Founded in 2015, Mamikos started by introducing a matching platform then our service has evolved to a full-stack property management equipped with property management technology to ensure a seamless experience for both tenants and property owners. Our mission is to make a better standard of kos (property tech) industry for both kos owners & tenants.

We have helped millions of people to find their “home” away from home while pursuing their dreams to study or work. In 2022, we have achieved 7 million monthly active users and >200,000 listed properties in our platform that makes us the no. 1 property tech company in Indonesia.

We imagine ourselves as a door for people to achieve their dreams. We are creating a welcoming and inclusive environment that provides opportunities for everyone to succeed and achieve their dream through hard work and determination. We're dedicated to opening up every possibility for our team members to achieve their dreams.

We are Mamikos, we open the door to every dream.

Join our awesome Mamiteam and visit our website www.mamikos.com/career
And also keep up with our exciting journey:
Instagram: www.instagram.com/@insidemamikos
Medium: www.medium.com/@insidemamikos 

Mamikos

<ul>
	<li>
	Mengelola jadwal, kehadiran, penyelesaian pekerjaan, serta dokumentasi dan data operasional mitra.
	</li>
	<li>
	Menangani kebutuhan dan kendala pelanggan maupun mitra, termasuk konfirmasi layanan, complaint handling, refund, serta koordinasi dengan tim terkait sesuai SOP.
	</li>
	<li>
	Mengelola administrasi pesanan B2B dan partnership, termasuk penjadwalan dan koordinasi antar tim.
	</li>
	<li>
	Memproses pengajuan operasional mitra, termasuk pembaruan status layanan dan pengajuan cuti.
	</li>
	<li>
	Menyiapkan reporting sesuai standar.
	</li>
</ul>

Customer Service Yogyakarta

KPS Alarms started in 1990 with humble roots, Kirk (President) had a big dream to protect and enhance lives while growing KPS Alarms into one Californias largest Fire, Security, and Technology service providers. Adding on to the growth... In 2011, KPS Fire Sprinklers was launched. Since then, our founder and CEO has helped shape our results-driven culture for both companies, leading KPS Alarm to CEPro 100's #5 by volume on the top 100 list of national integrators.  This dream of protecting and enhancing lives continues with our dedicated team of professionals.  Together, they make it happen for thousands of valued customers. 

T

KPS Alarms, Inc

Duties

<ul>
	<li>Answer inbound customer calls professionally and efficiently</li>
	<li>Provide exceptional customer service while maintaining a positive attitude</li>
	<li>De-escalate customer concerns and resolve issues calmly and effectively</li>
	<li>Accurately document customer interactions and account activity</li>
	<li>Manage multiple systems and tasks simultaneously while on active calls</li>
	<li>Communicate clearly with customers regarding services, scheduling, and account information</li>
	<li>Maintain confidentiality and professionalism at all times</li>
	<li>Follow company procedures and customer service standards</li>
	<li>Collaborate with team members and management to improve customer experience</li>
</ul>

Customer Care

•  Identify and assess customers’ needs to achieve satisfaction 
•  Maintain accurate information and records in Medallion, CMS, and various portals. 
•  Handle customer complaints, provide appropriate solutions and alternatives, and reduce customer attrition. 
•  Be familiar with current KPS promotions and equipment pricing to offer upgrades and convert white glove accounts to monitored accounts. 
•  Keep records of customer interactions, process customer accounts and file documents. 
•  Handle technician requests to reduce unnecessary overtime and return trips. 
•  Other duties and responsibilities as assigned by the Manager.

Customer Support Interface 
•  Cultivate strong relationships with internal staff, customers, and builder personnel to enhance collaboration and project success. 
Other Support Services as Needed 
•  Options Coordination for new projects – Work with PC’s on starting to train on Floorplan, STX set up and verifying options in MD Project. 
•  Outbound / inbound phone support as needed 
•  Other various admin duties as needed

Remote Customer Service Representative

Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance, and bigger improvements. We help homeowners know projects to do, when to do them, and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.

Thumbtack Philippines

About the Service Team

We are a close-knit team of process, program management, customer experience, and workforce management professionals committed to delivering world class service through operational excellence and strategic enablement. We work closely with our frontline Service, Business Apps, QA, Enablement, and Analytics teams to identify friction points in customer and pro support journeys and redesign them using AI driven automation and improved processes. Our goal is to create service experiences that are efficient for our operations team and effective for our customers and pros.

About the role

As Sr. Automation &amp; Process Specialist, you will play a key role in Thumbtack’s service experience transformation. You will take ownership of specific business challenges within the service journey and lead process redesign supported by targeted automation and AI applications. Your focus is on achieving outcomes such as faster resolution, more consistent quality, and smarter operations - not just configuring systems.

What you’ll do

<ul>
	<li>Identify and lead 0→1 initiatives that create entirely new processes or fundamentally reinvent existing ones, rather than making incremental improvements.</li>
	<li>Design and execute future-state workflows that combine policy, process, and automation to deliver measurable business impact.</li>
	<li>Own end-to-end delivery of automation initiatives, from discovery and design through implementation, testing, and launch.</li>
	<li>Leverage AI tools and automation platforms (for example, conversational AI, agent assist, and self-service) to enhance service speed, consistency, and scalability.</li>
	<li>Partner with QA, Analytics, Data Science, and frontline teams to gather insights and validate opportunities for major improvement.</li>
	<li>Collaborate with Business Applications to ensure solution designs align with business goals and represent a true step forward in operational effectiveness.</li>
	<li>Track key performance metrics to assess impact, document learnings, and build playbooks that enable continued innovation across teams.</li>
</ul>

Project Management

Program Management

Senior Automation and Process Specialist [Remote WFH]

We are fast growing US based healthcare BPO supporting medical groups, dental groups, diagnostic laboratories, urgent care centers and other ancillary health care providers. Join us now and become one of our leaders as we continue to grow.

Vision:
To improve healthcare delivery by placing the needs of both providers and patients at the forefront and delivering exceptional customer service

Mission:
To provide world class customer service, that drives efficiency and progress within the healthcare system, by working together in a culture of continuous improvement and innovation

Values:
Transparency
Honesty
Accountability
Trust
Responsibility
Efficiency
Adaptability
Innovation
Respect

Vector Outsourcing Solutions Phils., Inc.

Physician Outreach / Sales Development Representative (SDR)

Primary Objective: Build brand/product awareness, identify relevant physician practices, and generate high-quality clinical leads.

<ul>
	<li>Target Prospecting: Use Definitive Healthcare and internal tools to identify and prioritize target physicians by specialty, geography, practice type, and activity.</li>
	<li>High-Volume Outreach: Conduct 70–100 outbound cold calls and follow-up emails daily to introduce our comprehensive line of healthcare kits.</li>
	<li>Demand Generation: Evaluate clinical relevance, determine potential patient demand, and gather valuable market feedback.</li>
	<li>Pipeline Management: Input qualified prospects into the CRM, documenting physician interest, feedback, and commonly utilized pharmacies.</li>
	<li>Collaboration: Map out regional demand patterns and hand off high-value, qualified lead intelligence to the Pharmacy Sales Team to secure distribution.</li>
</ul>

Pharmacy Sales Representative / Account Acquisition Specialist

Primary Objective: Direct business-to-business sales to secure pharmacy shelf placement, initial stocking orders, and recurring reorders.

<ul>
	<li>Account Targeting: Build, segment, and research lists of target independent and retail pharmacies, identifying owners, managers, buyers, and pharmacists-in-charge.</li>
	<li>B2B Presentations: Pitch the complete range of healthcare kits, demonstrating the commercial business opportunity, stocking options, and ordering processes.</li>
	<li>Deal Closure &amp; Stocking: Secure initial stocking orders and negotiate premium retail shelf placement.</li>
	<li>Account Management: Monitor retail inventory movement, anticipate reorder cycles, upsell new products, and foster long-term partnerships.</li>
	<li>High-Volume Outreach: Conduct 65–95 outreach touches (via phone or in-person visits) daily to drive steady conversions.</li>
</ul>

Healthcare Kit Sales Representative | Work From Home

Hire Manila is a recruitment agency with 25 years of combined experience helping businesses find, hire, and onboard the right people fast. We specialize in matching opportunities with quality talent across accounting, design, human resources, information technology, and software engineering. 

Beyond traditional recruitment, we're also experts in remote work solutions and offshore team building. Whether you need end-to-end recruitment services, help assembling a fully remote team, or an Employer of Record (EOR), we've got you covered. At Hire Manila, we believe the right hire can transform a company—and we're committed to finding talent that fits not just your job requirements but your company culture too.

Hire Manila is part of Venture Studio 12 (VS12). Learn more about VS12 and its global companies and brands at vs12.com.


Hire Manila

Are you a digital-savvy communicator who loves helping clients win online? Do you thrive at the intersection of design, technology, and customer success? If you get excited about websites, digital strategy, and making a real impact for real estate professionals across North America — this role was built for you.

About the company

Agent Image is a premier, privately held web design and internet marketing solutions company — the go-to platform for real estate professionals worldwide. Their culture is open, fast-paced, casual, and accountable. They don't just build websites; they build careers and lasting client relationships. 
 
This role is sourced by Hire Manila, a leading recruitment partner connecting driven Filipino talent with global tech and creative companies.

What you'll do:

Own client relationships

<ul>
	<li>Be the primary point of contact — guide clients from onboarding through a seamless website launch.</li>
</ul>

Bridge clients &amp; dev team

<ul>
	<li>Translate client needs into clear briefs and keep projects on scope, on time, and profitable.</li>
</ul>

Drive digital strategy

<ul>
	<li>Proactively advise clients on improving their online presence using industry best practices.</li>
</ul>

Deliver best-in-class service

<ul>
	<li>Continuously add value through top-tier support and help shape "best-in-class" product standards.</li>
</ul>

Project management targets

<ul>
	<li>25+ Active accounts managed per month</li>
	<li>10+ Launches or design completions monthly</li>
	<li>6+ Positive client reviews per month</li>
	<li>≤1 Valid escalation per quarter</li>
	<li>Handle add-on products including logo and map designs alongside core website accounts</li>
	<li>Proactively review websites for issues, errors, and revisions — including proofreading — before clients or QA flag them</li>
	<li>Launch projects with little to no QA tweaks through careful pre-launch checks</li>
	<li>Zero out non-contacts; maintain consistent attendance and hit all monthly performance metrics</li>
	<li>Complete and pass Advanced IDX training after onboarding</li>
	<li>Establish smooth, cross-department communication so all teams meet or exceed client expectations</li>
</ul>

What we're looking for

<ul>
	<li>Background in art and design </li>
	<li>At least 1 year of customer support experience servicing US or North American clients</li>
	<li>Excellent written and spoken English with at least a neutral North American accent</li>
	<li>Experience with internet-based products: web hosting, web design, or similar</li>
	<li>Strong project management skills — juggle multiple tasks, hit strict deadlines</li>
	<li>Highly adaptable, goal-driven, detail-oriented, and a genuine team player</li>
</ul>

Nice to have

<ul>
	<li>Salesforce</li>
	<li>WordPress</li>
	<li>Digital marketing</li>
	<li>Real estate knowledge</li>
</ul>

Schedule: Mon–Fri, 9 AM–6 PM PST (night shift PH time)

Creative Thinking

Organizing and Planning

Relationship Management

Attention to Detail

Customer Service

Critical Thinking

Communication Skills

Digital Strategist | Remote

LeapFroggr Inc. is a technology company that operates SeriousMD & NowServing. Together, SeriousMD & NowServing is a healthcare platform, whose sole mission is to "improve healthcare through technology."

Our company culture revolves around excellence, family and community, cooperation and sharing.

LeapFroggr Inc.

The job responsibilities include everything related to customer service and happiness.

<ul>
	<li>Provide superior customer service by understanding customers' needs.</li>
	<li>Answer queries and provide complete and accurate information to help users perform tasks.</li>
	<li>Meeting with clients face to face to do product demos.</li>
	<li>Handling of online product demos to demonstrate the app and holding webinars.</li>
	<li>Updating of internal help articles and documentation.</li>
	<li>Perform other administrative tasks that may be assigned by management.</li>
</ul>

Why Join Us?

<ul>
	<li>Experience on-the-job skill development and mentoring program.</li>
	<li>Grow and challenge yourself to join our leadership development program.</li>
	<li>Work in a Company that values an entrepreneurial mindset on the job.</li>
	<li>Feel secure in our above industry compensation package.</li>
	<li>Join an organization that has a high retention rate, where people love where they work.</li>
</ul>

Customer Success Officer

The Website Project Manager is primarily responsible for ensuring that clients who have purchased Agent Image X, Agent Pro, Property Pro, Semi-Custom, and Access websites receive best-in-class websites and customer service.

They also:

<ul>
	<li>Assist our clients through the website production process until their website is launched.</li>
	<li>Act as the bridge between our clients and the development team.</li>
	<li>Ensure the project remains within scope.</li>
	<li>Report the progress of projects to clients on a regular basis.</li>
	<li>Try to keep the project timeline within the approved schedule.</li>
	<li>Proactively make suggestions to clients on how to improve their online presence through industry best practices.</li>
</ul>

Responsibilities include:

<ul>
	<li>Manage the website projects in production.</li>
	<li>Must maintain excellent customer relationship.</li>
	<li>Assist in tracking web project issues and drive their resolution.</li>
	<li>Create project status reports and deliver status updates to clients and manager.</li>
	<li>Determine what our clients’ goals are and provide expert advice on how clients can achieve these goals.</li>
	<li>Is responsible in ensuring that our clients are provided the services that they need in order to achieve their business goals.</li>
	<li>Provide support on internal and client projects.</li>
	<li>Coordinate with our Los Angeles office by phone &amp; email.</li>
	<li>Anticipate errors in the projects prior to clients calling customer support or sales.</li>
	<li>Successful launch of projects with little to no tweaks from Quality Assurance.</li>
	<li>Be Proactive in reviewing the websites for possible issues and revisions.</li>
	<li>Establish smooth communication between clients and our development team, enabling different departments to work effectively and meet/surpass clients' expectations.</li>
	<li>Should not have more than 1 Valid escalation or escalation that lead to cancellation for the last trimester.</li>
	<li>Is able to zero out non-contacts every end of the week.</li>
	<li>Undergo and pass Advanced IDX training.</li>
</ul>

Website Project Manager | Client Facing | Remote

Gingersnaps | Where Creativity, Craftsmanship, & Passion Come Together

At Gingersnaps, we believe in the magic of everyday dress-up—where fashion becomes a form of play, self-expression, and discovery. Inspired by childhood wonder, we create timeless yet contemporary children’s wear that blends nostalgia with modern style. From everyday essentials to elegant occasion wear, our designs encourage confidence, creativity, and joy in every child’s journey.

As we grow globally, expanding across Asia, Europe, and the US, we remain deeply committed to quality, sustainability, and craftsmanship. We take pride in designing high-quality, thoughtfully crafted pieces that stand the test of time.

Gingersnaps is more than a brand—it’s a community of passionate designers, innovators, and storytellers shaping the future of children’s wear. If you’re looking for a workplace that values creativity, collaboration, and purpose, we’d love to have you on board.

Join us as we bring beautiful, high-quality fashion to the next generation!



GINGERSNAPS Philippines

The Store Supervisor is responsible for overseeing the daily operations of the store to ensure the achievement of sales targets, efficient personnel management, proper inventory and cash control, excellent customer service, and compliance with company policies and procedures. The role involves leading the store team, maintaining operational excellence, and ensuring a positive shopping experience for customers.

Location: SM Sta. Rosa – Just G Boutique

Key Responsibilities

1. Sales Management and Business Performance

<ul>
	<li>Achieve monthly sales targets and store quotas for assigned brands.</li>
	<li>Collaborate with the Area Sales Supervisor/Manager in developing and implementing sales strategies and promotional activities.</li>
	<li>Analyze sales performance and identify opportunities to improve revenue and profitability.</li>
	<li>Address and resolve issues affecting store sales and overall business performance.</li>
	<li>Coordinate with the Merchandise Planning and Control Department regarding merchandise requests, stock movement, and inventory requirements.</li>
	<li>Prepare and submit required sales reports, including:</li>
	<li>Weekly Sales Report</li>
	<li>Month-End Summary Report</li>
	<li>Categorical Sales Report</li>
	<li>Monthly Work Schedule</li>
	<li>Ensure the delivery of excellent customer service and effectively handle customer concerns, complaints, and inquiries.</li>
</ul>

2. Personnel Management

<ul>
	<li>Supervise, motivate, and evaluate the performance of store personnel, including Customer Assistants (CA) and Customer Sales Associates (CSA).</li>
	<li>Prepare, monitor, and manage employee work schedules, including opening and closing shifts, day-offs, holidays, sale events, and schedule adjustments.</li>
	<li>Conduct store-level training and retraining programs to enhance employee skills and performance.</li>
	<li>Communicate company policies, operational updates, and instructions to staff through regular meetings and briefings.</li>
	<li>Ensure compliance with company rules, policies, and procedures.</li>
	<li>Address employee concerns, resolve workplace issues, and recommend disciplinary actions when necessary.</li>
</ul>

3. Inventory, Cash, and Asset Management

<ul>
	<li>Implement and enforce inventory control systems and audit procedures.</li>
	<li>Monitor stock levels and report overstock and understock situations to maintain optimal inventory levels.</li>
	<li>Minimize merchandise damages and prepare monthly Merchandise Damage Reports.</li>
	<li>Oversee cashier operations and monitor cash handling procedures.</li>
	<li>Report cash shortages, overages, and deviations from established cashiering policies and procedures.</li>
	<li>Ensure proper utilization, maintenance, and safeguarding of store assets, supplies, and equipment.</li>
	<li>Promote cost-effective management of store resources.</li>
</ul>

4. Store Image and Visual Merchandising

<ul>
	<li>Ensure consistent implementation of company visual merchandising standards and store image guidelines.</li>
	<li>Identify and report visual merchandising concerns and recommend improvements.</li>
	<li>Participate in the planning and execution of sales promotions and marketing campaigns.</li>
	<li>Maintain cleanliness, organization, and overall housekeeping standards within the store.</li>
</ul>

5. Administrative and Operational Support

<ul>
	<li>Coordinate with mall administration, leasing officers, suppliers, contractors, banks, and other external stakeholders regarding operational requirements and concerns.</li>
	<li>Facilitate compliance with operational, safety, and regulatory requirements.</li>
	<li>Perform administrative and operational tasks as assigned by the Area Sales Supervisor/Manager.</li>
	<li>Support company initiatives and special projects as required.</li>
	<li> </li>
</ul>

Store Supervisor

About Talentfied

With the rising demand for internship opportunities, TALENTFIED specializes in offering diverse positions, from developers to finance to client support. Our unique focus is on connecting foreign companies with skilled Filipino undergraduate students, fresh graduates, and experienced professionals, providing training opportunities aligned with their academic curricula. We curate a dynamic pool of Filipino talent in our recruitment database

Filpass Tamperproof Tech Inc. (Talentfied)

We are looking for a motivated Client Support Trainee to assist our customers with technical questions and help them make the most of our products and services. This role is perfect for individuals who are problem-solvers, great communicators, and eager to learn, while gaining hands-on experience in customer support workflows and AI-enabled tools. 

As a Client Support Trainee, you will work closely with our Support, Product, Sales, and Marketing teams to ensure customers receive timely and effective assistance. You will also learn to leverage AI-powered tools to streamline workflows, improve response quality, and enhance customer satisfaction.

 

Key Responsibilities:

<ul>
	<li>Respond to customer queries promptly and accurately via phone, email, or chat. </li>
	<li>Identify customer needs and guide them through product features and functionalities. </li>
	<li>Analyze and report product malfunctions by testing scenarios or impersonating users. </li>
	<li>Update internal databases with information about technical issues and customer interactions. </li>
	<li>Monitor customer feedback and complaints on social media, and provide timely assistance. </li>
	<li>Share feature requests, workarounds, and insights with team members. </li>
	<li>Inform customers about new features and updates. </li>
	<li>Follow up to ensure customer issues are fully resolved. </li>
	<li>Gather customer feedback and communicate insights to the Product, Sales, and Marketing teams. </li>
	<li>Submit timely reports to management summarizing work completed and key learnings. </li>
	<li>Leverage AI tools (such as ChatGPT, Zendesk AI, or similar) to: </li>
	<li>Generate draft responses to customer queries </li>
	<li>Identify patterns in recurring issues </li>
	<li>Improve knowledge base documentation </li>
	<li>Assist in training and onboarding </li>
</ul>

Client Support Trainee

Key duties involve all aspects of ensuring customer satisfaction and service excellence:

<ul>
	<li>Delivering outstanding customer support by understanding and addressing customer needs.</li>
	<li>Responding to inquiries with comprehensive and precise information to assist users.</li>
	<li>Conducting in-person and online product demonstrations, as well as hosting webinars.</li>
	<li>Maintaining and updating help documentation and other internal resources.</li>
	<li>Executing various administrative tasks as directed by management.</li>
</ul>

Why Consider Joining Our Team?

<ul>
	<li>Benefit from hands-on experience and mentoring in your role.</li>
	<li>Seize opportunities for personal growth and leadership development.</li>
	<li>Thrive in an environment that encourages entrepreneurial thinking.</li>
	<li>Enjoy competitive compensation and a workplace with high employee satisfaction and retention.</li>
</ul>

Customer Experience Specialist

We are seeking a passionate and experienced Community Manager to join our team. This role is pivotal in building and nurturing communities centered around specific chronic diseases such as diabetes, asthma, etc. The ideal candidate will have a deep understanding of patient needs, the ability to create engaging content, and the strategic foresight to grow the community through partnerships and influencer outreach.

Responsibilities:

1. Build and manage online and offline communities of patients suffering from specific chronic diseases. 
2. Develop and implement community-building strategies that enhance engagement, knowledge sharing, and mutual support among community members. 
3. Craft compelling and relevant content for the community to stimulate conversation and engagement within the communities. 
4. Identify, reach out to, and build relationships with potential partners and influencers who can help grow the community. 
5. Monitor, track, and report on feedback and online reviews, leveraging this information to improve community experiences. 
6. Organize and participate in events to build community and boost the community's brand visibility. 
7. Coordinate with the marketing team to ensure brand consistency and to leverage marketing initiatives for community growth. 
8. Stay updated with digital technology trends to ensure the community remains a user-friendly environment and to leverage new tools for community growth.

 

Qualifications:

1. Proven experience as a community manager or similar role. 
2. Experience in building and growing online communities, preferably in the healthcare sector. 
3. Excellent verbal and written communication skills. 
4. Ability to identify and track relevant community metrics. 
5. Knowledge of online marketing and marketing channels. 
6. Attention to detail, critical-thinker, and problem-solving skills. 
7. Ability to work with diverse groups and build strong relationships. 
8. Familiarity with chronic diseases and patient needs is a plus.

We are looking for a Community Manager who is passionate about making a difference in the lives of patients. If you are a team player, enthusiastic, and a self-starter with a passion for community building, we would like to meet you.

Community Manager

The job responsibilities include everything related to customer service and happiness.

<ul>
	<li>Provide superior customer service by understanding customers' needs.</li>
	<li>Answer queries and provide complete and accurate information to help users perform tasks.</li>
	<li>Meeting with clients face to face to do product demos.</li>
	<li>Handling of online product demos to demonstrate the app and holding webinars.</li>
	<li>Updating of internal help articles and documentation.</li>
	<li>Perform other administrative tasks that may be assigned by management.</li>
</ul>

Why Join Us?

<ul>
	<li>Experience on-the-job skill development and mentoring program.</li>
	<li>Learn from our in-house and external trainings.</li>
	<li>Grow and challenge yourself to join our leadership development program.</li>
	<li>Work in a Company that values an entrepreneurial mindset on the job.</li>
	<li>Feel secure in our above industry compensation package.</li>
	<li>Join an organization that has a high retention rate, where people love where they work.</li>
</ul>

At Pattern Brands, we live to curate products that turn everyday routines into joyful rituals. 

Pattern is a family of home brands with a shared mission to enjoy daily life. Since its launch in 2019, Pattern has developed and brought to market two thoughtfully made, design-forward, home-centric brands: Open Spaces and Equal Parts, and it has acquired GIR, Letterfolk, Poketo, YIELD, Onsen, and Miracle. 

The team behind Pattern Brands formerly founded Gin Lane, a brand agency that built dozens of direct-to-consumer brands and digital experiences across industries for over a decade.

Pattern Brands LLC

About the Role

At Pattern Brands, we live to curate products that turn everyday routines into joyful rituals. We’re a fast-growing portfolio of home brands, and we’re looking for a detail-oriented Team Lead to manage our relationship with our outsourced Customer Experience (CX) agency and designated team of agents.

In this role, you will help shape customers’ overall experience with our brand. The ideal candidate stays calm under pressure, takes ownership of issues, and is committed to delivering excellent service. This role serves as a key cross-functional partner, ensuring that customer insights drive meaningful improvements across technology, marketing, product, and design.

The CX Team Lead reports to the VP of Operations. This is a fully remote role for up to 40 hours per week, Monday through Friday, to be completed during EST hours.

 
Key Responsibilities

BPO &amp; Team Management: Oversee day-to-day BPO operations, including agent scheduling, performance audits, hiring, training, daily agent support, and team morale.

Strategy &amp; Operations: Own the CX roadmap, SOP updates, and handle escalated issue management (PayPal disputes, chargebacks, and review platforms).

Performance &amp; Reporting: Build and track CX KPIs (FRT, resolution time, CSAT, QA, CES) to deliver actionable performance insights to leadership.

Insights &amp; Cross-Functional Feedback: Identify customer pain points and trends in real time, sharing feedback across product, marketing, design, and tech teams to improve processes and the customer experience.

Ad-Hoc Projects: Support additional CX initiatives as requested by leadership.

Performance Management and Coaching

Time Management

Problem Solving

Customer Service (CX) Internal Team Lead

Company Description

Agent Image is a premier, privately held Web Design and Internet Marketing solutions company focusing on products and services for real estate professionals throughout the world.

Agent Image’s organizational culture is considered one of its keys to success and can be described as open, fast paced, casual and accountable (we expect all team members to perform at a high level).

 
Job Description: 
 
Agent Image’s VIP Web Consultant is responsible for providing support to any Agent Image VIP clients and/or potential VIP clients through various channels such as phone call, email and/or slack. A VIP Web Consultant is also responsible for handling VIP clients that purchase AgentPro, Semi-Custom, ImagineStudio and True Custom website products.

 
A VIP Web Consultant should be able to handle customer inquiries and requests in a timely manner, identify the problems and offer solutions and recommendations that will improve clients’ websites. Additionally, a VIP Web Consultant must possess great interpersonal communication skills to better convey client requests to Agent Image’s production team. 
 
 
Job Responsibilities:

<ul>
	<li>Assist our clients through the website production process until their website is launched.</li>
	<li>Act as the bridge between our clients and the production team.</li>
	<li>Ensure the project remains within scope.</li>
	<li>Report the progress of projects to clients on a regular basis.</li>
	<li>Try to keep the project timeline within the approved schedule.</li>
	<li>Proactively make suggestions to clients on how to improve their online presence through industry best practices.</li>
	<li>Must maintain excellent customer relationships.</li>
	<li>Assist in tracking web project issues and drive their resolution.</li>
	<li>Create project status reports and deliver status updates to clients and managers.</li>
	<li>Coordinate with our Los Angeles office by phone &amp; email.</li>
	<li>Anticipate errors in the projects prior to clients calling customer support or sales.</li>
	<li>Successful launch of projects with little to no tweaks from Quality Assurance.</li>
	<li>Be proactive in reviewing the websites for possible issues and revisions.</li>
	<li>Constantly answer phone calls to support Agent Image VIP clients and provide quality customer service and web consultations.</li>
	<li>Properly document customer’s request and issue related to any company product and services through different channels such as phone call, email and chat.</li>
	<li>Can identify issues, needs and requirements of customers and record it via case on company’s internal management system and handle it in a timely manner.</li>
	<li>Ability to utilize any internal and external resources to provide resolution and/or suggestions to enhance a client's website.</li>
	<li>Setting client’s expectations for turnaround time of services provided.</li>
	<li>Report or escalate issues to the production team and efficiently follow up on tasks to meet deadlines ensuring completion of due dates and cases.</li>
	<li>Establishes and maintains rapport with existing and potential clients to effectively promote product solutions based on client needs and budget.</li>
	<li>Must be well-organized, self-directed and able to multitask, understanding the importance of detailed professional-quality work.</li>
	<li>Meet the team metrics set by the Management</li>
	<li>Can adapt to sudden changes implemented by management.</li>
	<li>Share any information on how to handle unfamiliar or difficult customer concerns for the team’s efficient performance.</li>
	<li>Customer service driven.</li>
	<li>Understands and follows company processes and policies.</li>
</ul>

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