Customer Advocate | Tacloban City Area
- Leyte, PhilippinesLeyte, Eastern Visayas, PhilippinesLeyteEastern VisayasPhilippines
- 20,000.00 - 25,000.00 PHP / monthPHP20,000.0025,000.0020,000.00MONTH
- Full time
As a Customer Advocate, you will be responsible for interacting with customers to address inquiries and resolve complaints regarding the clients’ products and services.
In this position, you will collaborate with internal and external teams in handling the needs of the customer to provide excellent customer service in a timely and professional manner.
- 6 months to 1 year of customer service experience (may it be email, phone, or chat support)
- Basic knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs) and MS Office applications
- A growth mindset
- Excellent reading comprehension, verbal, and written communication skills
- Strong and effective phone contact handling skills
- Strong ability with customer support software, and different eCommerce platforms (e.g. Shopify, Amazon, Gorgias)
- An ability to understand and communicate complex ideas to customers, both verbally and in written form
- Eagerness and ability to learn specialized, technical information
- Aptitude to quickly learn and navigate new technology, systems, and applications
- Ability to accept feedback gracefully and with an open mind
- Intermediate understanding of common Customer Experience best practices
- Customer orientation and ability to adapt/respond to different types of characters
- Work From Home until further notice
Perks and Benefits
- Paid Holidays
- Paid Vacation Leave
- Paid Sick Leave
- Paid Bereavement/Family Leave
- Maternity & Paternity Leave
- Medical / Health Insurance
- Medical, Prescription, Dental, or Vision Plans
- Problem Sensitivity
- Email Support
- Customer Service
- Time Management
- Reading Comprehension
- Communication Skills
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Boldr | Outsourcing With Impact.
Boldr is a purpose-driven outsourcing partner to fast-growing businesses. We provide custom solutions in Customer Experience, Data Management, and Sales Enablement.
At Boldr, we foster an environment where the energetic, the curious, and the passionate thrive. We never shy away from difficulties and have fun taking them on. We see challenges as opportunities to learn because we believe that the finest blades are forged in fire. Our door is always open to like-minded individuals who are looking for a new and exciting BPO culture — ordinary is not in our vocabulary.
If you’re bold enough and want to contribute to making a lasting impact, we want you!