About Us: 

Founded in 2015, Howel and Co has redefined the art of gifting in Indonesia. As a celebrated TOP BRAND, we specialize in creating premium, bespoke gifts that capture the essence of every occasion. From luxurious bath sets to heartfelt prayer collections and playful children’s gifts, our products are meticulously crafted to ensure quality and uniqueness.

We collaborate with renowned figures and leading corporations to bring your gifting visions to life. At Howel and Co, we believe in turning ordinary moments into extraordinary memories—join the #HowelPeople and discover the power of a perfect gift.

Howel and Co

About the Role:

We are looking for a dedicated and proactive Customer Service professional to join our team, with a strong focus on supporting peak seasons like Ramadhan. As the main point of contact for customers across various platforms, you will handle inquiries, resolve complaints, and process orders to ensure a smooth and positive customer experience. You will work closely with internal teams to address order and shipping issues, playing a key role in maintaining customer satisfaction and loyalty. By delivering timely, accurate information about our products and services, you will represent the face of our company and contribute to its success.

 

Responsibilities:

<ul>
	<li>Respond promptly to customer inquiries across various platforms (e.g., Shopee, Tokopedia, Instagram).</li>
	<li>Handle and resolve customer complaints regarding product issues, returns, and exchanges.</li>
	<li>Manage and track orders to ensure timely delivery and address any order discrepancies.</li>
	<li>Collaborate with the logistics team to address shipping issues and provide updates to customers.</li>
	<li>Maintain accurate records of customer interactions, transactions, comments, and complaints.</li>
	<li>Prepare and submit regular reports on customer interactions, feedback, and issues.</li>
	<li>Monitor and respond to customer reviews and feedback on multiple platforms.</li>
	<li>Provide comprehensive information about products, services, and policies to customers.</li>
	<li>Continuously improve service procedures, policies, and standards based on customer feedback.</li>
</ul>

Customer Service

Aux is a B2B virtual recruitment platform that pairs support staff with business leaders around the world. We take the best talent from the Philippines and, through our rigorous screening process, match them with our network of CEOs, promising startups, and established brands such as 818 Tequila, Operam, Parrot HQ, K5 Global, etc.


We are looking for a highly organized and proactive Logistics Coordinator to support our client’s outbound shipments, 3PL execution, and transportation tracking for their growing operations. This role is ideal for someone with strong logistics support experience—particularly in coordinating shipments to major retailers and managing 3PL partners.

You will work closely with carriers, warehouses, and internal teams to ensure timely, accurate, and compliant delivery of products to customers such as Target, Walmart, UNFI, KeHE, Amazon, and other retail networks.

 

Estimated Salary: The salary for this position has not been finalized yet. Please indicate your expected salary based on your experience in the application form, and we will consider it in our discussions.

 

Key Responsibilities

Outbound Logistics &amp; Shipment Coordination

<ul>
	<li>Schedule and confirm pickup and delivery appointments with carriers, 3PLs, and retailer distribution centers.</li>
	<li>Ensure all outbound shipments comply with retailer routing guides and customer requirements.</li>
	<li>Assign carriers based on shipping method, service level, cost, and timeline.</li>
	<li>Prepare and distribute shipping documentation (BOLs, packing lists, pallet labels, ASNs, etc.).</li>
	<li>Validate pallet configurations, TI/HI, seal requirements, labeling, and packaging standards before shipment.</li>
</ul>

3PL &amp; Warehouse Execution

<ul>
	<li>Serve as the daily operational point of contact for all 3PL outbound activities.</li>
	<li>Release orders, provide routing instructions, and ensure accurate pick/pack/stage execution.</li>
	<li>Monitor fulfillment progress and proactively resolve issues such as shorts, mispicks, or delays.</li>
	<li>Verify on-time carrier arrival, pickup confirmations, trailer seals, and complete handoff documentation.</li>
	<li>Support transfer orders, inventory movements, and replenishment between facilities.</li>
</ul>

Carrier Management &amp; Transportation Tracking

<ul>
	<li>Coordinate with parcel, LTL, FTL, and regional carriers for reliable and timely service.</li>
	<li>Track outbound shipments and communicate real-time status updates internally and externally.</li>
	<li>Investigate delivery exceptions (missed pickups, delays, OS&amp;D issues) and work with carriers to resolve.</li>
	<li>Assist with freight claims, chargebacks, and compliance documentation.</li>
</ul>

Documentation, Compliance &amp; Routing Requirements

<ul>
	<li>Maintain updated routing guides for all customers and ensure shipment compliance.</li>
	<li>Support EDI accuracy for logistics files (e.g., 856 ASNs, 810 invoices, shipment updates).</li>
	<li>Keep accurate and organized shipment records, PODs, BOLs, tracking logs, and audit files.</li>
</ul>

Data, Reporting &amp; Process Improvement

<ul>
	<li>Update daily/weekly dashboards, carrier reports, OTIF metrics, and fulfillment KPIs.</li>
	<li>Identify bottlenecks, delays, or risks and escalate or resolve promptly.</li>
	<li>Assist in improving SOPs for routing, order releases, carrier handoffs, and appointment scheduling.</li>
	<li>Support freight cost tracking, rate comparisons, and carrier performance reviews.</li>
</ul>

Logistics Coordinator | Work From Home

LeapFroggr Inc. is a technology company that operates SeriousMD & NowServing. Together, SeriousMD & NowServing is a healthcare platform, whose sole mission is to "improve healthcare through technology."

Our company culture revolves around excellence, family and community, cooperation and sharing.

LeapFroggr Inc.

We are seeking a highly skilled and experienced Senior UX Designer to join our dynamic product team. In this role, you will be instrumental in prototyping, shipping, and iterating the designs for our products. As we expand our product lines, your expertise in designing for web, iOS, and Android platforms will be crucial. You will also collaborate closely with developers, marking up web designs and slicing assets to ensure seamless integration.

While we value your confidence in your skills, we also expect a continuous learning attitude. You should be open to constructive criticism and committed to ongoing improvement in your UX/UI design practices.

Key Responsibilities:

<ul>
	<li>Prototype, ship, and iterate design solutions for web, iOS, and Android platforms.</li>
	<li>Mark up web designs and slice assets for developers.</li>
	<li>Collaborate with cross-functional teams, including product managers and developers, to ensure design feasibility and excellence.</li>
	<li>Conduct user research and apply findings to inform and validate design decisions.</li>
	<li>Create wireframes, sitemaps, and prototypes to effectively communicate design ideas.</li>
	<li>Stay updated with industry trends and best practices to continually enhance our design processes.</li>
	<li>Present design concepts and solutions to stakeholders and incorporate feedback.</li>
</ul>

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Customer Service

Logistics Coordinator | Work From Home

Senior UX Designer