English 1 (Previously EF English First) SWARA Group opened its first franchise center in Pluit, North Jakarta in 1997. 27 years later, English 1 Swara continues to be the largest group in the Greater Jakarta region, having 19 Centers in the city and its surrounding area. We currently have 9 Centers in the capital city of Jakarta, 6 in the thriving suburb of Tangerang, 4 in the satellite city of Bogor, and 1 in Depok. With a dynamic and expanding team, we established our own Head Office in Tangerang area to help support our English 1 Centers in continuing to grow as the leading provider of English language education in Indonesia.

English 1 Swara Group

<ul>
	<li>Melakukan follow-up secara aktif terhadap calon siswa/ Orang tua melalui Call, dan Walk-in.</li>
	<li>Melakukan konsultasi kepada calon siswa/orang tua untuk memahami kebutuhan belajar mereka.</li>
	<li>Bekerja sama dengan tim akademik dan marketing untuk mencapai target center.</li>
	<li>Memberikan pengalaman belajar terbaik kepada murid dan orang tua murid selama kursus di EF center.</li>
	<li>Membangun dan menjaga hubungan baik dengan calon siswa serta pelanggan existing.</li>
	<li>Menjelaskan program, metode pengajaran, dan keunggulan English 1 dengan jelas dan persuasif.</li>
</ul>

Placement : English 1 Cisauk (Pre Opening Team)

Customer Relation Officer

PT. DANS MULTI PRO sebuah perusahaan Teknologi Informasi (Information Technology), saat ini kami mengkhususkan diri sebagai sebuah perusahaan penyedia solusi layanan TI di semua sektor industri. Solusi layanan TI yang kami hasilkan akan membantu perusahaan dalam menganalisa implikasi bisnis, biaya, dan peraturan yang ada untuk menghasilkan suatu roadmap teknologi yang digunakan oleh perusahaan tersebut.

Pengalaman kami menunjukkan bahwa dengan menyediakan lingkungan kerja yang nyaman dan menantang bagi para pegawai kami, berbagai inovasi akan muncul untuk menghasilkan suatu produk yang berkualitas. Tangan tangan karyawan profesional kami terus menghasilkan inovasi untuk memenuhi kepuasan pelanggan

Selain memiliki tim profesional untuk membantu pelanggan, kami pun membangun aliansi strategis dengan sejumlah partner teknologi nasional, regional, maupun global untuk memperkuat penawaran solusi kami.

Dans Multi Pro

<ul>
	<li>Hands-on experience in deploying and maintaining Infrastructure &amp; Apps.</li>
	<li>Managing day-to-day operations and administer cloud and on-prem infrastructure &amp; security configuration to deliver highly available and scalable services.</li>
	<li>Setting up new DevOps tools (Git, CI/CD, etc) and infrastructure.</li>
	<li>Implement cloud-based Infrastructure for new projects for data analytics, web portals, and mobile applications.</li>
	<li>Be responsible over the readiness and stability of our systems.</li>
	<li>Support and troubleshoot product and infrastructure issues in production environments.</li>
	<li>Provide on-call support and monitor the production environment on a rotational basis (the team provides support 24/7).</li>
</ul>

DevOps Engineer

PT Midas Daya Teknologi is an IT Consulting, Product and Services company. Our area of business varies in providing expert Consulting Services, Professional Services, Application Development, Infrastructure Management, Big Data Solutions, Project management and Core Banking Transformation.
Started by professionals who have deep experience in core banking transformation, development, enterprise architecture, infrastructure design and management, big data solutions and project management, Midas comprises highly committed professionals who have good expertise specific to Indonesian banking sector.

We are also official partner with ORACLE as we have deep knowledge and experience in implementing Oracle FLEXCUBE core banking (Oracle FLEXCUBE Retail or OFCR, Oracle FLEXCUBE Universal Banking Solution, Oracle FLEXCUBE Direct Banking).

Perks and Benefits:
Employees have been number one since day one. Our founders knew that a unique corporate culture would differentiate us and be as a foundation for our success. If you like wild growth and working wit happy, enthusiastic overachievers, you’ll love Workday. We know that happy employees are engaged employees. In Midas, you will work alongside legends in the industry, the brightest new grads, and everything in between. Our commitment to PT Midas diversity extends beyond our culture and values
into everyday practices, which makes feel like home. PT Midas is growing. 

If you are passionate, fun and live for breakthrough ideas, consider joining our team.
• Competitive salary in market
• Supportive teammates
• Health insurance benefits
• Social Security
• Self-development activities that support careers
• Flexible working hours
• Broaden your knowledge in new technology

PT Midas Daya Teknologi

Key Responsibilities

<ul>
	<li>Ensure System Stability: Proactively monitor application performance and health. Respond swiftly to incidents and alerts to minimize downtime and prevent operational disruptions.</li>
	<li>Diagnose &amp; Resolve Issues: Perform root cause analysis and troubleshoot complex application-related problems. Implement effective solutions to restore services with minimal business impact.</li>
	<li>Support Change Management: Assist in the deployment of application updates, patches, and enhancements following structured release plans to ensure smooth implementation.</li>
	<li>Optimize Performance: Identify, analyze, and resolve performance bottlenecks and inefficiencies to improve overall application reliability and user experience.</li>
	<li>Documentation &amp; Compliance: Maintain meticulous records of all incidents, changes, solutions, and process improvements. Ensure all activities adhere to strict banking regulations and internal IT policies.</li>
</ul>

IT Application Support

Jendela is a leading apartment rental platform in Indonesia. We connect renter and apartment owner with the help of technology such as: 360 Virtual Tour and Payment processing that able to turn payment into installment up to 12x.

Nowadays We see traffic jam is getting worse everywhere in the city. It would take anywhere around 2-6 hours to commute from home to working/business place EACH DAY. The current solution offered, does not solve the problem properly. not to mention the enactment of new regulations that are very restrictive, such as odd-even rules. And for one to purchase a landed house in the middle of the city, especially for the younger generation, is now nearly impossible. If We see in this point of view, We can see that Apartment living currently provide the best solution available (and will continue to do so in the future). With its location usually strategic to business center and other essential places in town. The completeness of facilities offered on the apartment. No wonder Apartment become the most favorable solution to this problem.

Unfortunately, finding apartment may proved to be a very tough process, especially for the first timer. From the step of browsing and gathering all the information scattered on the web, contacting agent one by one, assessing whether the agent is trustable or not, up to negotiating price, and ultimately the heavy burden one must carry to pay 1 year upfront rental cost would be a big turn off for lots of people try to rent an apartment.

We believe such a pain process, should be eliminated. By putting a higher standard, and helpful advisor to help people find an Apartment suitable for their needs, and budget. We do that by connecting them with the best agent that specialized in that area, also by giving them the touch of technology like Virtual Tour where user able to virtually walk around the apartment unit, and make sure the unit their after is favorable for them. Ultimately We give people the ease to pay by monthly-base instead of heavy upfront payment. This way Jendela360 is not only saves people time, but also solving the problem with the new superior experience!

If you feel thrilled and excited reading the above description. We challenge you to join out boat with goal to revolutionize the archaic, yet lucrative property industry, together with our solid, highly passionate and dedicated team. If you think you're the right person, Let's ride together

Jendela Group

Responsibilities

<ul>
	<li>⁠Memasarkan unit properti dari berbagai listing yang tersedia</li>
	<li>Mengelola database klien untuk melacak prospek dan perkembangan penjualan.</li>
	<li>⁠Melayani kebutuhan klien dari pencarian properti hingga closing</li>
	<li>Menjadwalkan janji Show unit &amp; mendampingi klien melakukan kunjungan properti</li>
	<li>Bekerja bersama tim sales secara onsite di kantor</li>
	<li>Bekerja sama dengan tim after-sales untuk memastikan proses transaksi berjalan lancar</li>
</ul>

Property Advisor Jatabek and Bandung Area

ASTRO is Indonesia's quick commerce company that delivers groceries and essentials to your door within minutes. Founded in 2021 by a group of seasoned e-commerce executives and backed by both trusted International and local investors, it is our mission to make people's lives simpler and easier by saving them time, energy, and money.
Just like real Astronauts that take off into outer space, Astro embodies the values of being fast, bold, adventurous, and technologically advanced.
Interested in working for a company that pushes the boundaries and strives to be the best? Join us now to be a part of this ground-breaking mission!

Astro Technologies Indonesia

<ul>
	<li>Melakukan kunjungan harian ke Area Hub untuk mengontrol aktivitas operasional guna meminimalisir risiko dan potensi kerugian bagi perusahaan.</li>
	<li>Melakukan penilaian risiko untuk setiap proyek baru yang terkait dengan Area Hub (pembukaan, penutupan, penggabungan, dll).</li>
	<li>Melakukan validasi terhadap risiko utama/top dan kontrol berdasarkan matriks risiko (per kategori dan level) yang ditetapkan oleh Tim Operasional di Area Hub.</li>
	<li>Melakukan pemeriksaan, mitigasi, dan investigasi bersama pihak eksternal (vendor, kepolisian, atau instansi lain bila diperlukan) atas indikasi terjadinya kecurangan internal atau kesalahan penanganan persediaan dan aset perusahaan.</li>
	<li>Menyediakan rencana mitigasi serta rekomendasi atas potensi kerugian yang disebabkan oleh kurangnya SOP, kesalahan manusia, atau keterbatasan sistem.</li>
	<li>Memberikan dukungan on-call/standby (misalnya pada kondisi darurat) kepada Tim Operasional maupun Fungsi Lain terkait proyek yang sedang berjalan dan membutuhkan pengamanan serta tindakan pencegahan kerugian.</li>
	<li>Bertanggung jawab untuk mencegah kerugian dan permasalahan yang terjadi di Hub.</li>
	<li>Memeriksa kondisi lapangan serta melakukan validasi atas inventory dan aset yang bersifat high value.</li>
	<li>Melaksanakan kegiatan administrasi dalam bentuk laporan harian, mingguan, dan bulanan.</li>
	<li>Menyusun laporan hasil investigasi (incident report) lengkap dengan kronologi, bukti, dan rekomendasi.</li>
</ul>

Loss Prevention

PT.  Akhdani Reka Solusi (ARS), merupakan perusahaan software khususnya pengembangan software, datawarehouse, maintenance, system integration dan konsultan.

PT Akhdani Reka Solusi

<ul>
	<li>Coding dan Debugging</li>
	<li>Melakukan pengujian modul yang dikembangkan</li>
	<li>Mengelola database</li>
	<li>Mempersiapkan environment server</li>
	<li>Deploy source code dan database</li>
	<li>Menulis laporan dan dokumen teknis terkait modul / fitur / aplikasi yang dibuat</li>
</ul>

Calon programmer / software engineer yang terpilih berdasar CV selanjutnya akan mengikuti test dalam tahapan - tahapan sebagai berikut :

Tahap 1 : Live algorithm test, dilaksanakan sesuai jadwal. Pastikan pelamar menyiapkan laptop/pc dan koneksi internet yang baik untuk video-conferece call. Test dalam bentuk test basic algoritma, bahasa pemrograman bebas.

Tahap 2 : Live coding yang dilaksanakan secara offline (apabila domisili Bandung dan online)

Tahap 3: Interview

Setelah lulus interview, calon programmer akan menjalani :

<ol>
	<li>Tahap On Job Training (OJT) selama 2 minggu sebagai perkenalan kantor dan tugas. Lokasi OJT di Kantor Pusat Akhdani di Bandung. Mohon diperhatikan selama OJT Akhdani hanya memberikan uang saku</li>
	<li>Tahap Probation. Masa percobaan calon programmer Akhdani untuk memastikan kesesuaian kapasitas kerja, adaptasi, kemampuan belajar dan kecocokan culture untuk bekerja di Akhdani. Durasi probation adalah 3 bulan setelah OJT.</li>
	<li>Evaluasi. Review atas hasil kerja selama masa probation. Dilanjutkan dengan kontrak kerja bagi yang lolos probation.</li>
</ol>

Software Engineer

Achieve Integrative Health is the largest acupuncture clinic in Austin, TX. For 15 years we have helped thousands of people reduce their pain, increase their energy & vitality, get back on the dance floor, have babies, and make their Life Great Again. We were able to achieve these phenomenal results by integrating Acupuncture with modern technology and therapies.
Founded and led by CEO, Jimmy Yen, author, international speaker, mentor to acupuncturists all over the world, as well as physician, physician assistants, and nurse practitioners, social media influencer, teacher and innovator of Quick Relief Acupuncture Technique and Functional Pulse Diagnosis.
Achieve Integrative Health takes a cutting-edge and disruptive approach to healthcare to give our patients the best results in the shortest amount of time with five star service.


Achieve Wealth Technologies

Application Process:

<ol>
	<li>Email us your resume in Pdf format only. Include all of the jobs you've worked at and the month + year. Do not leave anything off. There should be no gaps in your resume with no explanations. Include your compensation for all jobs. (not hourly, only total compensation)</li>
	<li>Email us a 60-second video of yourself answering the following question:</li>
	<li>What are the 3 most important things that the company you work for must do to show you that they care about you? For example, if they don’t give me these 3 things then that means they don’t care about me. The video Cannot exceed 60 seconds, or you will automatically be disqualified.</li>
	<li>Important: Private message us to request our Email for you to submit the above requirements. Failure to follow the above instructions will result in automatic disqualifications</li>
</ol>

About Our Company:

Achieve Integrative Health is the #1 rated Acupuncture &amp; Wellness Clinic in the United States with over 750 five star google reviews. Our Mission is to help people restore their body’s God given ability to heal itself so that they can do what they love.

Why Join Us?

 

<ul>
	<li>You’ll Achieve your Goals = our team provides all of the resources (information, training, opportunities) you’ll need to achieve all of your Professional, Financial and Personal Goals, as long as you are willing to put in the work and deliver results.</li>
</ul>

 

<ul>
	<li>Peace and Joy Team = we have a phenomenal culture of care for our patients and our team members. We are very strict with our rules, policies and core values in order to protect our culture of peace and joy. We make sure team members who are not aligned with our core values exit our team so that they do not disrupt our peace and joy. Imagine being on a team where you don’t have to deal with people who talk behind your back and end up back stabbing you.</li>
	<li>Be Highly Rewarded as a Side Benefit = imagine being able to do your Passion everyday and make a phenomenal living as a side benefit. The average "experienced" VAs in the Philippines/Indonesia make $5-$7 USD/hr, our entry-level VAs start off making $5/hr.</li>
</ul>

Benefits

<ul>
	<li>Competitive Total Compensation = $5-$12 USD/hr for graveyard shift only.</li>
	<li>Unlimited Opportunities for Growth = as long as you can generate more results for the company we will never limit your ability to grow within our company. Every team member can also become a partner of the business if they desire.</li>
	<li>Other Benefits for qualified team members = paid-time off, premium medical insurance, Employee Savings Matching Program</li>
	<li>Work from Home = no more 2-4 hour commutes to work</li>
	<li>Wellness Initiatives = benefit from complimentary virtual health services from our medical providers, ensuring your well-being and your family’s well-being is always a priority.</li>
</ul>

Job Responsibilities

<ul>
	<li>Call, email, and use various communication forms to identify the validity and potential of the lead</li>
	<li>Receive all inbound calls to answer questions and convert leads into new patients</li>
	<li>Work with patients to ensure they are satisfied with the services provided</li>
	<li>Encourage happy patients to send us their success stories</li>
	<li>Share patient success stories during daily company meeting</li>
	<li>Implement our Care system to follow-up with our patients to provide 5 star service</li>
	<li>Check-in and checkout patients</li>
	<li>Verify Insurance Benefits</li>
	<li>Other additional tasks may be added based on your strengths…</li>
</ul>

Healthcare Virtual Assistant HVA

UTAK POS (www.utak.ph) is one of Asia's leading Cloud POS + Inventory Management Fintech Start-ups, helping business owners manage their real-time sales, inventory, employee attendance, and much more, and all you need is a tablet and subscription! We even provide a FREE e-commerce platform, so they can take your business online and get your own website to start accepting orders and payments!

We're also an award-winning, proudly Filipino Fintech Start-up built from scratch in Manila to support MSMEs (Micro, Small, and Medium Enterprises) with affordable technology solutions like cloud-based POS (point of- ale) inventory, time attendance, and e-commerce software on an iPad/Tablet or phone. Our social mission and advocacy is to help local businesses grow, so they can create more jobs, which reduces poverty and supports the local economy.

We serve thousands of clients across the Philippines in industries as diverse as cafes, restaurants, food kiosks, franchises, milk tea stores, retail, services, pharmacies, spas, groceries, and sari-sari stores.

Our work culture is friendly, fun, entrepreneurial, and humble. We believe in continually training, rewarding, encouraging, and supporting every member of our team to realize their full potential and become the best version of themselves. If that sounds like a company you would be interested in working at, do come and join us!

UTAK POS

<ul>
	<li>Take on a leadership role by formulating and executing strategic plans in line with company objectives</li>
	<li>Set and ensure the reach of relevant team KPIs to help maintain excellent performance</li>
	<li>Develop and execute data-driven strategies for high-quality lead generation and qualification</li>
	<li>Provide live chat support for leads inquiring about the product</li>
	<li>Engage with leads to gather necessary information and qualify them as sales prospects</li>
	<li>Persuade qualified leads to book and schedule demo sessions with the sales team</li>
	<li>Efficiently manage and coordinate internal team schedules, meetings, and demo sessions</li>
	<li>Conduct follow-ups through calls, chats, and text messages to nurture leads and ensure they attend scheduled demos</li>
	<li>Act as a liaison between leads and the sales team, ensuring seamless communication</li>
	<li>Maintain accurate records of lead information, schedules, chat and call progress, and other relevant data using trackers and databases</li>
</ul>

Head of Leads Management

Kalibrr Remote is Kalibrr Technology Ventures Inc tech-based service that provides Small and Medium Enterprise businesses based outside the Philippines with access to the best offshore Filipino talent at the quickest possible time.

Backed by almost 10 years of matching the right talents with the right companies, Kalibrr provides both jobseeker and recruiter with the security, tools and expertise to be successful through a Remote work engagement.   

As a country, we have solidified our image as the “BPO capital of the world,” Now, Kalibrr Remote will make the Philippines the “Remote Workforce Capital of the World.”

Kalibrr Remote

Major Medical Solutions Kft., headquartered in Budapest, Hungary, is a global distributor of high-end aesthetic medical devices and premium orthopaedic products.

We specialise in supplying certified aesthetic medicine products such as dermal fillers, mesotherapy solutions, and other cosmetic-medical supplies to clinics and B2B clients.

We carry well-known brands including Juvederm, Restylane, Stylage, and Dermaheal, and take pride in offering wholesale pricing, authentic and traceable products, and global delivery through our Hong Kong affiliate.

Hong Kong branch is located at Room 409, Beverley Commercial Centre, 87–105 Chatham Road South, Tsim Sha Tsui, Kowloon, Hong Kong.

Major Medical Solutions Asia

Key Responsibilities:

<ul>
	<li>Research and identify potential clients in Asia: distributors, wholesalers, and networks of aesthetic clinics.</li>
	<li>Utilize Google, LinkedIn, WeChat, Redbook industry directories, and other platforms to source leads.</li>
	<li>Conduct outreach via email, Messenger, and phone calls.</li>
	<li>Initiate first contact, introduce our company, and qualify potential clients.</li>
	<li>Set up online meetings with our sales manager and ensure the lead attends the scheduled call.</li>
	<li>Maintain accurate records in CRM, ensuring all contact history and lead details are up to date.</li>
</ul>

Sales Development Representative

We are fast growing US based healthcare BPO supporting medical groups, dental groups, diagnostic laboratories, urgent care centers and other ancillary health care providers. Join us now and become one of our leaders as we continue to grow.

Vision:
To improve healthcare delivery by placing the needs of both providers and patients at the forefront and delivering exceptional customer service

Mission:
To provide world class customer service, that drives efficiency and progress within the healthcare system, by working together in a culture of continuous improvement and innovation

Values:
Transparency
Honesty
Accountability
Trust
Responsibility
Efficiency
Adaptability
Innovation
Respect

Vector Outsourcing Solutions Phils., Inc.

<ul>
	<li>Track and manage accounts receivable, ensuring aging amounts remain within targeted levels.</li>
	<li>Regularly check the status of submitted claims to ensure timely processing and payment.</li>
	<li>Resubmit claims for appeal as necessary, working to resolve any issues that may delay payment.</li>
	<li>Prepare and send out patient statements in a timely and accurate manner.</li>
	<li>Conduct patient collection phone calls, professionally addressing outstanding balances and negotiating payment arrangements.</li>
	<li>Respond to patient phone inquiries regarding their accounts, providing clear and helpful information.</li>
	<li>Accept phone payments from patients, ensuring accurate processing and record-keeping.</li>
	<li>Monitor Denial Trends and provide timely and accurate resolutions</li>
	<li>Handle complex denials and appeals</li>
	<li>Utilize different collection strategies to achieve optimum reimbursement on delinquent accounts.</li>
	<li>Follow team and/or client’s proper procedures, policies, and methodologies as instructed.</li>
	<li>Performs other related duties as necessary or assigned</li>
</ul>

Medical Billing Collections Consultant | WFH | Pooling

Our Cyberbacker team will work round the clock providing 24/7 services to small, mid, and large sized businesses and busy professionals and entrepreneurs, helping to complete time-intensive tasks such as appointment setter, marketing sales staff, researcher and document creation which in turn helps you to concentrate on the important part of your business.

Cyberbacker

As a Cyberbacker, you will:

<ul>
	<li>Transcription: Capturing key points during live or recorded calls.</li>
	<li>Call Preparation: Organizing daily call lists and agendas to ensure seamless client interactions.</li>
	<li>Schedule Coordination: Managing meeting schedules, including adjustments, cancellations, and time zone considerations.</li>
	<li>Report Management: Compiling insightful reports on key metrics and performance indicators.</li>
	<li>Virtual File Management: Keeping virtual files organized and accessible.</li>
	<li>Administrative Support: Managing email correspondence, calendar appointments, and other operational tasks efficiently.</li>
</ul>

Why Join Cyberbacker?

Benefits That Care for You:

<ul>
	<li>Medical Assistance Program: Includes dental, vision, maternity, burial assistance, and dependent coverage for tenured Cyberbackers.</li>
	<li>Gift &amp; Rewards Program: Celebrate milestones like birthdays, work anniversaries, and personal achievements with thoughtful gifts.</li>
	<li>Life Insurance for tenured Cyberbackers</li>
	<li>Career Growth Opportunities:</li>
	<li>Promotions to headbacker or leadership roles with leadership training, domestic and international travel, and speaking opportunities.</li>
	<li>Over 100 exclusive complimentary classes monthly, conducted by experienced team members.</li>
	<li>Counter Work-Life Balance:</li>
	<li>Paid time off (PTO) credits, paid holidays, and permanent work-from-home setup.</li>
	<li>Foodpanda discounts and exciting contests with prizes.</li>
	<li>Financial Security:</li>
	<li>Profit Share Program: lets you earn a share of the company’s success. After five years, it becomes a retirement plan, providing monthly payments even after you leave—a lasting reward for your commitment.</li>
	<li>Cybercapital: Loans for home or car purchases at competitive rates.</li>
	<li>Community Rewards and Recognition:</li>
	<li>Access to a supportive community on multiple channels.</li>
	<li>Exclusive invite to in-person events</li>
	<li>Travel opportunities for top performers, weekly meetings with company leadership, and a virtual year-end party.</li>
	<li>Job Security &amp; Training:</li>
	<li>Assurance of service fees for completed work, even if clients default.</li>
	<li>Paid training and access to the Transition Hub for Cyberbackers needing temporary workspaces.</li>
</ul>

.

Let’s Build Relationships That Last!

Take the first step toward a fulfilling career with Cyberbacker. Join a team that values you and empowers you to thrive. Apply now!

Remote Assistant: Permanent Work from Home Set Up

About Ylopo

Ylopo, LLC is a rapidly growing marketing and technology company providing internet marketing services and proprietary lead generation and engagement software to successful real estate agents across the country. We are seeking an outgoing, tech savvy individual to join our growing team.

Why work for Ylopo?

At Ylopo we offer team members:

A full time, permanent work from home set up

A commitment to personal development
guidance and support at a high level through interfacing with our Executive Team to prioritize goals as a company,

Excellent leadership and mentoring for our entry-level to senior staff, and recognition of outstanding efforts,

Team building events, team lunches/ happy hours, and other company wide events

A supportive, caring environment dedicated to continuous learning and growth.
With over a decade of experience in the real estate industry Howard is now back alongside Juefeng Ge, former head of digital marketing for TigerLead and now co-founder and Chief Marketing Officer of Ylopo, to leverage the latest and most effective technological advancements in the field to help Ylopo’s clients generate more business and better promote their team, brand, and listings.

Ylopo LLC

What is AI Voice? 

AI Voice is an exciting AI product that calls leads for Ylopo clients!

The AI Voice Support Specialist plays a crucial role in managing AI Voice submissions, interacting with clients to gather information, configuring AI Voice setups, and providing live product support. 

The responsibilities include both administrative tasks, such as updating trackers and Salesforce tags, and technical duties, like implementing AI Voice and configuring Strypes and CRM settings for clients. 

Effective communication skills, including Zoom, calls, texts, and email, are essential for client interaction. 

The AI Voice Support Specialist acts as a subject matter expert, guiding clients through the AI Voice implementation process and supporting them throughout their lifecycle. Collaboration with internal departments, including billing, sales, product support, and client success management, is a key aspect of the role.

 

Responsibilities:

<ul>
	<li>Support clients on AI Voice accurately and timely</li>
	<li>Configure AI Voice on client’s behalf</li>
	<li>Communicate with clients via zoom video, text, call, and/or email as needed to ensure a positive experience</li>
	<li>Serve as Subject Matter Expert for AI Voice product</li>
	<li>Meet all KPIs, including setup time and AI Voice accounts sent live</li>
	<li>Maintain satisfactory standards of training and undertake such training and development as reasonably required by the company</li>
	<li>The AI Voice Support Specialist acts as a subject matter expert, guiding clients through the AI Voice implementation process and supporting them throughout their lifecycle, including having retention conversations when needed.</li>
</ul>

AI Voice Support Specialist

August 99 is a company of startups with 25 years experience and expertise in the world of tech and digital. We help other businesses succeed through the use of cutting-edge technology and innovative strategy. We also offer a suite of web-based digital products for clients world-wide: full web design, internet marketing, content creation, and app development.

Going beyond startups, we also believe in empowering individuals to excel in their chosen careers. August 99 fosters an exciting collaborative working environment that encourages our people to go beyond their job descriptions and achieve more. It’s all a part of our core values: dare something worthy, find your awesome, and earn your beef!

August 99 is part of Venture Studio 12 (VS12). Learn more about VS12 and its global companies and brands at vs12.com.

August 99, Inc

Company Description

Agent Image is a premier, privately held Web Design and Internet Marketing solutions company focusing on products and services for real estate professionals throughout the world.

Agent Image’s organizational culture is considered one of its keys to success and can be described as open, fast paced, casual and accountable (we expect all team members to perform at a high level). 

 
Job Description: 
 
Agent Image’s VIP Web Consultant is responsible for providing support to any Agent Image VIP clients and/or potential VIP clients through various channels such as phone call, email and/or slack. A VIP Web Consultant is also responsible for handling VIP clients that purchase AgentPro, Semi-Custom, ImagineStudio and True Custom website products.

 
A VIP Web Consultant should be able to handle customer inquiries and requests in a timely manner, identify the problems and offer solutions and recommendations that will improve clients’ websites. Additionally, a VIP Web Consultant must possess great interpersonal communication skills to better convey client requests to Agent Image’s production team. 
 
 
Job Responsibilities:

<ul>
	<li>Assist our clients through the website production process until their website is launched.</li>
	<li>Act as the bridge between our clients and the production team.</li>
	<li>Ensure the project remains within scope.</li>
	<li>Report the progress of projects to clients on a regular basis.</li>
	<li>Try to keep the project timeline within the approved schedule.</li>
	<li>Proactively make suggestions to clients on how to improve their online presence through industry best practices.</li>
	<li>Design the Homepage, Inner Pages, and Custom Requests in collaboration with the client</li>
	<li>Come up with not just aesthetically pleasing designs, but also designs that are functional and user friendly</li>
	<li>Must maintain excellent customer relationships.</li>
	<li>Assist in tracking web project issues and drive their resolution.</li>
	<li>Create project status reports and deliver status updates to clients and managers.</li>
	<li>Coordinate with our Los Angeles office by phone &amp; email.</li>
	<li>Anticipate errors in the projects prior to clients calling customer support or sales.</li>
	<li>Successful launch of projects with little to no tweaks from Quality Assurance.</li>
	<li>Be proactive in reviewing the websites for possible issues and revisions.</li>
	<li>Constantly answer phone calls to support Agent Image VIP clients and provide quality customer service and web consultations.</li>
	<li>Properly document customer’s request and issue related to any company product and services through different channels such as phone call, email and chat.</li>
	<li>Can identify issues, needs and requirements of customers and record it via case on company’s internal management system and handle it in a timely manner.</li>
	<li>Ability to utilize any internal and external resources to provide resolution and/or suggestions to enhance a client's website.</li>
	<li>Setting client’s expectations for turnaround time of services provided.</li>
	<li>Report or escalate issues to the production team and efficiently follow up on tasks to meet deadlines ensuring completion of due dates and cases.</li>
	<li>Establishes and maintains rapport with existing and potential clients to effectively promote product solutions based on client needs and budget.</li>
	<li>Must be well-organized, self-directed and able to multitask, understanding the importance of detailed professional-quality work.</li>
	<li>Meet the team metrics set by the Management</li>
	<li>Can adapt to sudden changes implemented by management.</li>
	<li>Share any information on how to handle unfamiliar or difficult customer concerns for the team’s efficient performance.</li>
	<li>Customer service driven.</li>
	<li>Understands and follows company processes and policies. 
	 </li>
</ul>

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