Who We Are

We are a System Integration Firm that dedicated ourselves to Cloud Computing Solutions. We establish ICS to answer the future challenges, to provide solutions on how to get to market faster, create new experiences, and build operational muscle for sustainable results. Rising to those challenges, we provide Implementation, Managed Services, Consultancies, for multinational and local enterprises, or startups that are building their path for greater future. We will provide the most effective, cost optimized solution to all of our customers. We will answer every challenge with innovation to transform our client businesses, so they could scale new opportunities and balance the two for a wise pivot for a sustainable business. Our company comprise of engineers that has been in the industry for more than 10 years, we are confident to provide the right and most effective solutions to all of our clients. As a leader in CLOUD solutions and services, ICS helps global enterprises and midsize organizations to increase the efficiency and flexibility of their mission-critical cloud infrastructure and support operations, through a dedicated team of cloud experts.We have done more than 50 migrations during our 3 years of establishments, and more than 100 customers currently. We have done not only migrations, but also SAP Implementation, Magento for e-commerce, and Dev-Ops implementation in many industries. We keep adding more competencies to serve more unique requirements from our customers.

Why us

We are advisors, strategists and engineers focused to emphasize your business. We are born in the cloud. Running in the  business over a decade allow us to have experiences in many industries, shape us to provide the right solutions for all of our customers.

•	Indonesia AWS Advance Partner
Since 2019, we’ve become the first local advance partner in Indonesia. ICS Compute has proven to deliver best practice for cloud computing to the customers, not only from reliability, security, scalability, but also for cost and infra optimization.
•	Certified Cloud Engineer
We certified all of our engineers to give our customers convenience, and to make sure that we can provide and deliver best practice solutions to all of our customers base on their workload.
•	Quality Cloud Infrastructure
By leverage the services from the cloud providers, we provide quality solutions, which include aspects of security, high availability, scalability, reliable and cost optimized.
•	Best Value for Money
We will help our customers in their cloud journey, and it also include by helping them choose the right cloud providers, the right billing method, and do several tips and tricks that can help them to optimize their cloud usages.
•	Rich Feature Solutions
All applications that was created currently already available to implement on Cloud. These movement will create a rich environment in Cloud Computing, from a-z of your requirements will be available on top of Cloud Computing. You don’t have to look elsewhere to find the right and effective features for your company. From Infrastructure as a service, transform your workload to combine platform as a service, software as a service and function as a service, and develop your data analytic by using the cloud services. Technology grows rapidly, providing thousands innovation every year, so modernize your company now and create greater opportunities with our solutions to compete in the market.

Our core values

In ICS, we believe the future will be all digital on top of Cloud. Because we believe Cloud Computing has the scalability, the flexibility and the optimization that will be required by all industries. Simply said, Cloud Computing is a necessities. So, we are obsessively passionate and focus on the curve of technology, following every innovation and optimization that will help our customers to reach their goals. Born in the cloud, we trained all of our Team to follow the curve of technology and innovation. So we could provide the best solution to boost their businesses with the most optimize cost. We are more than happy to assist and helped you in pursuing your dreams through technology and innovation. Let’s Grow Together!


ICS Compute

<ul>
	<li>Plan and manage multi-channel campaigns (events, PR, content, digital) aligned with business goals.</li>
	<li>Coordinate with design, PR, digital, and event teams using strong project management skills.</li>
	<li>Monitor campaign progress and performance through analysis and problem-solving.</li>
	<li>Prepare post-campaign reports with key metrics, insights, and improvements.</li>
	<li>Maintain consistent brand messaging through clear copywriting and storytelling.</li>
	<li>Collaborate with digital marketing on paid media planning.</li>
	<li>Document and archive campaign results for internal reference.</li>
</ul>

Campaign Specialist

Toyota Astra Financial (TAF) was established by Astra International and Toyota Financial Services Corporation as a financial company and part of both Astra Group and Toyota value chains to provide financing solutions which support automotive sales in Indonesia.

Offers varieties of financing facilities, primarily focused on financing vehicles, with the option of conventional or sharia financing according to customer needs.

TAF develops a reliable service network based on good relationship with dealers, digitalization for more optimal access and connectivity in the business ecosystem, as well as agile organization with embedded risk management lifestyle.

Build Your Future with TAF!
1.	Health insurance for all TAF Employees
2.	Training and promotion chance in all TAF business sectors
3.	A positive working environment that promotes employee safety, growth, and goal attainment

Vision
Preferred financing solution for Toyota ownership through service excellence.

Mission
1.	To provide best value to customers
2.	Being a partner of Toyota to achieve long term success
3.	To provide sustainable value creation to stakeholders
4.	Being an employer of choice
5.	To share prosperity to community

Toyota Astra Financial Services

<ul>
	<li>Participate in a 12-month Management Trainee Program designed to groom you into an operational leader within the company.</li>
	<li>Demonstrate exceptional aptitude in learning, planning, leading, and executing tasks to qualify for the program.</li>
	<li>Engage in comprehensive training modules to develop a deep understanding of various aspects of the company's operations.</li>
	<li>Collaborate with experienced professionals and mentors to gain insights into leadership and management practices.</li>
</ul>

Relationship Management

Performance Management and Coaching

Change Management

Analyzing Data

Complex Problem-Solving

Management Trainee Operational

Odoo is a Belgium-based company with 19 offices and over 4,800+ employees worldwide. With a mission to improve efficiency and performance for every business, Odoo offers an all-in-one open-source software that includes 80+ business applications such as Sales, Accounting, Manufacturing, Inventory, and more. Flexible for businesses of all sizes and industries, and with prices 3x more affordable than traditional competitors (like SAP and Microsoft), Odoo has become the go-to choice for business owners in Indonesia!

Odoo

Your responsibilities include:

<ul>
	<li>Drive sales growth through implementing partners, ensuring they meet or exceed assigned revenue targets and KPIs.</li>
	<li>Build and execute joint business plans with each partner — aligning on goals, sales strategies, and target markets.</li>
	<li>Regularly review partner pipelines, identify opportunities, and provide guidance to accelerate deal closures.</li>
	<li>Actively join partners in customer meetings, sales calls, demos, and other activities to support co-selling, product positioning, and negotiation with end clients.”</li>
	<li>Monitor and report on partner sales performance, forecast accuracy, and activity levels.</li>
	<li>Collaborate with the Partner Manager and internal teams (Sales, Marketing, Technical) to enable and empower partners for success.</li>
	<li>Maintain high standards of partner performance — balancing support and accountability.</li>
	<li>Represent the voice of partners internally, ensuring they have the right tools and resources to grow.</li>
</ul>

Presentation Skills

Account Management

Negotiation

Speaking

Selling

Storytelling

Partner Growth & Enablement Executive

For more than two decades, our company has established itself as a leading force in Indonesia’s luxury retail fashion industry. Founded in Indonesia and continuously expanding, we have built a reputation for delivering exceptional craftsmanship, timeless elegance, and premium lifestyle experiences.

Throughout our 20-year journey, we have remained committed to bringing world-class jewelry, fashion, and lifestyle concepts to customers across the country. By combining modern innovation with refined artistry, we have grown into one of the most trusted names in the Indonesian luxury retail landscape.

PT Passion Abadi Korpora

About the role 
 
This is an exciting opportunity for a driven and passionate Jewelry Consultant to join the team at Passion Abadi Korpora (Diamond &amp; Co, Passion Jewelry, Passion Prive, Passion Fuchsia Cafe) in Jabodetabek, Bandung, Medan, Semarang, Makassar, Surabaya. As an Jewelry Consultant, you will be responsible for providing exceptional customer service and building lasting relationships with our discerning clients.

What you'll be doing

<ul>
	<li>Providing personalised and knowledgeable assistance to customers, helping them find the perfect pieces to meet their needs and style preferences</li>
	<li>Maintaining an extensive understanding of our jewellery collections, gemstones, and production processes</li>
	<li>Cultivating a loyal customer base through exceptional service and product expertise</li>
	<li>Achieving individual and team sales targets through effective selling techniques</li>
	<li>Ensuring the retail space is beautifully presented and merchandised at all times</li>
	<li>Assisting with inventory management and stock rotation</li>
	<li>Representing the our brand with professionalism and enthusiasm</li>
</ul>

Sales Luxury Retail

Universal BPR is a community bank founded in 2003 by Kaman Siboro and Stephen Satyahadi - two individuals with more than 30 years of experience in banking sector. The bank is engaged in the provision of loan, saving and deposit to individuals and SMEs. For lending segment, the current ticket size is ranging from 100 million to 10 billion rupiah per customer.

Universal BPR group currently operates 10 branches located in 8 cities of Indonesia.

Universal BPR is registered and regulated by OJK (financial services authority) and is a member of LPS (deposit insurance)

MISSION STATEMENT
To become a bank that focuses on improving the quality of life of the community with integrity, respect and continuous improvement.

MOTTO
Fast, Safe, Caring

Bank Universal BPR

<ul>
	<li>To achieve funding products sales target (i.e. savings &amp; time deposit)</li>
	<li>Maintain good relationship with customers</li>
	<li>Increase market share and portfolio</li>
	<li>Provide service excellence to customers</li>
	<li>New customer acquisition</li>
</ul>

Funding Officer Jambi Area

EF EFEKTA English for Adults

EF - EXCELLENCE IN ENGLISH TRAINING

EF was founded in Sweden in 1965 with just one teacher and a big dream of "breaking down the barriers in language learning both regionally and culturally". Today, EF has become the world's best and largest provider of English language courses by offering language learning and certified courses to people of all ages with study abroad opportunities and cultural exchange programs. EF has been appointed five times as the provider of language training services and official education services for the Olympics (1988 in Seoul, 2008 in Beijing, 2014 in Sochi, 2016 in Rio and 2018 in Pyeongchang).

EF & INDONESIA

With more than 500 schools and offices in 53 countries, EF is the world's largest private educational institution. EF has been in Indonesia since 1986 and to this day we provide intensive training programs for adults and education for children by leveraging the latest technology to provide courses, both in schools and online 24 hours a day.

EF & OLYMPICS

EF consistently supports various sporting events in various parts of the world and makes it a medium to promote global unity, development and equality. We are proud to have been the official provider of language training and education services for five Olympiads.

EF & INTERNATIONAL COMPANIES

EF continues to provide English training services for more than 1,500 international companies worldwide in various industries for a wide variety of employees.

EF Foreign Tutor.

EF has a team of high-quality teaching professionals led by teachers mostly from English-speaking countries with TEFL or other professional certifications. Our teachers are thoroughly selected and rigorously trained so that they are able to apply EF's superior learning methods. Let's get to know our foreign teachers better!

EF EFEKTA English for Adults

We’re looking for an adaptive and goal-driven Telemarketing Manager to join our team. 
You’ll be responsible for recruiting, training, and leading a team of Telemarketing Representatives to meet sales targets while optimizing funnel strategies and ensuring customer satisfaction.

If you thrive in a fast-paced environment, enjoy leading teams, and are passionate about driving results—let’s connect and explore how you can be part of our mission to open the world through education.

Key Responsibilities 
1. Team Leadership &amp; Performance Management

<ul>
	<li>Recruit, coach, and lead the Telemarketing (TMK) team to meet weekly and monthly KPIs.</li>
	<li>Conduct regular check-ins, 1:1s, and performance reviews.</li>
	<li>Monitor team performance, address issues, and implement performance improvement plans when needed.</li>
	<li>Ensure accurate reporting and high-quality results from the team.</li>
</ul>

2. Strategy &amp; Funnel Optimization

<ul>
	<li>Design and implement effective lead generation processes.</li>
	<li>Work with Marketing and Sales to align strategies and ensure a healthy cost of acquisition (COA).</li>
	<li>Analyze funnel metrics and generate actionable insights for leadership.</li>
</ul>

3. Collaboration

<ul>
	<li>Coordinate with Marketing and Sales for smooth lead handovers and follow-up.</li>
	<li>Support campaign initiatives that drive lead quality and conversions.</li>
</ul>

4. Customer Relationship Management

<ul>
	<li>Address customer inquiries and complaints.</li>
	<li>Ensure excellent customer experience and long-term relationship building.</li>
</ul>

Telemarketing Manager

PT Reycom Document Solusi (RDS) is a corporation that consists of several companies working collaboratively in order to meet the need for digital solutions. RDS Group was created in 2003 in Jakarta under RDS has been expanded in establishing subsidiaries with the same business focus that provides a wide range of Integrated IT-based business management solutions in Indonesia and Asia. RDS Group has grown into 4 pillars of business focus: Business Process Outsourcing (BPO), System Integration, Printing and Creative Services, and Healthcare Management. As we accelerate our business growth, we recognize our greatest asset is our Human Resources. We invite motivated and experienced professionals to join our dynamic team and contributor to our success. Explore an exciting career at RDS, where opportunities and excellence converge.

Reycom Document Solusi (RDS Group)

<ul>
	<li>Gather client requirements, identify pain points, and recommend suitable technical solutions.</li>
	<li>Prepare and deliver solution proposals, pricing structures, and supporting documentation.</li>
	<li>Demonstrate technical expertise through Proof of Concept (POC) activities together with Engineers and/or Principals.</li>
	<li>Collaborate closely with the Sales team to support project acquisition and achieve business targets.</li>
	<li>Work in partnership with Principals to enhance product knowledge and ensure availability of technical support.</li>
</ul>

Product Specialist Hardware

Founded in 2013, PT Anugerah Jaya Bersinar has grown to become one of Bali’s most trusted and reputable property developers. With over 100 villas successfully delivered across the island, our name stands for quality, reliability, and integrity in the real estate industry.

We specialize in creating high-end, fully customized villas that reflect the unique charm and natural beauty of Bali, while maintaining the highest standards of construction and design. From concept to completion, we manage every aspect of the development process with precision and care.


PT Anugerah Jaya Bersinar

Job Summary

The Sales Executive is responsible for promoting and selling residential and/or commercial properties to potential clients. This role involves building strong client relationships, understanding customer needs, and providing professional advice on property options to achieve sales targets and contribute to company growth.

Key Responsibilities

<ul>
	<li>Identify and approach potential clients through networking, marketing campaigns, and referrals.</li>
	<li>Conduct property tours and presentations to prospective buyers or tenants.</li>
	<li>Maintain up-to-date knowledge of market trends, property values, and competitors.</li>
	<li>Negotiate offers and close property sales or leasing deals in line with company objectives.</li>
	<li>Follow up with clients to ensure satisfaction and build long-term relationships.</li>
	<li>Collaborate with marketing and admin teams to ensure effective promotion of property listings.</li>
	<li>Prepare sales contracts, proposals, and necessary documentation.</li>
	<li>Meet or exceed monthly and quarterly sales targets.</li>
	<li>Represent the company professionally at property exhibitions, events, and meetings.</li>
	<li>Provide timely reports and updates on sales activities and performance.</li>
</ul>

Sales Executive

INOZ is a chemical manufacturer that specialises in automotive and industrial sectors. Our plant at Bitung, Tangerang blend and fill performance chemicals to meet customer needs nationwide. We thrive on continuous improvements in our products, service and capabilities.

PT TUJUH SEMBILAN JAYA

<ol>
	<li>Managament Akun 
	- untuk memelihara dan membangun hubungan dengan klien saat ini dengan memberikan dukukungan operasi penjualan yang efisien. 
	- pertahankan perkiraan penjualan untuk memahami kebutuhan klien saat ini dan masa depan di bengkel mereka. 
	- memberikan pelatihan produk dan dukungan purna jual 
	- pastikan perkiraan tingkat stok pelanggan yang memadai. 
	- kembangkan solusi untuk masalah stok/ produk/ garansi pelanggan. </li>
	<li>Pengembangan penjualan 
	- secara aktif mencari peluang penjualan baru dengan pelanggan saat ini dan / atau pelanggan baru. 
	- mencapai target penjualan bulanan dengan target penjualan triwulan 
	- mengembangkan presentasi penjualan dan pengetahuan produk untuk pelanggan 
	- Atur kunjungan reguler dengan pelanggan untuk mendengarkan kebutuhan dan kekhawatiran mereka 
	- Menerapkan strategi penjualan di tingkat pelanggan untuk mencapai strategi penjualan perusahaan. </li>
	<li>Administrasi 
	- Penuhi aktifitas dan pelaporan penjualan harian. 
	- Berkolaborasi dengan operasional untuk memastikan pesanan pelanggan terpenuhi On Time and In Full (OTIF) 
	- Memberikan laporan penjualan bulanan</li>
</ol>

CV Unitech Indonesia (UniTAG Store) berdiri sejak 2013 dan menjadi Perusahaan penyedia aksesoris gadget & smartphone berkualitas premium, dan kami berkomitmen memberikan pelayanan terbaik kepada seluruh pelanggan.

CV Unitech Indonesia (UniTAG Store) saat ini memiliki lebih dari 200 karyawan, memiliki 11 toko offline yang tersebar di seluruh pulau jawa, serta memiliki 28 toko online di seluruh marketplace di Indonesia.

Visi:
Menjadi perusahaan penyedia gadget dan aksesoris premium pilihan utama konsumen dengan jaringan terluas di Indonesia
yang selalu relevan dan senantiasa memberikan pelayanan terbaik dan terpercaya.

CV. Unitech Indonesia

Job Summary: 
Lead and grow our digital presence across multiple online platforms for innovative tech brands. You’ll be responsible for driving brand awareness, optimizing e-commerce performance, and executing impactful marketing campaigns that deliver measurable results.

 
Key Responsibilities:

<ol>
	<li>Develop and execute integrated digital marketing and e-commerce strategies to boost sales and visibility.</li>
	<li>Manage and optimize performance across TikTok Ads, marketplace ads, and other digital platforms.</li>
	<li>Conduct market and competitor analysis to identify product and branding opportunities.</li>
	<li>Oversee digital campaigns to maximize ROAS and customer acquisition.</li>
	<li>Collaborate with internal teams to plan and launch new digital products.</li>
	<li>Monitor marketing and sales reports to ensure data-driven decisions and strategy improvement.</li>
</ol>

Brand Manager

PT Sribu Digital Kreatif is a market leader in the online crowdsourcing services space in Southeast Asia. Our product is Sribu.com, an online marketplace for businesses to find and hire talented freelancers such as freelance designers, website developers, designers, videographers, copywriters, and more.

Sribu connects clients who need online marketing services with a community of trusted freelancers. We have over 30.000 clients and a community of over 28,000 freelancers. We have won the 2011 SparxUp award and the 2013 Inaicta award for the best online marketplace platform.

Despite being a market leader, we operate with a small team of less than 50 people, staying lean. Being on a smaller team like Sribu, you really get to have an impact on the group’s success and gain exposure to a lot of things you wouldn’t normally be allowed to touch in a larger, more bureaucratic company. Sribu is a fun and exciting place to work, and we’re looking for someone to share their energy with us.

Sribu

<ul>
	<li>Serve as the primary point of contact for clients and maintain strong, long-term relationships.</li>
	<li>Manage the end-to-end delivery of client projects, from kickoff to completion.</li>
	<li>Oversee project timelines, scope, expectations, and risk mitigation to ensure smooth execution.</li>
	<li>Lead weekly status meetings and handle all project-related communication and approvals.</li>
	<li>Coordinate internal execution teams by providing clear briefs, context, and requirements.</li>
	<li>Review all deliverables to ensure accuracy, clarity, and quality before sending to clients.</li>
	<li>Deliver monthly and quarterly performance reports and highlight insights or next steps.</li>
	<li>Identify potential risks, blockers, or client concerns early and resolve/escalate as needed.</li>
	<li>Collaborate with the Sales/Account Executive team on account health and growth opportunities.</li>
	<li>Ensure high levels of client satisfaction throughout the entire service lifecycle.</li>
</ul>

Account Manager

ASTRO is Indonesia's quick commerce company that delivers groceries and essentials to your door within minutes. Founded in 2021 by a group of seasoned e-commerce executives and backed by both trusted International and local investors, it is our mission to make people's lives simpler and easier by saving them time, energy, and money.
Just like real Astronauts that take off into outer space, Astro embodies the values of being fast, bold, adventurous, and technologically advanced.
Interested in working for a company that pushes the boundaries and strives to be the best? Join us now to be a part of this ground-breaking mission!

Astro Technologies Indonesia

About Astro

ASTRO is Indonesia's quick commerce company that delivers groceries and essentials to your door within minutes. Founded in 2021 by a group of seasoned e-commerce executives and backed by both trusted International and local investors, it is our mission to make people's lives simpler and easier by saving them time, energy, and money.

Just like real Astronauts that take off into outer space, Astro embodies the values of being fast, bold, adventurous, and technologically advanced.

Interested in working for a company that pushes the boundaries and strives to be the best? Join us now to be a part of this ground-breaking mission!

 

Overview

Are you ready to lead the growth journey of millions of customers? 🚀

We’re searching for a visionary VP of Customer Growth — an Astronaut who will define and execute strategies that maximize customer value, strengthen retention, and unlock new growth opportunities. As a people leader and strategic problem-solver, you’ll architect the customer journey, drive adoption and engagement, and inspire teams to deliver exceptional customer outcomes at scale.

 

Job Description

As our Astronaut, you will:

<ul>
	<li>Define and execute end-to-end customer growth strategies, driving acquisition, adoption, retention, and advocacy.</li>
	<li>Lead marketing initiatives that build brand awareness, generate demand, and accelerate customer acquisition.</li>
	<li>Deliver sustainable revenue growth by optimizing costs, processes, and brand impact.</li>
	<li>Leverage customer insights and data to optimize the journey, identify new use cases, and influence product innovation.</li>
	<li>Monitor and analyze performance across acquisition, engagement, and retention, turning insights into actionable strategies.</li>
	<li>Establish clear KPIs and growth metrics, ensuring accountability and continuous improvement at all levels.</li>
	<li>Lead, mentor, and scale a high-performing team through hiring, coaching, and development.</li>
</ul>

VP of Customer Growth

Kompas Gramedia, through its more than 50 years of history, is striving for one goal: enlightening and empowering Indonesia. To ensure that we are able to serve the nation for another 50 years, we are undergoing a digital transformation; strengthening and expanding our solid business pillars by developing new digital business initiatives.

Our vision is to enlight all the people in Indonesia with all the knowledge we have.

Kompas Gramedia

<ul>
	<li>Memantau kegiatan operasional toko, mengendalikan persediaan produk, serta mengusahakan pencapaian target penjualan dan target laba bagi toko, dengan rincian tugas dan jawab</li>
	<li>Mendorong penjualan dan meningkatkan produktivitas ruang jual melalui active selling dan B2B</li>
	<li>Memahami kegiatan dan aktivitas penjualan digital di media sosial</li>
	<li>Menjalankan fungsi SPI (Sistem Pengendalian Internal)</li>
	<li>Analisa counter (omset harian, 10 best seller)</li>
	<li>Analisa pasar dan pesaing (harga dan produk)</li>
	<li>Analisa produk (best seller, new arrival, status produk)</li>
	<li>Analisa omset dan pengunjung</li>
	<li>Strategi dan program kerja untuk mencapai target vMemberikan laporan dan evaluasi bulanan (progress report), antara lain:</li>
	<li>Memastikan operasional toko berjalan dengan lancar, antara lain mengatur jadwal karyawan, memastikan kesiapan sistem operasional, mengontrol ketersediaan produk dan kerapihan display, melakukan perubahan display dan visual merchandising, memastikan pelayanan dan penanganan keluhan berjalan baik</li>
	<li>Mencari dan maintain pelanggan</li>
	<li>Memastikan order customer terpenuhi</li>
	<li>Negosiasi dan penawaran produk kepada customer</li>
</ul>

Salesforce

Sales and Marketing Knowledge

Closing Sales

Store Superintendent Gramedia Banjarmasin Veteran

<ul>
	<li>Making long term relationship with client</li>
	<li>Seeking &amp; approaching new clients</li>
	<li>Identifying and deciding client needs</li>
	<li>Planning and doing strategic digital sales implementation based on brief from client</li>
	<li>Having a good networking</li>
	<li>Always update about the growth of digital media technology</li>
	<li>Able to work under sales target</li>
</ul>

Account Executive Kompasiana

FIFGROUP, a subsidiary of PT Astra International Tbk, was established in 1989 and operates in the consumer financing sector. Their primary focus is financing Honda motorcycles through FIFASTRA. Additionally, they offer electronics and furniture financing through SPEKTRA, and multipurpose financing through DANASTRA. AMITRA provides financing for Haji, Umrah, and other Sharia services. FIFGROUP's vision is to become the best financing company in Indonesia, with a mission to deliver superior financial solutions and customer satisfaction.

FIFGROUP

PT Astra Digital Arta, also known as AstraPay is part of Astra International. AstraPay available to support current digital transactions trends for Indonesian people.

AstraPay mobile application provides range of digital transactions supporting daily needs, from electricity bill, BPJS, to health insurance payment.

Enjoy every convenience of digital transaction with AstraPay. Available on Google Play Store http://ap.money/pakaiAP

AstraPay

Data Analysis: 
Collect, analyze, and interpret customer data from various sources to provide insights and recommendations. 
Develop and maintain dashboards and reports to track key metrics related to customer acquisition, retention, and engagement.

CRM System Management: 
Oversee the implementation and maintenance of the CRM system, ensuring data integrity and accuracy. 
Collaborate with IT and other departments to ensure the CRM system meets business needs.

Customer Segmentation: 
Develop and implement customer segmentation strategies to target specific customer groups effectively. 
Create and maintain customer profiles and personas to support targeted marketing efforts.

Campaign Management: 
Work with marketing teams to design, execute, and evaluate CRM campaigns. 
Track campaign performance and make data-driven recommendations for improvement. 
Execute loyalty program campaigns, including points and voucher distribution.

Customer Loyalty Management: 
Manage and optimize customer loyalty programs, including the administration of points and vouchers. 
Analyze loyalty program data to provide insights and recommendations for enhancing customer loyalty. 
Monitor and report on the effectiveness of loyalty initiatives and campaigns.

Cross-Sell and Up-Sell Activities: 
Identify opportunities for cross-selling and up-selling products and services to existing customers. 
Develop and implement strategies to increase cross-sell and up-sell rates.

Lead Generation: 
Generate and qualify leads through various channels. 
Collaborate with sales and marketing teams to nurture leads and convert them into customers.

Content Creation: 
Create engaging content for email campaigns, push notifications, and other communication channels. 
Design visually appealing materials for campaigns (preferred).

Customer Insights: 
Conduct surveys, focus groups, and other research methods to gather customer feedback and insights. 
Use insights to identify trends, opportunities, and areas for improvement in the customer journey.

Reporting and Communication: 
Prepare regular reports on CRM and loyalty program performance and present findings to senior management. 
Communicate effectively with stakeholders to ensure alignment on CRM and loyalty strategies and objectives.

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Store Superintendent Gramedia Banjarmasin Veteran

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