

L1 Cloud Monitoring Engineer
ICS Compute
- Jakarta Selatan, Indonesia3, Jalan H R Rasuna Said, Kuningan Timur Kel., Setiabudi, Jakarta Selatan, DKI Jakarta, IndonesiaJakarta SelatanDKI JakartaIndonesiaIndonesia
- Full timeFULL_TIME
Posted 4 hours ago and deadline of application is on 21 Sep
Recruiter was hiring 4 hours ago
2026-07-24T04:34:29.475059+00:002026-09-21T17:00:00+00:00Job Description
- Provide end-to-end support for customer issues, service requests, and incidents related to Microsoft Cloud environments.
- Monitor cloud infrastructure and services to ensure system availability, performance, and operational stability.
- Analyze, troubleshoot, and resolve technical issues whilte maintaining accurate ticket documentation and updates.
- Respond to customer inquiries, incidents, and service requests within agreed SLA timelines through email, ticketing systems, and collaboration tools.
- Escalate complex issues to higher-level engineers or relevant teams and coordinate resolution efforts.
- Collaborate with internal and external stakeholders to ensure timely incident management and service restoration.
- Perform routine health checks, monitoring, and preventive maintenance activities for cloud infrastructure.
- Support 24/7 operational requirements through shift schedules and on-call arrangements when required.
Minimum Qualifications
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Bachelor’s Degree in Information Technology, Computer Science, or a related field
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Minimum 3 years of experience in cloud infrastructure or technical support.
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Basic knowledge of Microsoft Azure, Windows Server, and networking.
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Familiarity with ticketing systems and SLA-driven support environments.
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Strong troubleshooting, problem-solving, and communication skills.
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Customer-oriented with the ability to work collaboratively in a team.
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Office Address
- Jalan H R Rasuna Said, Kuningan Timur Kel., Setiabudi
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