Customer Service (Contract-based)
Shopee
- South Jakarta, IndonesiaSouth Jakarta, DKI Jakarta, IndonesiaSouth JakartaDKI JakartaIndonesiaIndonesia
- ContractualCONTRACTOR
Expired 6 months ago
2022-01-13T12:16:24.783740+00:00Job closed.
Job Description
- Handle customer inquiries from sellers and buyers through call, social media or email
- Manage and resolve customer related issues and escalations
- Be the voice of customers to provide feedback to the company
- Analyze customer experience reports and insights and come up with improvement suggestions and initiatives
Minimum Qualifications
- Min. Diploma degree from any major
- Min. 6 months experience as Customer Service or Call Center, fresh graduate are also welcome to apply
- Strong communication skills & customer-oriented
- Strong logical thinking and problem-solving skills
- Good team player, positive attitude and eagerness to learn
- Driven and motivated
- Willing to work in shift and has big interest working in e-commerce company
- Willing to work in contract-based for 3 months
- Able to join immediately
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Completed associate's degree
- Recruiter response to application
- Sometimes
- Office Address
- South Jakarta, DKI Jakarta, Indonesia
- Vacancy
- 10 openings
- Website
- https://shopee.co.id/
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About Shopee
Shopee is the leading e-commerce platform in Southeast Asia & Taiwan. Shopee promotes an inclusive and sustainable digital ecosystem by enabling businesses to digitalise and grow their online presence, helping more people access and benefit from digital services, and uplifting local communities.
Shopee offers an easy, secure, and engaging experience that is enjoyed by millions of people daily. Shopee is also a key contributor to the region’s digital economy with a firm commitment to helping homegrown brands and entrepreneurs succeed in e-commerce.
Shopee is part of Sea Limited (NYSE: SE), a leading global consumer internet company. Sea’s mission is to better the lives of consumers and small businesses with technology through its three core businesses: Shopee, Garena and SeaMoney.