IT Customer Service Associate

Accenture Philippines

  • Mandaluyong, Philippines
    Robinsons Cybergate Towers 1, 2 and 3, EDSA cor. Pioneer Street, Mandaluyong City, Manila, 1554 Metro Manila, Mandaluyong, Metro Manila, Philippines
    Mandaluyong
    Metro Manila
    Philippines
  • Full time
Posted a month ago and deadline of application is on 11 May
Recruiter was hiring 6 hours ago

IT Customer Service Associate

Accenture Philippines

Job Description

  • Provide technical support for resolution of customers’ IT problems, incidents, issues, requests and queries
  • Liaise with other support teams as necessary to resolve customer requests or incidents
  • Ensure proper documentation, notification, escalation, tracking and follow up of all incidents

Minimum Qualifications

  • Graduate of any course OR non-graduates with at least 2 years of college education plus 6 months of work experience
  • With good knowledge and skills in IT
  • Interest in providing technical support and assistance to clients and end-users via call, chat and email
  • Very good written and verbal English communication skills

Jobs Summary

Job level
Fresh Grad / Entry Level
Job category
IT and Software
Educational requirement
Bachelor's degree graduate
Recruiter response to application
Sometimes 
Office Address
Robinsons Cybergate Towers 1, 2 and 3, EDSA cor. Pioneer Street, Mandaluyong City, Manila, 1554 Metro Manila
Industry
Information Technology / IT
Vacancy
10 openings
Website
https://www.accenture.com/ph-en

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About Accenture Philippines

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. We help organizations maximize their performance and achieve their vision. We develop and implement technology solutions to improve our clients’ productivity and efficiency — and may run parts of their operations on their behalf. Ultimately, we enable our clients to become high-performance businesses and governments. With approximately 442,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives.
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