Boldr
Boldr

Customer Advocate | Tacloban City Area  

Boldr

 
  • Leyte, Philippines
    Leyte, Eastern Visayas, Philippines
    Leyte
    Eastern Visayas
    Philippines
    Philippines
  • ₱20,000.00 - ₱25,000.00 / month
    PHP
    20000
    25000
    20000
    MONTH
  • Full timeFULL_TIME

Expired 4 years ago

2020-08-15T16:00:00+00:00
Job closed.

Job Description

As a Customer Advocate, you will be responsible for interacting with customers to address inquiries and resolve complaints regarding the clients’ products and services.

In this position, you will collaborate with internal and external teams in handling the needs of the customer to provide excellent customer service in a timely and professional manner.

Minimum Qualifications

You Have…

  • 6 months to 1 year of customer service experience (may it be email, phone, or chat support)
  • Basic knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs) and MS Office applications
  • A growth mindset
  • Excellent reading comprehension, verbal, and written communication skills
  • Strong and effective phone contact handling skills
  • Strong ability with customer support software, and different eCommerce platforms (e.g. Shopify, Amazon, Gorgias)
  • An ability to understand and communicate complex ideas to customers, both verbally and in written form
  • Eagerness and ability to learn specialized, technical information
  • Aptitude to quickly learn and navigate new technology, systems, and applications
  • Ability to accept feedback gracefully and with an open mind
  • Intermediate understanding of common Customer Experience best practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Work From Home until further notice

Perks and Benefits

  • Medical / Health InsuranceMedical / Health Insurance
  • Paid Sick LeavePaid Sick Leave
  • Paid Bereavement/Family LeavePaid Bereavement/Family Leave
  • Paid HolidaysPaid Holidays
  • Paid Vacation LeavePaid Vacation Leave
  • Maternity & Paternity LeaveMaternity & Paternity Leave
  • Medical, Prescription, Dental, or Vision PlansMedical, Prescription, Dental, or Vision Plans

Required Skills

  • Problem Sensitivity
  • Email Support
  • Customer Service
  • Time Management
  • Reading Comprehension
  • Typing
  • Communication Skills

Jobs Summary

Job Level
Entry Level / Junior, Apprentice
Job Category
Customer Service
Educational Requirement
Graduated from high school
Recruiter response to application
Always
Office Address
Leyte, Eastern Visayas, Philippines
Industry
Business Process Outsourcing
Vacancy
2 openings
Website
http://www.boldrimpact.com

Feel secure when applying: look for the verified icon and always do your research on a company. Avoid and report situations when employers require payment or work without compensation as part of their application process.

About Boldr

Boldr | Outsourcing With Impact.

Boldr is a purpose-driven outsourcing partner to fast-growing businesses. We provide custom solutions in Customer Experience, Data Management, and Sales Enablement.

At Boldr, we foster an environment where the energetic, the curious, and the passionate thrive. We never shy away from difficulties and have fun taking them on. We see challenges as opportunities to learn because we believe that the finest blades are forged in fire. Our door is always open to like-minded individuals who are looking for a new and exciting BPO culture — ordinary is not in our vocabulary.

If you’re bold enough and want to contribute to making a lasting impact, we want you!


People also applied to

  1. Home

Other Recommended Jobs

Apply jobs in

Job Categories:

Related to your search: