Customer Success Representative - Escrow Voice
Freelancer.com Philippines Inc.
- Taguig, Philippines31st floor, 32nd St. corner 9th Ave. Eco Tower Bldg., Bonifacio Global City Taguig, Taguig, Metro Manila, PhilippinesTaguigMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Job closed.
Job Description
As a Voice Support Agent, you are the face and voice of the company, guiding our users through the experience, ensuring that it is simple, fast and successful. You will:
- Support client inquiries over the phone.
- Verification of transactions
- Follow up with customers over the phone to increase transaction success rate
- Review and answer support tickets
- Flag issues transaction issues and alert Payments team
- Identify and flag potential fraud issues
Minimum Qualifications
- Exceptional English communication skills - written and verbal
- Candidate must possess at least a Bachelor's/ College Degree in any field.
- At least 1 year(s) of working experience in the related field is required for this position
- Ability to express complex ideas simply and concisely.
- Self-starter.
- Detail oriented and process driven
- Possesses excellent personal and customer service abilities
- Must be able to work flexible hours including graveyard shifts, shifting/rotation of schedules, weekends, overtime (if required) and some holidays
Preferred: - 1-4 yrs experienced employees specialising in Customer Service or equivalent is highly valued.
- Strong analytical and problem solving skills
- Ability to work in a fast paced dynamic environment
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- 31st floor, 32nd St. corner 9th Ave. Eco Tower Bldg., Bonifacio Global City Taguig, Taguig, Metro Manila, Philippines
About Freelancer.com Philippines Inc.
Freelancer.com is the world's largest freelancing and crowdsourcing marketplace by number of users and projects. We connect over 28 million employers and freelancers globally from over 247 countries, regions and territories. Through our marketplace, employers can hire freelancers to do work in areas such as software development, writing, data entry and design right through to engineering, the sciences, sales and marketing, accounting and legal services.
Freelancer Limited is trading on the Australian Securities Exchange under the ticket ASX:FLN