Helpdesk Assistant

GlyphStudios, Inc.

  • Pasig, Philippines
    Orient Square Bldg., Pasig, Metro Manila, Philippines
    Metro Manila
  • Full time
Recruiter was hiring 3 days ago

Job Description

  • Responsible for providing technical assistance and support related to computer systems, hardware, or software.
  • Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution.
  • Ability to diagnose and resolve basic technical issues

Minimum Qualifications

  • Proven experience as a help desk technician or other customer support role
  • Tech-savvy with working knowledge of office automation products, databases and remote control
  • Good understanding of computer systems, mobile devices and other tech products
  • Ability to diagnose and resolve basic technical issues
  • Excellent communication skills
  • Customer-oriented
  • BS/BA in IT, Computer Science, Computer Engineer or relevant field
  • Excellent problem-solving skills;

Jobs Summary

Job level
Entry Level / Junior, Apprentice
Job category
IT and Software
Educational requirement
Bachelor's degree graduate
Recruiter response to application
Office Address
Orient Square Bldg.
5 openings

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About GlyphStudios, Inc.

Glyph is one of the largest mobile services and content providers in the Philippines. The company has developed unique mobile services for all three major carriers in the country: Smart Communications, Globe Telecom and Sun Cellular. Today, Glyph has developed different software and platforms such as website, SMS Campaigns (using our unified access code 5677), chatbots, prepaid loading and distribution network and prepaid card/loyalty platforms.
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