IT Support
Accenture Philippines
- Taguig, PhilippinesRobinsons Cybergate Towers 1, 2 and 3, EDSA cor. Pioneer Street, Mandaluyong City, Manila, 1554 Metro Manila, Taguig, Metro Manila, PhilippinesTaguigMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Expired 3 years ago
2021-05-27T16:00:00+00:00Job closed.
Job Description
Technical Support Representatives are responsible for managing various customer issues depending on account assignment; transactions can be related to product issues, product support or any technical support or troubleshooting needed. Tasks may also include:
- Assisting customers in identifying, assessing and resolving issues.
- Responding to customer inquiry via Email/Calls by using various systems and tools
- Attending to and escalating issues that are outside the scope of work
- Coordinating with teams with high-volume transaction and assisting in training or educating new or more junior team members on operation procedures and policies
- Serve as a technical and functional resource, or possibly a super-user to other team members
Minimum Qualifications
- Open to non-bachelor’s degree holders
- At least 1 year of technical support experience (phone-based) is needed
- Must have good English communication skills (written and verbal)
- Must have an average typing speed
- Willing to work in BGC on shifting schedules
Required Skills
- Technical Skills
- Technical Support
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Always
- Office Address
- Robinsons Cybergate Towers 1, 2 and 3, EDSA cor. Pioneer Street, Mandaluyong City, Manila, 1554 Metro Manila
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About Accenture Philippines
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. We help organizations maximize their performance and achieve their vision. We develop and implement technology solutions to improve our clients’ productivity and efficiency — and may run parts of their operations on their behalf. Ultimately, we enable our clients to become high-performance businesses and governments. With approximately 442,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives.