Brilliant Think Center adalah perusahaan FMCG (Fast Moving Consumer Good) dengan brand Wookey Wight & Sohoney JR yang berpusat di kota Palembang, Sumatera Selatan.

Brilliant Think Center

Tanggung Jawab :

<ul>
	<li>Lead Live Commerce Strategy</li>
	<li>Mengembangkan dan mengeksekusi strategi live streaming untuk meningkatkan traffic, engagement, dan sales</li>
	<li>Content &amp; Campaign Management</li>
	<li>Mengelola konsep konten live, campaign digital, serta kalender promosi</li>
	<li>Performance Optimization</li>
	<li>Menganalisa performa live (views, conversion, revenue) dan melakukan improvement berkelanjutan</li>
	<li>Team Leadership</li>
	<li>Memimpin host, content creator, dan tim digital untuk menghasilkan performa optimal</li>
	<li>Platform Management</li>
	<li>Mengelola aktivitas live di berbagai platform (TikTok, Instagram, marketplace, dll)</li>
	<li>Trend &amp; Market Insights</li>
	<li>Mengikuti tren live commerce dan mengadaptasi strategi agar tetap kompetitif</li>
</ul>

Live Streaming Leader

PT Metro Timur Indonusa is a founder-led, founder-serving early-stage investment platform in Southeast Asia. Rooted in local markets, we deploy patient capital, local insight, and operational and brand-building capabilities to accompany startup teams from the seed stage through growth, all the way to IPO and beyond.

PT Metro Timur Indonusa

<ul>
	<li>Menguasaikan bahasa mandarin secara lisan dan tulisan</li>
	<li>Memiliki sertifikasi minimal HSK 5 atau yang setara</li>
	<li>Mampu menerjemahkan dokumen,percakapan,dan pretasi</li>
	<li>Mampu menerjemahkan dokumen legal (kontrak) menjadi nilai tambah</li>
	<li>Berpenampilan menarik dan professional</li>
</ul>

Mandarin Translator

CV. KENCANA PRINT adalah perusahaan yang berdiri pada tahun 2008 yang pusatnya berada di Boyolali, Jawa Tengah dengan memiliki 3 plant perusahaan dan perusahaan ini bergerak dalam bidang manufaktur garment dan usaha printing, pembuatan spanduk, umbul umbul, vertical banner, layar toko baik berbahan dasar  kain  atau  vinyl, dan promosi outdoor. 

CV. KENCANA PRINT memiliki retail fashion dengan brand "KAOSAN" yang sudah tersebar di beberapa wilayah seperti Boyolali, Sragen, Sukoharjo, Malang, Surabaya, Gresik, Jember, Bekasi dan "REZSO" yang berada di Surabaya dimana produk yang dijual merupakan hasil produksi sendiri.

CV. KENCANA PRINT hadir sebagai solusi lengkap untuk semua kebutuhan spanduk, umbul-umbul, digital printing, dan layanan konveksi bagi perusahaan, instansi pemerintahan, komunitas, hingga pelaku UMKM. Dengan pengalaman lebih dari 14 tahun, kami terus berkembang sebagai mitra yang handal, cepat, dan terpercaya dalam menyediakan produk visual branding dan pakaian kerja berkualitas tinggi.

Kami percaya bahwa setiap pesanan adalah representasi identitas dan profesionalitas klien. Karena itu, CV. Kencana Print selalu berfokus pada kualitas terbaik melalui:
- Mesin modern berteknologi tinggi
- SDM ahli dan berpengalaman
- Chemical pewarna premium yang tahan air, anti luntur, dan tahan sinar matahari
- Standar kontrol kualitas ketat di setiap tahap produksi
- Dengan kapasitas produksi 1.000 pcs per hari untuk Spanduk & Umbul-Umbul dan 2.000 pcs per hari untuk Spanduk Digital Printing, kami mampu memenuhi permintaan dalam jumlah besar tanpa mengurangi kualitas hasil akhir.

Tidak hanya unggul dalam produk cetak, CV. Kencana Print juga menyediakan layanan konveksi profesional untuk berbagai kebutuhan:
- Seragam kerja perusahaan (office, lapangan, pabrik)
- Kaos event, kaos promosi, kaos komunitas
- Polo shirt bordir / sablon
- Kemeja organisasi dan instansi pemerintahan
- Jaket, rompi, hoodie, dan apparel custom lainnya
Semua diproduksi dengan material pilihan, jahitan rapi, dan proses pengerjaan yang cepat serta presisi. Layanan konveksi kami mampu menangani pesanan dalam jumlah kecil hingga ribuan pcs dengan kualitas yang konsisten.

CV KENCANA PRINT

- Menetapkan visi, misi, dan arah strategis penerapan 5R (Ringkas, Rapi, Resik, Rawat, Rajin) dan K3 (Keselamatan &amp; Kesehatan Kerja). 
- Menyusun kebijakan dan pedoman umum untuk seluruh unit kerja terkait 5R &amp; K3. 
- Mengawasi pelaksanaan program kerja yang dijalankan oleh organizing committee dan unit-unit terkait. 
- Mengambil keputusan strategis terkait prioritas, alokasi sumber daya, dan tindak lanjut hasil evaluasi. 
- Melakukan evaluasi berkala terhadap efektivitas penerapan 5R &amp; K3 di perusahaan. 
- Menjadi penghubung utama antara manajemen puncak dan pelaksana kegiatan di lapangan.

Health, Safety, and Environment (HSE) Engineer

EF EFEKTA English for Adults

EF - EXCELLENCE IN ENGLISH TRAINING

EF was founded in Sweden in 1965 with just one teacher and a big dream of "breaking down the barriers in language learning both regionally and culturally". Today, EF has become the world's best and largest provider of English language courses by offering language learning and certified courses to people of all ages with study abroad opportunities and cultural exchange programs. EF has been appointed five times as the provider of language training services and official education services for the Olympics (1988 in Seoul, 2008 in Beijing, 2014 in Sochi, 2016 in Rio and 2018 in Pyeongchang).

EF & INDONESIA

With more than 500 schools and offices in 53 countries, EF is the world's largest private educational institution. EF has been in Indonesia since 1986 and to this day we provide intensive training programs for adults and education for children by leveraging the latest technology to provide courses, both in schools and online 24 hours a day.

EF & OLYMPICS

EF consistently supports various sporting events in various parts of the world and makes it a medium to promote global unity, development and equality. We are proud to have been the official provider of language training and education services for five Olympiads.

EF & INTERNATIONAL COMPANIES

EF continues to provide English training services for more than 1,500 international companies worldwide in various industries for a wide variety of employees.

EF Foreign Tutor.

EF has a team of high-quality teaching professionals led by teachers mostly from English-speaking countries with TEFL or other professional certifications. Our teachers are thoroughly selected and rigorously trained so that they are able to apply EF's superior learning methods. Let's get to know our foreign teachers better!

EF EFEKTA English for Adults

Responsibilities:

<ul>
	<li>Provide EF English Course complete information and consultation to potential students</li>
	<li>Work hand-in-hand with another department to provide a positive memorable learning experience</li>
	<li>Establish positive long-term relationships with all EF Customers as well as maintain the students’ database in the respective center</li>
	<li>Ensure good quality business in the respective center</li>
	<li>Creating an accountable sales management database</li>
</ul>

Course Consultant B2C Surabaya

PT Bussan Auto Finance ("BAF") is one of the leading financing company in Indonesia focusing on new Yamaha brand motorcycle, used motorcycle, Sharia financing, Car, Multi-Products(electronics & home appliances), agricultural machinery, Pradana, and Adidana. In running its business, BAF is registered and supervised by Financial Service Authority (OJK) and member of Indonesia Financing Company Association (APPI) and Credit Bureau. With more than 24 years of existence, BAF has served 8.2 million customers and is supported by ± 8.200 employees in 248 locations across Indonesia.

Bussan Auto Finance

Responsibilities: 

<ul>
	<li>Monitoring and recording the entry and exit of IT assets (hardware, software, application systems) and documented them in the database/system.</li>
	<li>Manage the asset life cycle process, from purchasing, installation, maintenance, and asset disposal/disposal.</li>
	<li>Follow up the expiration date and ensure all software/hardware is not expired.</li>
	<li>Perform memo approval processes and monitor the PKS (Work Agreement) for IT assets.</li>
	<li>Communicate with internal and vendors regarding IT assets.</li>
	<li>Prepare weekly and monthly reports related to the asset life cycle process.</li>
</ul>

IT Asset Management Staff

Jobdesc :

<ul>
	<li>Bertanggung jawab untuk memastikan proses pengelolaan dan penjualan unit repeat order/unit tarikan di area berjalan dengan sesuai SOP dan mencapai KPI yang ditentukan</li>
	<li>Melakukan kontrol dan monitoring secara harian, membuat report harian, mingguan dan bulanan</li>
	<li>Melakukan review dengan PIC dikantor jaringan,review dengan atasan dan mampu menganalisa serta memastikan strategi area dapat tereksekusi dengan baik dan benar</li>
</ul>

Asset Selling Sr Officer

Responsibilities:

<ul>
	<li>Handle training event, both for offline and online</li>
	<li>Manage gimmicks for every training session</li>
	<li>Support L&amp;D team in SPPI exam process</li>
	<li>Maintain and monitoring the data submission through Excel</li>
</ul>

Learning & Development Internship

Yanolja Cloud Solution Pvt. Ltd. is a global end-to-end hospitality technology provider specializing in solutions for small and medium-sized accommodation businesses. With more than 500+ Team members and 20+ years of experience, YCS currently has 40,000+ customers in over 170 countries, with 50+ supported languages in our software, and a 24/7 support network to match.  We have a Local team in 15+ countries, including India, Thailand, Indonesia, the Philippines, Sri Lanka, South Africa, Tanzania, Uganda, the USA, Mexico, and counting.


Yanolja Cloud Solution Private Limited

Organisational Overview:

Yanolja Cloud Solution Pvt. Ltd. (YCS); formerly eZee Technosys, is a global end-to-end hospitality technology provider specialising in solutions for small and medium-sized accommodation businesses.

With more than 500+ Team members and 17+ years of experience, YCS currently has 40,000+ customers in over 170 countries, with 50+ supported languages in our software, and a 24/7 support network to match. 

We have a Local team in 15+ countries, including India, Thailand, Indonesia, the Philippines, Sri Lanka, South Africa, Tanzania, Uganda, the USA, and counting.

 

 

﻿Roles &amp; Responsibilities:

Responsible for managing Regional current customers and understand their queries.

Proactively generate local Leads and follow up with HOT &amp; WARM leads to convert into the business.

Continuous business planning for up-sales with existing customers.

Keeping in view of the customer escalations would be able to suggest the changes and amendments required in Product.

Planned travelling throughout the region and suggest better planning for the business operations understanding local requirements.

Develop effective working relationships with customers through regular meetings and identify and obtain further sales and business development opportunities.

Work with and Group marketing to develop marketing campaigns to support Sales Strategy. Generate new business andraise awareness of other company products.

Work with and expand current prospect database within specified business sectors to generate effective leads &amp; exceed sales targets for the business.

Timely &amp; effective report generation and submission to the Line Manager.

 

Key Competencies for the Role:

Sales Expertise: Proven track record with 2+ years of experience, particularly in hospitality tech or SaaS sales, with a passion for driving revenue growth.

Customer Relationship Management: Strong ability to build and maintain relationships with clients, addressing their needs and ensuring long-term satisfaction.

Lead Generation &amp; Conversion: Skilled in identifying qualified leads, cold calling, and converting opportunities into business growth.

Communication Skills: Professional verbal and written communication in English and regional languages, with the ability to engage and persuade prospects effectively.

CRM Proficiency: Familiarity with CRM tools to ensure accurate activity tracking and reporting.

Time Management &amp; Multitasking: Adept at managing multiple priorities, meeting deadlines, and achieving sales targets efficiently.

 

Additional Benefits:

Working with Top Hospitality IT Solution provider through the world.

Competitive Salary + Smart Incentive Plan.

Opportunity to explore other geographical areas and meet bluechip customers.

Sales Manager

memiliki kemampuan public speaking dan presentation skills yang baik

mendalami AI, Web3.0 ataupun fintech seperti crypto, saham, dan insurance

pernah membawakan program training,seminar , atau workshop secara online atau offline

berpenampilan menarik dan professional

mampu berbahasa inggris menjadi nilai tambah

professional speaker trainer finance

We’re looking for an adaptive and goal-driven Telemarketing Manager to join our team. 
You’ll be responsible for recruiting, training, and leading a team of Telemarketing Representatives to meet sales targets while optimizing funnel strategies and ensuring customer satisfaction.

If you thrive in a fast-paced environment, enjoy leading teams, and are passionate about driving results—let’s connect and explore how you can be part of our mission to open the world through education.

Key Responsibilities 
1. Team Leadership &amp; Performance Management

<ul>
	<li>Recruit, coach, and lead the Telemarketing (TMK) team to meet weekly and monthly KPIs.</li>
	<li>Conduct regular check-ins, 1:1s, and performance reviews.</li>
	<li>Monitor team performance, address issues, and implement performance improvement plans when needed.</li>
	<li>Ensure accurate reporting and high-quality results from the team.</li>
</ul>

2. Strategy &amp; Funnel Optimization

<ul>
	<li>Design and implement effective lead generation processes.</li>
	<li>Work with Marketing and Sales to align strategies and ensure a healthy cost of acquisition (COA).</li>
	<li>Analyze funnel metrics and generate actionable insights for leadership.</li>
</ul>

3. Collaboration

<ul>
	<li>Coordinate with Marketing and Sales for smooth lead handovers and follow-up.</li>
	<li>Support campaign initiatives that drive lead quality and conversions.</li>
</ul>

4. Customer Relationship Management

<ul>
	<li>Address customer inquiries and complaints.</li>
	<li>Ensure excellent customer experience and long-term relationship building.</li>
</ul>

Telemarketing Manager

Advance Innovations (AdIns) is Independent Software Vendor that established in 2000. We have comprehensive an end-to-end solution for financial businesses such as customer finance and leasing solution, mobile solution, document solution, IT training and development solution, data warehouse and business intelligent solution and payment channel solution. With all of this solutions we are a market leader in this industry with 60% of market share. AdIns has an excellent track record and 100% success rate in project implementation supported by an excellent combination of highly skilled professionals, in-depth business understanding, and extensive experience in financial industry especially banking and multi-finance company.

Feels Like Home

We do not care about who you are, where do you come from, or the colour of your skin. You are one of us and we are one of you. AdIns is home to young innovative professionals, because we know that modern problem need a modern solution. Having fun while working will make an enjoyable, conducive, and comfortable working place and it is one of the privilege that gave to the employees.

Learning Experience

If you are looking for a job, AdIns is not the right place for you, if you have huge thirst of knowledge, AdIns is the perfect place to keep on learning and developing yourself. Learning is the journey of a lifetime, that's why AdIners aren't just encouraged but also sponsored to take a bunch of certification for free.

Same Frequency

We understand that not everyone can get along with each other and we all have a fear of being judged. You can be yourself without any hesitation because we talk in the same frequency and have the same set of mind on this world. Being bullied and be the bully with no heartache is an everyday thing.

Facility & Reward

Greater power comes with greater responsibility, no pain no gain, yin and yang, everything come in pairs and have to be balance. AdIns will see and acknowledge every skill and potential that you have, so do not be afraid and feel free to do more than what they expect. We really appreciate our loyal and dedicated employees with a further study, certification, vacation trip, etc.

Follow our Social Media
Instagram: @lifeatadins
Youtube: AdIns Official
Tiktok: adins_official
LinkedIn: PT. Adicipta Inovasi Teknologi (AdIns)
Facebook: PT Adicipta Inovasi Teknologi (AdIns)

PT. Adicipta Inovasi Teknologi (AdIns)

<ul>
	<li>Design, developing, and maintaining automated test scripts for web and mobile applications using industry-standard test automation tools and frameworks</li>
	<li>Execute automated test suites for functional, and regression testing</li>
	<li>Collaborate with the team to continuously optimize and improve existing test automation scripts for efficiency and reliability.</li>
	<li>Work closely with senior Test Automation Engineers, Quality Control (Software Tester), software developers, and Product Owners to understand software requirements and ensure comprehensive test coverage</li>
	<li>Actively participate in team meetings, knowledge-sharing sessions, and training programs to enhance skills</li>
	<li>Contribute to the development and improvement of QE/QA processes, methodologies, and best practices</li>
	<li>Review and provide feedback on test plans, test cases, and other QA documentation to ensure accuracy and completeness</li>
	<li>Provide technical assistance to troubleshoot and resolve issues related to automated test scripts and testing environments</li>
	<li>Collaborate with the team to identify and address software defects, performing root cause analysis</li>
	<li>Maintain detailed and organized records of test results, defects, and test coverage</li>
	<li>Assist in preparing test summary reports and documentation for internal and external stakeholders</li>
</ul>

Java

Software Testing

Selenium

Quality Assurance Automation Engineer Katalon

Universal BPR is a community bank founded in 2003 by Kaman Siboro and Stephen Satyahadi - two individuals with more than 30 years of experience in banking sector. The bank is engaged in the provision of loan, saving and deposit to individuals and SMEs. For lending segment, the current ticket size is ranging from 100 million to 10 billion rupiah per customer.

Universal BPR group currently operates 13 branches located in 11 cities of Indonesia.

Universal BPR is registered and regulated by OJK (financial services authority) and is a member of LPS (deposit insurance)

MISSION STATEMENT
To become a bank that focuses on improving the quality of life of the community with integrity, respect and continuous improvement.

MOTTO
Fast, Safe, Caring

Bank Universal BPR

<ul>
	<li>Mencapai target penjualan produk pendanaan (seperti tabungan dan deposito berjangka).</li>
	<li>Menjaga hubungan baik dengan nasabah secara berkelanjutan.</li>
	<li>Meningkatkan pangsa pasar (market share) dan portofolio perusahaan.</li>
	<li>Memberikan layanan prima (service excellence) kepada nasabah.</li>
	<li>Akuisisi nasabah baru untuk memperluas basis konsumen.</li>
</ul>

Funding Officer Jambi Area

Starting an unincorporated business in 1996, Simbadda Group has been distributing high quality consumer electronics throughout Indonesia. The business unit has started to form a corporate business since 2002.

One of our leading brands is SIMBADDA, which is known by the Indonesian people as a pioneer of speakers, cases and power supplies. We are also involved in the distribution of premium gadget accessories and PC components. Simbadda Group will continue to expand its distribution business to grow in the consumer electronics industry in Indonesia.

Simbadda Group always upholds the value of honesty, among others: honesty of quality,  honesty of cooperation in business and trying to establish cooperation with all partners  throughout Indonesia. 

Currently, Simbadda Group is expanding towards digital transformation that is looking for  enthusiastic, passionate, ambitious individuals to be part of us. 


Simbadda Group

<ul>
	<li>Legal Strategy &amp; Compliance: Develop and implement legal strategies that protect company interests and ensure compliance with corporate, labor, and commercial laws.</li>
	<li>Contract Management: Draft, review, and negotiate contracts and agreements with clients, vendors, and partners to ensure favorable terms and minimize risks.</li>
	<li>Corporate Governance: Maintain corporate documents, licenses, and legal records across entities; ensure all operations comply with local and international regulations.</li>
	<li>Risk Management &amp; Advisory: Identify potential legal risks and provide practical business-oriented solutions to management and stakeholders.</li>
	<li>Litigation &amp; Dispute Resolution: Manage external legal counsel, handle disputes, and oversee litigation or arbitration processes as needed.</li>
	<li>Cross-Department Collaboration: Partner with Finance, HR, Procurement, and Business Development to ensure legal compliance in all company initiatives.</li>
	<li>Transformation &amp; Standardization: Establish standardized legal templates, approval processes, and digital document management systems to modernize legal operations.</li>
</ul>

Legal Counsel Manager

PT Marga Nusantara Jaya menjadi distributor resmi PT Konimex sejak 28 September 1985. Sejarah awal terbentuknya PT Marga Nusantara Jaya dimulai pada tanggal 8 Maret 1980, dimana pemerintah mengeluarkan keputusan tentang pemisahan antara badan usaha produksi dengan badan usaha distribusi. Hal tersebut dijawab oleh PT Konimex dengan mendirikan sebuah badan usaha distribusi dengan nama PT Sinar Intermark. 

PT Sinar Intemark bertindak sebagai penyalur utama produk-produk Konimex dengan cakupan seluruh wilayah Indonesia. Senada dengan berkembangnya perusahaan, PT Konimex juga meluaskan bidang usahanya ke bidang industri permen dan makanan dengan nama Nimm’s untuk permen dan Sobisco untuk makanan. 

Seiring berkembangnya wilayah cakupan distribusi, pelanggan, jumlah serta jenis produk, maka Konimex merasa perlu untuk menambah satu lagi perusahaan distribusi. Pada tanggal 28 September 1985, Bapak Djoenaedi Joesoef membeli perusahaan distribusi bernama PT Marga Nusantara Jaya. PT Marga Nusantara Jaya mulai aktif menjalankan usahanya di bawah payung PT Konimex pada tanggal 1 Maret 1986. Pembelian tersebut menjadikan PT Konimex memiliki dua perusahaan distributor yang pembagiannya adalah PT Marga Nusantara Jaya sebagai distributor produk-produk non-farmasi (food and candy) dan PT Sinar Intemark sebagai distributor produk-produk farmasi. 

Tahun 2007 merupakan tahun yang penting bagi Konimex Group, PT Konimex memutuskan untuk melakukan desain-ulang area distribusi dan pembagian jenis produk yang selama ini telah diterapkan terhadap kedua perusahaan distribusinya. PT Sinar Intemark diberi tanggung jawab untuk mendistribusikan seluruh produk, baik food maupun farmasi, di wilayah Indonesia bagian Timur. Sedangkan, PT Marga Nusantara Jaya mendistribusikan semua produk, baik food maupun farmasi, di wilayah Indonesia bagian Barat. 

Tahun 2013, PT Sinar Intemark digantikan perannya oleh PT Marga Nusantara Jaya, dimana PT Sinar Intemark sudah tidak menjadi distributor dari produk PT. Konimex dan seluruh distributor produk dilakukan oleh PT Marga Nusantara Jaya. PT Konimex hingga saat ini memiliki predikat baik di kalangan perusahaan bidang farmasi, makanan, permen dan natural product berskala nasional yang memiliki jaringan 52 cabang di hampir semua kota besar utama di Indonesia dengan dukungan ratusan armada distribusi 

Tahun 2019, seluruh cabang PT Marga Nusantara Jaya telah mendapat sertifikat CDOB, sebagai salah satu syarat resmi untuk bisa menjadi distributor Farmasi. Selain itu, di tahun tersebut, PT Marga Nusantara Jaya menjadi distributor multiprinciple dan mulai mendistribusikan alat kesehatan, selain Farmasi, Natural Product dan Makanan.


Marga Nusantara Jaya

Sales Officer

<ul>
	<li>
	Mencapai target penjualan serta memastikan distribusi produk berjalan optimal
	</li>
	<li>
	Memimpin dan mengarahkan tim sales untuk mencapai target yang telah ditetapkan
	</li>
	<li>
	Mengembangkan area penjualan dengan menambah pelanggan baru dan memperluas jangkauan distribusi
	</li>
	<li>
	Memastikan seluruh proses penjualan berjalan efektif, cepat, dan sesuai standar perusahaan
	</li>
</ul>

 

Branch Administration Officer

<ul>
	<li>
	Memimpin semua kegiatan administrasi di kantor cabang (kelengkapan, ketepatan, dan pembaharuannya)
	</li>
	<li>
	Bertanggung jawab atas kelengkapan, pemeliharaan, efektivitas dan efisiensi penggunaan seluruh prasarana dan sarana yang dibutuhkan untuk menunjang operasional Cabang
	</li>
	<li>
	Menjamin keakuratan pengelolaan persediaan barang dan penyimpanannya, baik secara administratif maupun fisik
	</li>
	<li>
	Menjamin terlaksananya sistem dan prosedur serta peraturan perusahaan yang berlaku dengan baik
	</li>
</ul>

Sales & Branch Administration Officer

Sapta Tunas Teknologi is Your Source for IT Solutions, we focus solely on embracing our client’s hardware, networking, application and technology needs. Helping organizations across all industry to achieve their business goals and objectives by lowering the cost and maximizing the performance of their information technology systems.

PT Sapta Tunas Teknologi

<ul>
	<li>Manage daily operations of Server, Storage, and HCI infrastructure including health checks, monitoring, capacity management, alert handling, and housekeeping.</li>
	<li>Perform L2 troubleshooting for incidents such as host down, datastore issues, storage latency, VM performance degradation, cluster warnings, and hardware faults, ensuring recovery within SLA.</li>
	<li>Handle virtualization and HCI activities including VM provisioning, snapshot management, datastore/storage administration, resource allocation (CPU/RAM), cluster monitoring, and runbook execution.</li>
	<li>Support storage and server operations including volume/LUN provisioning, performance and capacity monitoring, hardware replacement coordination (RMA), firmware updates, and lifecycle management.</li>
	<li>Execute routine changes, basic RCA for recurring incidents, coordinate with cross-functional teams (application, database, network, security), handle basic switching configuration, escalate to L3 when required, and maintain proper documentation.</li>
</ul>

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