Customer Service Supervisor
Cartenz Group
- South Jakarta, Indonesia, Jalan Jend. Sudirman Kav. 48A, RT.5/RW.4, Karet Semanggi, Kota Jakarta Selatan, DKI Jakarta 12930, South Jakarta, DKI Jakarta, IndonesiaSouth JakartaDKI JakartaIndonesiaIndonesia
- Full timeFULL_TIME
Job closed.
Job Description
- Receive inbound calls from customers and assist them with their inquiries or concern via phone
- Identify and assess customer's need
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Follow communication procedures, guidelines and policies
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Escalate concerns that are not part of his/her job scope
- Keep records of customer interactions, process customer accounts and file documents
Minimum Qualifications
- Bachelor's degree from any discipline
- Age maximum 30 years
- At least 3 years of proven working experience as Customer Service/Call Center Supervisor
- Customer orientation and ability to adapt/respond to different types of characters
- Good communication skills, ability to use positive language
- Strong analytical and problem solving skills
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Office Address
- 25, AIA Central lt. 25, Jalan Jend. Sudirman Kav. 48A, RT.5/RW.4, Karet Semanggi, Kota Jakarta Selatan, DKI Jakarta 12930, South Jakarta, DKI Jakarta, Indonesia
About Cartenz Group
Cartenz Group is the leading provider of affordable cloud-based technologies aspiring to help over 2.500 government, business and NGO clients implement tools for improved operational efficiency, transparency and impact by 2020.
i. “Customer Centricity” – To be deeply invested in the success of our customers, both internal and external, requires commitment to truly understanding their challenges and always providing a strong solution
ii. “Fluidity” – To swiftly adapt our individual and collective priorities to match the rapidly changing needs of our business without compromising on our quest for excellence
iii. “Dependability” – To always under-commit and over-deliver firmly protecting the value of our “word” to clients and one another
Cartenz Group provides employees with exposure to working with government, business and NGOs to innovate technologies for a better Indonesia. We encourage uniqueness in each of our employees and subsidiary companies to foster a working culture that is fun, agile and fast-paced.