Achieve Integrative Health is the largest acupuncture clinic in Austin, TX. For 15 years we have helped thousands of people reduce their pain, increase their energy & vitality, get back on the dance floor, have babies, and make their Life Great Again. We were able to achieve these phenomenal results by integrating Acupuncture with modern technology and therapies.
Founded and led by CEO, Jimmy Yen, author, international speaker, mentor to acupuncturists all over the world, as well as physician, physician assistants, and nurse practitioners, social media influencer, teacher and innovator of Quick Relief Acupuncture Technique and Functional Pulse Diagnosis.
Achieve Integrative Health takes a cutting-edge and disruptive approach to healthcare to give our patients the best results in the shortest amount of time with five star service.


Achieve Wealth Technologies

Application Process:

<ol>
	<li>Email us your resume in Pdf format only. Include all of the jobs you've worked at and the month + year. Do not leave anything off. There should be no gaps in your resume with no explanations. Include your compensation for all jobs. (not hourly, only total compensation)</li>
	<li>Email us a 60-second video of yourself answering the following question:</li>
	<li>What are the 3 most important things that the company you work for must do to show you that they care about you? For example, if they don’t give me these 3 things then that means they don’t care about me. The video Cannot exceed 60 seconds, or you will automatically be disqualified.</li>
	<li>Important: Private message us in Kalibrr to request our Email for you to submit the above requirements. Failure to follow the above instructions will result in automatic disqualifications</li>
</ol>

About Our Company:

Achieve Integrative Health is the #1 rated Acupuncture &amp; Wellness Clinic in the United States with over 750 five star google reviews. Our Mission is to help people restore their body’s God given ability to heal itself so that they can do what they love.

Why Join Us?

 

<ul>
	<li>You’ll Achieve your Goals = our team provides all of the resources (information, training, opportunities) you’ll need to achieve all of your Professional, Financial and Personal Goals, as long as you are willing to put in the work and deliver results.</li>
</ul>

 

<ul>
	<li>Peace and Joy Team = we have a phenomenal culture of care for our patients and our team members. We are very strict with our rules, policies and core values in order to protect our culture of peace and joy. We make sure team members who are not aligned with our core values exit our team so that they do not disrupt our peace and joy. Imagine being on a team where you don’t have to deal with people who talk behind your back and end up back stabbing you.</li>
	<li>Be Highly Rewarded as a Side Benefit = imagine being able to do your Passion everyday and make a phenomenal living as a side benefit. The average "experienced" VAs in the Philippines/Indonesia make $5-$7 USD/hr, our entry-level VAs start off making $5/hr.</li>
</ul>

Benefits

<ul>
	<li>Competitive Total Compensation = $5-$12 USD/hr for graveyard shift only.</li>
	<li>Unlimited Opportunities for Growth = as long as you can generate more results for the company we will never limit your ability to grow within our company. Every team member can also become a partner of the business if they desire.</li>
	<li>Other Benefits for qualified team members = paid-time off, premium medical insurance, Employee Savings Matching Program</li>
	<li>Work from Home = no more 2-4 hour commutes to work</li>
	<li>Wellness Initiatives = benefit from complimentary virtual health services from our medical providers, ensuring your well-being and your family’s well-being is always a priority.</li>
</ul>

Job Responsibilities

<ul>
	<li>Call, email, and use various communication forms to identify the validity and potential of the lead</li>
	<li>Receive all inbound calls to answer questions and convert leads into new patients</li>
	<li>Work with patients to ensure they are satisfied with the services provided</li>
	<li>Encourage happy patients to send us their success stories</li>
	<li>Share patient success stories during daily company meeting</li>
	<li>Implement our Care system to follow-up with our patients to provide 5 star service</li>
	<li>Check-in and checkout patients</li>
	<li>Verify Insurance Benefits</li>
	<li>Other additional tasks may be added based on your strengths…</li>
</ul>

Healthcare Virtual Assistant HVA

Kreatifitas Sinergisme Teknoindo (KST) is a software company specialized in IT services and software product development. Among the key domains are retail, inventory-management, administration & back-office processing, manufacturing, e-commerce, and others. 

Our headquarter is in Jakarta, with team members working from several cities in Indonesia. We work primarily with small and midsize businesses, with clients from across Asia and Australia. 

 
Vision:

Our vision is to be a leading global IT company, trusted by its customers for consistently delivering quality software and service excellence; whilst at the same time also become a tech hub that educating and caring for its employees wellbeing, and collaborating with them for innovation and continuous improvement.  
 
 
Culture: 

We put both clients and employees at the centre of what we do. At KST, we encourage a proactive and open communication working culture.  

Below are KST core values and competencies, a list of specific attributes and behaviours we care about the most. The more these values sound like you, and describe the people you want to work with, the more likely you will thrive at KST: 

&starf; Willing to Learn: You learn rapidly and eagerly 

&starf; Observant – You listen well and seek to understand before reacting 

&starf; Respect - You adapt your style, and collaborate effectively with people of diverse background and cultures 

&starf; Knowledgeable – You are good at using data, take smart risks and think strategically 

&starf; Excellent – You are reliable, demonstrate strong performance and thirst for excellence 

&starf; Teamwork – You contribute, nurture, and make time to help colleagues 

&starf; Humble – You are quietly confident and openly humble 

&starf; Integrity – You are known for authenticity, transparency, and admit mistakes freely 

&starf; Creative – You are curious, open minded in search of new ideas and suggest better approaches 

&starf; Service – You seek what is best for KST, rather than what is best for yourself or your group 

Job Description:

<ul>
	<li>Handle pre-sales and after-sales inquiries via call and email</li>
	<li>Manage customer inquiries, consultation request, order tracking, and complaints</li>
	<li>Ensure service quality meets SLA/KPI targets</li>
	<li>Communicate clearly and professionally in every interaction</li>
</ul>

Customer Service

Kalibrr Remote is Kalibrr Technology Ventures Inc tech-based service that provides Small and Medium Enterprise businesses based outside the Philippines with access to the best offshore Filipino talent at the quickest possible time.

Backed by almost 10 years of matching the right talents with the right companies, Kalibrr provides both jobseeker and recruiter with the security, tools and expertise to be successful through a Remote work engagement.   

As a country, we have solidified our image as the “BPO capital of the world,” Now, Kalibrr Remote will make the Philippines the “Remote Workforce Capital of the World.”

Kalibrr Remote

We are looking for a Customer Success Associate to focus on our CollaborateMD product. CollaborateMD delivers a cloud-based practice management and medical billing software that avoids complicated workflows in the front office and simplifies the billing process for the back office. Detailed analytics offer you visual insights to key information that keeps your practice running at a high level of efficiency. Now you can get back to what matters most, patient care.

EverHealth - CollaborateMD

EverCommerce [Nasdaq: EVCM] is a leading service commerce platform, providing vertically tailored, integrated SaaS solutions that help more than 600,000 global service-based businesses accelerate growth, streamline operations, and increase retention. Our modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals. Specializing in Home &amp; Field Services, Health Services, and Fitness &amp; Wellness industries, EverCommerce solutions include end-to-end business management software, embedded payment acceptance, marketing technology, and customer engagement applications. We are building an extraordinary company and looking for talented, energetic, and motivated people to join our team. 

We are looking for a Customer Support I, to focus on our CollaborateMD. CollaborateMD is part of the EverHealth vertical of EverCommerce. Our mission is to build a technology platform that enables medical practices of all sizes to make care more informed, more personalized, more interactive, and more adaptable. Our platform has been used by thousands of physicians who in turn have provided care to millions of patients. Our products can be completely tailored to any medical practice—small, large, or specialty—and are open to third-party innovation via a robust API. Our people and the enthusiasm for healthcare is contagious. We’re one of the most tech-forward healthcare players in the EHR industry and our philosophy “more time with patients, less time doing paperwork” drives constant innovation throughout the company.

Responsibilities

<ul>
	<li>Provide software support for our clients by answering and responding professionally to urgent inbound tickets, chats, and calls, tracking them at various stages of completion</li>
	<li>Work to identify the root cause of the clients’ problems, providing answers and solutions in a way that is easily understood, guiding promptly through the resolution while also delighting the customer</li>
	<li>Be a support representative and consultant for various subjects related to the CollaborateMD platform, both the web and mobile application, iOS features, and Partner information.</li>
	<li>Proactively identify clients experiencing repeated issues or requests that are not resolved to the clients’ satisfaction while identifying possible opportunities for escalation</li>
	<li>Utilize internal tracking tools to manage issues between customers, sales, support, and engineering</li>
	<li>Work cross-departmentally with multiple teams to find, analyze, and resolve client issues.</li>
	<li>Represent the voice of the customer by gathering and sharing customer feedback about our products and service </li>
	<li>Provide recommendations to your leadership team about how to improve customer experience</li>
	<li>Work closely with the account management team to maintain a continuous knowledge of accounts.</li>
	<li>Navigate through applications and company tools to research and resolve customer inquiries</li>
	<li>Provide excellent customer care and focus; focusing on assessing the customers’ needs and provide the correct answer, path, troubleshooting, or method for an outstanding customer experience</li>
	<li>Actively participate in developing the company knowledge base as well as improving team and customer resources by recognizing patterns of technical issues trends through customers’ outreach and recommendations for self-service articles </li>
	<li>Strive to meet and go above personal and team targets and goals</li>
</ul>

Business Correspondence

Problem Sensitivity

Chat Support

Time Management

Technical Skills

Communication Skills

Customer Support I

Hire Manila is a recruitment agency with 25 years of combined experience helping businesses find, hire, and onboard the right people fast. We specialize in matching opportunities with quality talent across accounting, design, human resources, information technology, and software engineering. 

Beyond traditional recruitment, we're also experts in remote work solutions and offshore team building. Whether you need end-to-end recruitment services, help assembling a fully remote team, or an Employer of Record (EOR), we've got you covered. At Hire Manila, we believe the right hire can transform a company—and we're committed to finding talent that fits not just your job requirements but your company culture too.

Hire Manila is part of Venture Studio 12 (VS12). Learn more about VS12 and its global companies and brands at vs12.com.


Hire Manila

The Digital Strategist is primarily responsible for ensuring that clients who have purchased Agent Image X, Agent Pro, Property Pro, Semi-Custom, and Access websites receive best-in-class websites and customer service.

They also:

<ul>
	<li>Assist our clients through the website production process until their website is launched.</li>
	<li>Act as the bridge between our clients and the development team.</li>
	<li>Ensure the project remains within scope.</li>
	<li>Report the progress of projects to clients on a regular basis.</li>
	<li>Try to keep the project timeline within the approved schedule.</li>
	<li>Proactively make suggestions to clients on how to improve their online presence through industry best practices.</li>
</ul>

Responsibilities include:

<ul>
	<li>Manage the website projects in production.</li>
	<li>Must maintain excellent customer relationship.</li>
	<li>Assist in tracking web project issues and drive their resolution.</li>
	<li>Create project status reports and deliver status updates to clients and manager.</li>
	<li>Determine what our clients’ goals are and provide expert advice on how clients can achieve these goals.</li>
	<li>Is responsible in ensuring that our clients are provided the services that they need in order to achieve their business goals.</li>
	<li>Provide support on internal and client projects.</li>
	<li>Coordinate with our Los Angeles office by phone &amp; email.</li>
	<li>Anticipate errors in the projects prior to clients calling customer support or sales.</li>
	<li>Successful launch of projects with little to no tweaks from Quality Assurance.</li>
	<li>Be Proactive in reviewing the websites for possible issues and revisions.</li>
	<li>Establish smooth communication between clients and our development team, enabling different departments to work effectively and meet/surpass clients' expectations.</li>
	<li>Should not have more than 1 Valid escalation or escalation that lead to cancellation for the last trimester.</li>
	<li>Is able to zero out non-contacts every end of the week.</li>
	<li>Undergo and pass Advanced IDX training.</li>
</ul>

Creative Thinking

Organizing and Planning

Relationship Management

Attention to Detail

Critical Thinking

Digital Strategist | Remote

About Ylopo

Ylopo, LLC is a rapidly growing marketing and technology company providing internet marketing services and proprietary lead generation and engagement software to successful real estate agents across the country. We are seeking an outgoing, tech savvy individual to join our growing team.

Why work for Ylopo?

At Ylopo we offer team members:

A full time, permanent work from home set up

A commitment to personal development
guidance and support at a high level through interfacing with our Executive Team to prioritize goals as a company,

Excellent leadership and mentoring for our entry-level to senior staff, and recognition of outstanding efforts,

Team building events, team lunches/ happy hours, and other company wide events

A supportive, caring environment dedicated to continuous learning and growth.
With over a decade of experience in the real estate industry Howard is now back alongside Juefeng Ge, former head of digital marketing for TigerLead and now co-founder and Chief Marketing Officer of Ylopo, to leverage the latest and most effective technological advancements in the field to help Ylopo’s clients generate more business and better promote their team, brand, and listings.

Ylopo LLC

Ylopo is looking for a Tier 1 Product Support Representative to join our Manila team to work alongside our US operations group.

Goal: The primary goals of a product support specialist are to master the product and services of the company, to provide technical assistance by addressing inquiries and resolving complaints, to provide a higher level of customer support and to ensure customer satisfaction.

The primary responsibility of this role is to provide client support, troubleshooting help and guidance/training to clients and address questions and concerns on the use of our tools and systems. The Product Support Specialist will communicate with clients via phone, email and chat.

 

Responsibilities:

<ul>
	<li class="text-justify">Identify, investigate, and resolve client problems and handle technical support cases through phone, chat and email submissions.</li>
	<li>Respond (via phone/email/chat) to all clients in a timely manner to provide a high level of customer support.</li>
	<li>Maintain client confidence by keeping their information confidential.</li>
	<li>Field support calls, chat, email, and/or other communication from clients with inquiries about our systems and products.</li>
	<li>Consult with users to determine steps and procedures taken to identify and resolve the problem.</li>
	<li>Apply knowledge of computer software, hardware, and procedures to solve problems.</li>
	<li>Collaborate with other teams/departments (Client Success, Billing, Implementations, Branded Sites, Marketing, Tech Teams) to research and resolve problems.</li>
	<li>Maintain knowledge of technology innovations and trends.</li>
	<li>Performs other related duties as assigned.</li>
	<li>Develop great client relationships to keep clients excited about joining Ylopo</li>
	<li>Speak confidently and professionally with clients.</li>
	<li>Serve as subject matter expert for the Ylopo process.</li>
	<li>Learn the ins and outs of Ylopo products.</li>
</ul>

Tier1 Product Support Specialist

What is AI Voice? 

AI Voice is an exciting AI product that calls leads for Ylopo clients!

The AI Voice Support Specialist plays a crucial role in managing AI Voice submissions, interacting with clients to gather information, configuring AI Voice setups, and providing live product support. 

The responsibilities include both administrative tasks, such as updating trackers and Salesforce tags, and technical duties, like implementing AI Voice and configuring Strypes and CRM settings for clients. 

Effective communication skills, including Zoom, calls, texts, and email, are essential for client interaction. 

The AI Voice Support Specialist acts as a subject matter expert, guiding clients through the AI Voice implementation process and supporting them throughout their lifecycle. Collaboration with internal departments, including billing, sales, product support, and client success management, is a key aspect of the role.

 

Responsibilities:

<ul>
	<li>Support clients on AI Voice accurately and timely</li>
	<li>Configure AI Voice on client’s behalf</li>
	<li>Communicate with clients via zoom video, text, call, and/or email as needed to ensure a positive experience</li>
	<li>Serve as Subject Matter Expert for AI Voice product</li>
	<li>Meet all KPIs, including setup time and AI Voice accounts sent live</li>
	<li>Maintain satisfactory standards of training and undertake such training and development as reasonably required by the company</li>
	<li>The AI Voice Support Specialist acts as a subject matter expert, guiding clients through the AI Voice implementation process and supporting them throughout their lifecycle, including having retention conversations when needed.</li>
</ul>

AI Voice Support Specialist

The Website Project Manager is primarily responsible for ensuring that clients who have purchased Agent Image X, Agent Pro, Property Pro, Semi-Custom, and Access websites receive best-in-class websites and customer service.

They also:

<ul>
	<li>Assist our clients through the website production process until their website is launched.</li>
	<li>Act as the bridge between our clients and the development team.</li>
	<li>Ensure the project remains within scope.</li>
	<li>Report the progress of projects to clients on a regular basis.</li>
	<li>Try to keep the project timeline within the approved schedule.</li>
	<li>Proactively make suggestions to clients on how to improve their online presence through industry best practices.</li>
</ul>

Responsibilities include:

<ul>
	<li>Manage the website projects in production.</li>
	<li>Must maintain excellent customer relationship.</li>
	<li>Assist in tracking web project issues and drive their resolution.</li>
	<li>Create project status reports and deliver status updates to clients and manager.</li>
	<li>Determine what our clients’ goals are and provide expert advice on how clients can achieve these goals.</li>
	<li>Is responsible in ensuring that our clients are provided the services that they need in order to achieve their business goals.</li>
	<li>Provide support on internal and client projects.</li>
	<li>Coordinate with our Los Angeles office by phone &amp; email.</li>
	<li>Anticipate errors in the projects prior to clients calling customer support or sales.</li>
	<li>Successful launch of projects with little to no tweaks from Quality Assurance.</li>
	<li>Be Proactive in reviewing the websites for possible issues and revisions.</li>
	<li>Establish smooth communication between clients and our development team, enabling different departments to work effectively and meet/surpass clients' expectations.</li>
	<li>Should not have more than 1 Valid escalation or escalation that lead to cancellation for the last trimester.</li>
	<li>Is able to zero out non-contacts every end of the week.</li>
	<li>Undergo and pass Advanced IDX training.</li>
</ul>

Website Project Manager | Client Facing | Remote

Aux is a B2B virtual recruitment platform that pairs support staff with business leaders around the world. We take the best talent from the Philippines and, through our rigorous screening process, match them with our network of CEOs, promising startups, and established brands such as 818 Tequila, Operam, Parrot HQ, K5 Global, etc.


We are hiring for our client, a fast-growing, modern ecommerce brand in the better-for-you consumer products space, selling through Shopify, Amazon, and major retail partners.

They operate in a high-performance, fast-moving environment and are looking for a highly articulate Customer Experience Specialist who thrives on ownership, precision, and thoughtful problem-solving.

This role requires exceptional written and spoken English, strong judgment, and hands-on experience using both Zendesk and Shopify to resolve real customer issues.

 

Estimated Salary: The salary for this position has not been finalized yet. Please indicate your expected salary based on your experience in the application form, and we will consider it in our discussions.

 

Key Responsibilities:

Customer Support

<ul>
	<li>Manage daily ticket volume across email, chat, and marketplace messaging</li>
	<li>Respond to customers clearly, professionally, and empathetically</li>
	<li>Identify root causes of issues and minimize back-and-forth</li>
	<li>Resolve order issues such as missing items, damage, delivery delays, and incorrect orders</li>
	<li>Maintain consistent brand voice across all customer communications</li>
</ul>

Shopify Operations

<ul>
	<li>Process refunds, replacements, and partial refunds accurately</li>
	<li>Create and manage discount codes and appeasements</li>
	<li>Edit orders (addresses, items, quantities) when appropriate</li>
	<li>Investigate order timelines, shipments, and fulfillment status</li>
	<li>Review fraud indicators and escalate when necessary</li>
	<li>Work directly inside order records to diagnose customer complaints</li>
	<li>Coordinate with fulfillment partners when corrections are required</li>
</ul>

Zendesk Documentation &amp; Reporting

<ul>
	<li>Accurately categorize tickets using fields, tags, and macros</li>
	<li>Escalate product quality issues with complete and organized details</li>
	<li>Identify patterns and recurring customer issues</li>
	<li>Help improve workflows, help center content, and macros</li>
</ul>

Customer Experience Specialist | Work From Home

Company Description

Agent Image is a premier, privately held Web Design and Internet Marketing solutions company focusing on products and services for real estate professionals throughout the world.

Agent Image’s organizational culture is considered one of its keys to success and can be described as open, fast paced, casual and accountable (we expect all team members to perform at a high level). 

 
Job Description: 
 
Agent Image’s VIP Web Consultant is responsible for providing support to any Agent Image VIP clients and/or potential VIP clients through various channels such as phone call, email and/or slack. A VIP Web Consultant is also responsible for handling VIP clients that purchase AgentPro, Semi-Custom, ImagineStudio and True Custom website products.

 
A VIP Web Consultant should be able to handle customer inquiries and requests in a timely manner, identify the problems and offer solutions and recommendations that will improve clients’ websites. Additionally, a VIP Web Consultant must possess great interpersonal communication skills to better convey client requests to Agent Image’s production team. 
 
 
Job Responsibilities:

<ul>
	<li>Assist our clients through the website production process until their website is launched.</li>
	<li>Act as the bridge between our clients and the production team.</li>
	<li>Ensure the project remains within scope.</li>
	<li>Report the progress of projects to clients on a regular basis.</li>
	<li>Try to keep the project timeline within the approved schedule.</li>
	<li>Proactively make suggestions to clients on how to improve their online presence through industry best practices.</li>
	<li>Design the Homepage, Inner Pages, and Custom Requests in collaboration with the client</li>
	<li>Come up with not just aesthetically pleasing designs, but also designs that are functional and user friendly</li>
	<li>Must maintain excellent customer relationships.</li>
	<li>Assist in tracking web project issues and drive their resolution.</li>
	<li>Create project status reports and deliver status updates to clients and managers.</li>
	<li>Coordinate with our Los Angeles office by phone &amp; email.</li>
	<li>Anticipate errors in the projects prior to clients calling customer support or sales.</li>
	<li>Successful launch of projects with little to no tweaks from Quality Assurance.</li>
	<li>Be proactive in reviewing the websites for possible issues and revisions.</li>
	<li>Constantly answer phone calls to support Agent Image VIP clients and provide quality customer service and web consultations.</li>
	<li>Properly document customer’s request and issue related to any company product and services through different channels such as phone call, email and chat.</li>
	<li>Can identify issues, needs and requirements of customers and record it via case on company’s internal management system and handle it in a timely manner.</li>
	<li>Ability to utilize any internal and external resources to provide resolution and/or suggestions to enhance a client's website.</li>
	<li>Setting client’s expectations for turnaround time of services provided.</li>
	<li>Report or escalate issues to the production team and efficiently follow up on tasks to meet deadlines ensuring completion of due dates and cases.</li>
	<li>Establishes and maintains rapport with existing and potential clients to effectively promote product solutions based on client needs and budget.</li>
	<li>Must be well-organized, self-directed and able to multitask, understanding the importance of detailed professional-quality work.</li>
	<li>Meet the team metrics set by the Management</li>
	<li>Can adapt to sudden changes implemented by management.</li>
	<li>Share any information on how to handle unfamiliar or difficult customer concerns for the team’s efficient performance.</li>
	<li>Customer service driven.</li>
	<li>Understands and follows company processes and policies. 
	 </li>
</ul>

Persuasion and Negotiation

Project Management

Stakeholder Management

Problem Solving

VIP Web Consultant | Customer Service | Remote

We are fast growing US based healthcare BPO supporting medical groups, dental groups, diagnostic laboratories, urgent care centers and other ancillary health care providers. Join us now and become one of our leaders as we continue to grow.

Vision:
To improve healthcare delivery by placing the needs of both providers and patients at the forefront and delivering exceptional customer service

Mission:
To provide world class customer service, that drives efficiency and progress within the healthcare system, by working together in a culture of continuous improvement and innovation

Values:
Transparency
Honesty
Accountability
Trust
Responsibility
Efficiency
Adaptability
Innovation
Respect

Vector Outsourcing Solutions Phils., Inc.

<ul>
	<li>Responding to chats, inbound calls and outbound calls to patients, providers, and Healthcare Insurance companies regarding inquiries, appointments, and data verification.</li>
	<li>Responding to Emails and Managing Voicemail and providing administrative support that includes data entry, record management, and time-keeping.</li>
	<li>Obtaining medical history by navigating through different Electronic Medical Records Systems.</li>
	<li>Entering Patient Information using EHR</li>
	<li>Maintaining database records</li>
	<li>Collecting payment for cashpay/ copay/ deductibles</li>
	<li>Strictly adhering and complying with the HIPAA policy.</li>
</ul>

Virtual Front Desk Representative | Work From Home | Urgent

DrChrono is an all-in-one electronic health records (EHR) and practice management (PM) solution enabling the medical practice of the future. 

DrChrono

<ul>
	<li>Manage incoming phone calls and chats (where applicable), resulting in customer tickets, to achieve metric goals aligned with company OKRs</li>
	<li>Provide software support for our clients by answering and responding professionally to urgent inbound tickets, chats, and calls, tracking them at various stages of completion</li>
	<li>Work to identify the root cause of the clients' problem, providing answers and solutions in a way that is easily understood, guiding promptly through the resolution while also delighting the customer</li>
	<li>Be a support representative and consultant for various subjects related to the DrChrono platform, both the web and mobile application, iOS features, and Partner information.</li>
	<li>Proactively identify clients experiencing repeated issues or requests that are not resolved to the clients' satisfaction while identifying possible opportunities for escalation</li>
	<li>Utilize internal tracking tools to manage issues between customers, sales, support, and engineering</li>
	<li>Work cross-departmentally with multiple teams to find, analyze, and resolve client issues.</li>
	<li>Represent the voice of the customer by gathering and sharing customer feedback about our products and service</li>
	<li>Provide recommendations to your leadership team about how to improve customer experience</li>
	<li>Work closely with the account management team to maintain a continuous knowledge of accounts.</li>
	<li>Navigate through applications and company tools to research and resolve customer inquiries</li>
	<li>Provide excellent customer care and focus; focusing on assessing the customers’ needs and provide the correct answer, path, troubleshooting, or method for an outstanding customer experience</li>
	<li>Actively participate in developing the company knowledge base as well as improving team and customer resources by recognizing patterns of technical issues trends through customers' outreach and recommendations for self-service articles</li>
	<li>Strive to meet and go above personal and team targets and goals</li>
</ul>

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