Business Operations Analyst
MyKuya
- Makati, PhilippinesMachine Ventures HQ (Machine City) @ Unit 124 Avida CityFlex SOHO Tower, Makati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippines
- ₱12,000.00 - ₱15,000.00 / monthPHP120001500012000MONTH
- Full timeFULL_TIME
Expired 5 years ago
2020-09-29T16:00:00+00:00Job closed.
Job Description
- Execute on set standards, processes, SLAs, SOPs and service warranties set by managers.
- Ensure all systems operate smoothly and align with our quality standards.
- Monitor real-time operations and address potential issues as they arise.
- Give feedback to managers on how to improve the quality of our service.
- Analyze the performance data and give inputs on how to make our services better.
- Recommends measures based on operations analytics.
Minimum Qualifications
- Experience in customer service.
- Familiarity with Zendesk, VOIP, NPS, and CSAT.
- Keep our FAQs, Help Center, Knowledge Base and Support Articles updated to continously reduce the common reasons for people to reach out to our Chat/Email Support.
- Experience in handling end-to-end sales.
- Exceptional communication and organizational skills. Able to communicate and listen effectively; great written and verbal skills.
- Working at rapidly growing organizations is an advantage.
- A creative, solutions focused approach, with a focus on achieving results.
- Ready to roll-up sleeves and be hands-on.
- Initiative, Pro-active, Energetic, and Self-driven.
Perks and Benefits
Paid Vacation Leave
Performance Bonus
Maternity & Paternity Leave
Paid Holidays
Other
Monthly Credits to use MyKuya
Required Skills
- Complex Problem-Solving
- Operations Management
- Attention to Detail
- People Management
- Problem Solving
- Critical Thinking
- Deductive Reasoning
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Administration and Coordination
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Often
- Office Address
- 4 Chino Roces Ave 2F, KDC Plaza, Makati, 1630 Metro Manila, Philippines
- Vacancy
- 2 openings
- Website
- www.mykuya.com
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About MyKuya
MyKuya is an on-demand labor marketplace that allows consumers and business to hire unskilled and skilled labor through a mobile app. By categorizing and standardizing labor, MyKuya provides a trusted way to match and contract labor in a country where unemployment and underemployment remain high. Consumers use MyKuya for tasks such as picking up coffee or cleaning their homes while businesses use it to augment their staff during special events or peak hours.