Help Desk Specialist
ENRA Innovations, LLC
- Parañaque, PhilippinesM10, Auro-Vir Building, Evangelista, Parañaque, Metro Manila, PhilippinesParañaqueMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Expired 4 years ago
2019-12-10T16:00:00+00:00Job closed.
Job Description
We are growing an e-commerce business and we need someone who can help us handle customer inquiries and concerns.
- Manage customer inquiries on social media, email, and phone
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines and policies
- Assist in other office duties like supply management and product packaging and shipping
- Assist in creating and updating Standard Operating Procedures and policies
Minimum Qualifications
- Experience as a client service representative
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- High school degree or vocational course
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- M10, Auro-Vir Building, Evangelista
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About ENRA Innovations, LLC
ENRA Innovations, LLC is a startup company that offers online services. We work on SEO, social media marketing, ecommerce, content writing, and website management.
Our mission is to help small business owners and virtual assistants grow their income.
We are a start up and that means we need individuals who have a drive for learning and problem-solving.
We believe open communication and regular 360 degree feedback is necessary for a healthy, productive team.
BUT due to the agile nature of our work, there's not a lot of time for hand-holding.
So consider joining our team if:
- You can approach change and challenges with a growth mindset.
- You're someone who enjoys pushing yourself to do better.
- You're open to learning new things and new perspectives.
- You're a team player who loves working with other skilled, intelligent, communicative people.
- You're an individual with the ability to self-manage when needed.
- You're interested in hands-on learning and testing of digital marketing principles.
- You're game for fun, learning experiences.
- You're the type of person who will actively seek out answers instead of relying on others to spoon feed you information.