk menerapkan kebijakan keamanan jaringan.</li>
	<li>Memberikan dokumentasi teknis dan laporan insiden secara berkala.</li>
</ul>

Network Security Engineer

Acromax Media GmbH was founded in 2007. In the first 3 years, we were providing software development services and content protection software to the audiovisual and entertainment industry, but our ambitious clients wanted more. We continued to license content from rights holders, and created a specialized team which currently offers great support, label management for artists and producers, and develops great market values such as unique music brands. We also built a big network with a large number of highly qualified and very talented artists, producers, authors, and music labels.

Due to close collaboration with our customers we would become one of the largest media companies in the market of online distribution in Europe with a catalogue of over 40.000 music tracks as well as approximately 15 international shows.

Acromax Media GmbH

Role Overview

Acromax Media is an international digital media company founded in Germany in 2007, with offices in Hamburg, Vienna, Tirana, and Almaty. With a team of 50 professionals, we manage digital media operations for around 40 TV broadcasters, 100 podcast producers, 50 film producers, and approximately 6,000 music producers representing over 60,000 songs.

We are seeking a full-time, office-based Media Operations &amp; Digital Rights Specialist to join our expanding international team. As a certified Google and YouTube Partner, we offer a structured, paid training program designed for individuals who want to build a career in digital rights management, music distribution, content publishing, and monetization.

Following successful completion of training and certification, candidates transition into full operational responsibilities within our Media Operations team.

 

What We Do

We ingest audio and video content from producers worldwide and publish it across major platforms including YouTube, Facebook, Instagram, TikTok, Spotify, Apple Music, Google TV, Apple TV, Deezer, and others.

We monetize content through advertising and subscription models, operating on a revenue-share basis. In addition to distribution, we provide:

Content screening for platform compliance (copyright, third-party usage, violent or restricted content) 
Digital rights management and anti-piracy protection 
Marketing campaigns to maximize performance 
Analytics and reporting to optimize revenue and audience engagement

Our Media Operations team manages 6,000–8,000 videos daily for clients across the globe.

 

Key Responsibilities

Manage and publish content across major digital platforms 
Handle uploads, scheduling, metadata optimization, and asset coordination 
Operate YouTube backend systems and Facebook Business Rights Manager 
Support digital rights enforcement and music distribution 
Assist with anti-piracy and rights protection processes 
Manage marketing campaigns via Google Ads 
Process technical requests and helpdesk tickets 
Maintain organized publishing workflows and media libraries 
Monitor performance metrics and prepare reports 
Collaborate with international team members in English 
Training &amp; Certification

As a certified YouTube Partner for over 10 years (across MCN, music, and publishing sectors), we provide structured English-language training through official partner lectures. Each new team member receives daily mentorship from experienced staff.

Training includes supervised online exams. Upon successful completion, employees receive official YouTube certification. Training time is fully paid.

 

Employment Terms

Full-time, office-based position 
Structured rotational shift system with fair distribution of working hours 
Paid training period followed by employment contract 
International, professional, and collaborative work environment 
Career development opportunities within digital media operations 
Recruitment Process 
Short introductory call (approx. 10 minutes) 
Online capability test (40–60 minutes) involving hypothetical problem-solving scenarios 
Final in-person meeting in the country of the new office location

We are expanding into Southeast Asia to strengthen our global media operations team and work with emerging talent beyond Europe and Central Asia.

Digital Rights Specialist in Jakarta

SUpost is the trusted online marketplace for university students. We launched over a decade ago and have grown into the largest used marketplace within the universities we serve. We believe trust is the heart of great e-commerce — and that students deserve a safer, friendlier place to buy, sell, and connect than the general internet. From textbooks to bikes to apartment listings to new friendships, SUpost is where the campus community comes together. Now we're ready to bring that magic to more campuses around the world — and we'd love to do it with you.

SUpost

Hi! I'm the founder of SUpost, the trusted online marketplace for the Stanford University community. We're the go-to spot where Stanford students buy and sell stuff, find roommates, score concert tickets, hire tutors, and connect with each other. Think of us as the friendly, university-only version of Facebook Marketplace, OLX or Craigslist — except people actually trust us.

We serve 131,000 users every year, we're profitable, and we've been around for over a decade. Now we're ready for our next adventure: expanding to more elite universities around the world — and we want you on the team to help make it happen.

This isn't a role where you'll be stuck in spreadsheets all day (though we do love a good spreadsheet). You'll be working directly with me, the founder, on the actual fun stuff that makes a startup grow.

What You'll Actually Do (the fun part)

<ul>
	<li>Business development — help us figure out which universities to launch in next and how to win them over</li>
	<li>Customer discovery — talk to real students, learn what they love (and hate), and bring those insights back to shape the product</li>
	<li>Product design input — share ideas on how the website should look, feel, and work for students</li>
	<li>Campus outreach — help us reach students at new universities and grow our community</li>
	<li>Founder collaboration — brainstorm, strategize, and execute together on growth experiments</li>
	<li>You'll learn what it actually takes to scale an online marketplace — not in theory, but by doing it.</li>
</ul>

Tools We Use

<ul>
	<li>Google Sheets &amp; Docs</li>
	<li>Dropbox Paper</li>
	<li>Telegram</li>
	<li>Zoom / Google Meet for video calls</li>
</ul>

Why This Role Is Awesome

<ul>
	<li>Direct mentorship from a Stanford grad (PhD, MS, BS — yes, all three!)</li>
	<li>Real ownership — you'll work on the things that move the needle, not coffee runs or busy work</li>
	<li>Fully remote — work from home, in your favorite hoodie</li>
	<li>Flexible hours — we care about results, not clock-watching</li>
	<li>Clear path to grow into Senior Operations, Team Lead, or Business/Strategy roles</li>
	<li>International team — you'll be working with people who genuinely care about building something meaningful</li>
	<li>Learn how startups really work — the messy, exciting, "we're figuring it out together" version</li>
</ul>

Who This Role Is Perfect For

<ul>
	<li>A curious, motivated early-career professional</li>
	<li>Someone who wants to build, not just check boxes</li>
	<li>A future leader who wants to grow alongside a startup</li>
	<li>Anyone interested in marketplaces, tech, business development, or product</li>
	<li>Ateneo and top-university graduates who want global exposure and real responsibility</li>
</ul>

Location

<ul>
	<li>Philippines (or wherever you call home)</li>
	<li>Fully remote (work from home)</li>
	<li>Open to future relocation opportunities</li>
</ul>

Salary

<ul>
	<li>Discussed during interview</li>
	<li>Base pay + performance-based incentives (because when we grow, you grow)</li>
</ul>

Perks &amp; Benefits

<ul>
	<li>Flexitime</li>
	<li>Work from home</li>
	<li>Mentorship &amp; career development</li>
	<li>Real startup experience (not the buzzword kind)</li>
</ul>

Virtual Teammate — Help Grow a Marketplace for Stanford — Fully Remote, Training Provided

Our Cyberbacker team will work round the clock providing 24/7 services to small, mid, and large sized businesses and busy professionals and entrepreneurs, helping to complete time-intensive tasks such as appointment setter, marketing sales staff, researcher and document creation which in turn helps you to concentrate on the important part of your business.

Cyberbacker

As a Cyberbacker, you will:

<ul>
	<li>Transcription: Capturing key points during live or recorded calls.</li>
	<li>Call Preparation: Organizing daily call lists and agendas to ensure seamless client interactions.</li>
	<li>Schedule Coordination: Managing meeting schedules, including adjustments, cancellations, and time zone considerations.</li>
	<li>Report Management: Compiling insightful reports on key metrics and performance indicators.</li>
	<li>Virtual File Management: Keeping virtual files organized and accessible.</li>
	<li>Administrative Support: Managing email correspondence, calendar appointments, and other operational tasks efficiently.</li>
</ul>

Why Join Cyberbacker?

Benefits That Care for You:

<ul>
	<li>Medical Assistance Program: Includes dental, vision, maternity, burial assistance, and dependent coverage for tenured Cyberbackers.</li>
	<li>Gift &amp; Rewards Program: Celebrate milestones like birthdays, work anniversaries, and personal achievements with thoughtful gifts.</li>
	<li>Life Insurance for tenured Cyberbackers</li>
	<li>Career Growth Opportunities:</li>
	<li>Promotions to headbacker or leadership roles with leadership training, domestic and international travel, and speaking opportunities.</li>
	<li>Over 100 exclusive complimentary classes monthly, conducted by experienced team members.</li>
	<li>Counter Work-Life Balance:</li>
	<li>Paid time off (PTO) credits, paid holidays, and permanent work-from-home setup.</li>
	<li>Foodpanda discounts and exciting contests with prizes.</li>
	<li>Financial Security:</li>
	<li>Profit Share Program: lets you earn a share of the company’s success. After five years, it becomes a retirement plan, providing monthly payments even after you leave—a lasting reward for your commitment.</li>
	<li>Cybercapital: Loans for home or car purchases at competitive rates.</li>
	<li>Community Rewards and Recognition:</li>
	<li>Access to a supportive community on multiple channels.</li>
	<li>Exclusive invite to in-person events</li>
	<li>Travel opportunities for top performers, weekly meetings with company leadership, and a virtual year-end party.</li>
	<li>Job Security &amp; Training:</li>
	<li>Assurance of service fees for completed work, even if clients default.</li>
	<li>Paid training and access to the Transition Hub for Cyberbackers needing temporary workspaces.</li>
</ul>

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Let’s Build Relationships That Last!

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Remote Assistant: Permanent Work from Home Set Up

Hire Manila is a recruitment agency with 25 years of combined experience helping businesses find, hire, and onboard the right people fast. We specialize in matching opportunities with quality talent across accounting, design, human resources, information technology, and software engineering. 

Beyond traditional recruitment, we're also experts in remote work solutions and offshore team building. Whether you need end-to-end recruitment services, help assembling a fully remote team, or an Employer of Record (EOR), we've got you covered. At Hire Manila, we believe the right hire can transform a company—and we're committed to finding talent that fits not just your job requirements but your company culture too.

Hire Manila is part of Venture Studio 12 (VS12). Learn more about VS12 and its global companies and brands at vs12.com.


Hire Manila

Company Description

Agent Image is a premier, privately held Web Design and Internet Marketing solutions company focusing on products and services for real estate professionals throughout the world.

Agent Image’s organizational culture is considered one of its keys to success and can be described as open, fast paced, casual and accountable (we expect all team members to perform at a high level).

 
Job Description: 
 
Agent Image’s VIP Web Consultant is responsible for providing support to any Agent Image VIP clients and/or potential VIP clients through various channels such as phone call, email and/or slack. A VIP Web Consultant is also responsible for handling VIP clients that purchase AgentPro, Semi-Custom, ImagineStudio and True Custom website products.

 
A VIP Web Consultant should be able to handle customer inquiries and requests in a timely manner, identify the problems and offer solutions and recommendations that will improve clients’ websites. Additionally, a VIP Web Consultant must possess great interpersonal communication skills to better convey client requests to Agent Image’s production team. 
 
 
Job Responsibilities:

<ul>
	<li>Assist our clients through the website production process until their website is launched.</li>
	<li>Act as the bridge between our clients and the production team.</li>
	<li>Ensure the project remains within scope.</li>
	<li>Report the progress of projects to clients on a regular basis.</li>
	<li>Try to keep the project timeline within the approved schedule.</li>
	<li>Proactively make suggestions to clients on how to improve their online presence through industry best practices.</li>
	<li>Must maintain excellent customer relationships.</li>
	<li>Assist in tracking web project issues and drive their resolution.</li>
	<li>Create project status reports and deliver status updates to clients and managers.</li>
	<li>Coordinate with our Los Angeles office by phone &amp; email.</li>
	<li>Anticipate errors in the projects prior to clients calling customer support or sales.</li>
	<li>Successful launch of projects with little to no tweaks from Quality Assurance.</li>
	<li>Be proactive in reviewing the websites for possible issues and revisions.</li>
	<li>Constantly answer phone calls to support Agent Image VIP clients and provide quality customer service and web consultations.</li>
	<li>Properly document customer’s request and issue related to any company product and services through different channels such as phone call, email and chat.</li>
	<li>Can identify issues, needs and requirements of customers and record it via case on company’s internal management system and handle it in a timely manner.</li>
	<li>Ability to utilize any internal and external resources to provide resolution and/or suggestions to enhance a client's website.</li>
	<li>Setting client’s expectations for turnaround time of services provided.</li>
	<li>Report or escalate issues to the production team and efficiently follow up on tasks to meet deadlines ensuring completion of due dates and cases.</li>
	<li>Establishes and maintains rapport with existing and potential clients to effectively promote product solutions based on client needs and budget.</li>
	<li>Must be well-organized, self-directed and able to multitask, understanding the importance of detailed professional-quality work.</li>
	<li>Meet the team metrics set by the Management</li>
	<li>Can adapt to sudden changes implemented by management.</li>
	<li>Share any information on how to handle unfamiliar or difficult customer concerns for the team’s efficient performance.</li>
	<li>Customer service driven.</li>
	<li>Understands and follows company processes and policies.</li>
</ul>

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