Technical Writer
MicroSourcing
- Pasay, PhilippinesTwo E-com Center, Harbor Drive, Pasay, Metro Manila, Philippines, Pasay, Metro Manila, PhilippinesPasayMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Job Description
An Australian Technology provider is looking for an experience technical writer. Duties and responsibilities as follows:
● Documenting and reporting customer pain points observation and feeding back to QOIPR teams
● Developing QOIPR products installation/onboarding processes and procedures in conjunction with the development team
● Developing on-boarding and getting-started tools and content for customers to increase account usage and retention
● Designs and recommends processes for our clients by creating process maps.
● Develop procedure documentation that helps end-user understand the designed process
● Maintain knowledge management
● Produce high-quality documentation that meets applicable standards and is appropriate for its intended audience.
● Special projects or assignments as directed by management
Minimum Qualifications
● Candidate must possess at least a Bachelor's/College Degree in Computer Science or any technology-related field
● 3-5 years relevant experience on the role
● Strong knowledge of the JIRA, Confluence and Zendesk platforms
● Strong knowledge of OmniGraffle and Excel tools.
● Strong technical understanding of software products and solutions
● Exceptional product documentation skills
● Exceptional communications skills - both written and verbal
● Ability to deliver high quality documentation paying attention to detail
● Ability to quickly grasp complex technical concepts and make them easily understandable in text,pictures and diagrams
● Proactive delivery in marketing and releasing communications internally
● Willing to work at MOA, Pasay
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Sometimes
- Office Address
- Two E-com Center, Harbor Drive, Pasay, Metro Manila, Philippines