Technical Support Specialist WIX

First Datacorp

Manila, Philippines
Manila, Metro Manila, Philippines
Manila
Metro Manila
Philippines
Philippines
Full timeFULL_TIME

Posted 18 days ago and deadline of application is on 30 Aug

Recruiter was hiring 3 days ago

2026-07-02T03:00:46.494815+00:002026-08-30T16:00:00+00:00

Job Description

A. Workplace IT Support

Assist in handling user inquiries and basic troubleshooting
Provide guidance on M365 tools and IT services
Support IT Service Desk escalation when needed

B. Digital Communication & Campaign Support

Assist in development of:

IT advisories
Awareness campaigns (e.g., password, WFH readiness, productivity tools)
Coordinate dissemination via appropriate channels

C. Content Creation (Canva/Powerpoint, etc.)

Design:

Infographics
Posters
Announcements
Ensure alignment with organizational branding

D. Information Gathering & Reporting

Collect user feedback and service data
Support surveys and information campaigns
Prepare monitoring reports (engagement, requests, compliance)

E. Administrative Support

Assist in documentation and tracking:

Requests
Communications
Campaign activities
Coordinate with procurement/admin teams as needed

Minimum Qualifications

Minimum of two (2) years relevant experience in any of the following:

Workplace IT Experience (WIX) / End-user IT support
Digital user support or IT customer experience
Communication support for IT advisories or campaigns
Basic troubleshooting (hardware, software, connectivity)
Microsoft 365 environment (Outlook, Teams, SharePoint, OneDrive)
Basic understanding of ITSM processes (incident/request handling)
Basic knowledge of Layout and design principles & Visual storytelling and branding
Basic Excel skills (tracking logs, reports, dashboards)

Jobs Summary

Job Level: Entry Level / Junior, Apprentice

Job Category: IT and Software

Educational Requirement: Bachelor's degree graduate

Recruiter response to application: Once in a while

Office Address: A. Mabini St. cor. P. Ocampo St., Bgy. 719, Malate Manila, Philippines 1004

Industry: Information Technology / IT

Vacancy: 1 opening

Website: http://www.first-datacorp.com/

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About First Datacorp

First Datacorp (FDC) has proudly served the industry for over 40 years, delivering innovative and world-class solutions and services across various domains. Our expertise spans Modern Workplace, Infrastructure Modernization, Data and AI, Customer Experience, Governance and Risk Management, Enterprise Automation, and Enterprise Security. Our vision is to be the foremost Filipino Information Technology company creating and delivering innovative and world-class solutions and services for the Philippines and beyond. We believe that a strong IT governance and information backbone is key in our goal to improve and grow our clients’ businesses. As an Information Technology partner with a successful track record and a long-term vision, we can provide the building blocks in shaping your adaptive and agile business. We are a team of highly qualified professionals with world-class IT technologies to help address your business challenges.

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