Customer Service (Contract-based)

Shopee

  • South Jakarta, Indonesia
    South Jakarta, DKI Jakarta, Indonesia
    South Jakarta
    DKI Jakarta
    Indonesia
    Indonesia
  • Contractual
Posted 5 months ago and deadline of application is on 20 Nov
Recruiter was hiring 10 hours ago

Customer Service (Contract-based)

Shopee

Job Description

  • Handle customer inquiries from sellers and buyers through call, social media or email
  • Manage and resolve customer related issues and escalations
  • Be the voice of customers to provide feedback to the company
  • Analyze customer experience reports and insights and come up with improvement suggestions and initiatives

Minimum Qualifications

  • Min. Diploma degree from any major
  • Min. 6 months experience as Customer Service or Call Center, fresh graduate are also welcome to apply
  • Strong communication skills & customer-oriented
  • Strong logical thinking and problem-solving skills
  • Good team player, positive attitude and eagerness to learn
  • Driven and motivated
  • Willing to work in shift and has big interest working in e-commerce company
  • Willing to work in contract-based for 3 months
  • Able to join immediately

Jobs Summary

Job level
Entry Level / Junior, Apprentice
Job category
Customer Service
Educational requirement
Completed associate's degree
Recruiter response to application
Sometimes 
Office Address
South Jakarta, DKI Jakarta, Indonesia
Industry
E-Commerce
Vacancy
10 openings
Website
https://shopee.co.id/

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About Shopee

Shopee, backed by Sea (formerly known as Garena) is the fastest-growing eCommerce platform in Southeast Asia and Taiwan. It is a platform tailored for the region, providing both buyers and sellers with an easy, secure and fast online shopping experience through strong payment and logistical support. The Shopee team believes in the transformative power of technology. As shopping on mobile device becomes the new norm, Shopee aims to continually enhance its platform and become the region’s eCommerce destination of choice via ongoing product optimisation and localised user-centred strategies. Shopee is strongly supported by Sea, Southeast Asia’s leading internet platform provider, valued at US$ 3.75 billion according to the Wall Street Journal article. Officially launched in 2015, Shopee has exponentially grown in popularity within the region in less than a year. The team has also been growing in numbers and is now around 5,000 strong, spanning across Singapore, Indonesia, Malaysia, Philippines, Shanghai, Shenzhen, Taiwan, Thailand and Vietnam.