Customer Care Specialist

Deployed Philippines, Inc.

  • Pasig, Philippines
    San Miguel Avenue, Pasig, Metro Manila, Philippines
    Metro Manila
  • 25,000.00 - 35,000.00 PHP / monthPHP25,000.0035,000.0025,000.00MONTH
  • Full time
Posted 2 months ago and deadline of application is on 9 Sep
Recruiter was hiring 12 hours ago

Customer Care Specialist

Deployed Philippines, Inc.

Job Description

Claims Function

  • Clients Claims Management – i.e. but not limited to the following:
  • Provide efficient and effective claims service to the clients/insured.
  • Processing of new claim notifications of the client/insured.
  • Collecting of accurate information and required documentation to proceed with a claim.
  • Analyzing the claim made by the client/insured to establish whether it is within the policy conditions.
  • Guide and assist the client/insured on how to proceed with the claim via call, email and SMS.
  • Liaise with the insurer for the processing of the claim(s) requests.
  • Monitoring the progress of the claim, sending follow ups as applicable to the insurer and providing necessary update to the client/insured via call, email and SMS within turnaround time.
  • Prepare reports related to claims administration

Collection Function

  • Monitoring accounts to identify overdue payments.
  • Contacting clients via call, email and SMS to arrange the settlement of overdue payments.
  • Keeping accurate records and reporting on collection activity.
  • Utilize payment options (i.e. credit card, direct debit, bank transfer) to ensure settlement of required payments.

Minimum Qualifications

  • Minimum 3 to 5 years and up experience on Claims Handling, Collection and Customer Service in an insurance broker account/company preferably Australia and/or New Zealand accounts.
  • Proven record of effective and efficient administration and management of insurance claims, collection and customer service.
  • Excellent interpersonal and customer service skills.
  • Excellent negotiation and decision-making skills.
  • Confident when dealing with people, often in difficult circumstances.
  • Strong phone contact handling and active listening skills.
  • Ability to work well under pressure.
  • Ability to think strategically.
  • Takes initiative and ability to adapt quickly to different uncontrolled and unexpected scenarios.
  • Discernment and ability to assess a situation objectively.
  • High attention to detail and sound report-writing skills.
  • Ability to stay calm when customers are stressed or upset.
  • Manage large volume of inbound and outbound calls.
  • Ability to multi-task, prioritize and manage time effectively.
  • Ability to adapt/respond to different types of characters.
  • Working knowledge of Gmail, Spreadsheets and databases.
  • Excellent communication skills.

Perks and Benefits

  • Paid Holidays Paid Holidays
  • Paid Vacation Leave Paid Vacation Leave
  • Paid Sick Leave Paid Sick Leave
  • Paid Bereavement/Family Leave Paid Bereavement/Family Leave
  • Maternity & Paternity Leave Maternity & Paternity Leave
  • Single Parent Leave Single Parent Leave
  • Life Insurance Life Insurance
  • Medical / Health Insurance Medical / Health Insurance
  • Gym Membership Gym Membership

Jobs Summary

Job level
Entry Level / Junior, Apprentice
Job category
Customer Service
Educational requirement
Bachelor's degree graduate
Recruiter response to application
Office Address
San Miguel Avenue
1 opening

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About Deployed Philippines, Inc.

Deployed Philippines Inc is a non traditional BPO company servicing New Zealand and Australian clients. We provide remote staffing services for Banking and Insurance, IT and communication, HR and payroll. Our clients are small and medium sized businesses with specific needs. The company provide high quality solutions in diverse business areas. We focuses on integrated end-to-end outsourcing and delivery of result-oriented benefits to our clients through cost effective support, productivity and process reengineering. We value all our employees and treat each role as important to the company. This type of relationship helps us achieve our goals and move to the next level. If you are striving to reach your full potential and have good strong work ethics we are the company you are looking for.