CRM Administrator | Eastwood
MicroSourcing
- Quezon City, Philippines1880 Avenue Building, Quezon City, National Capital Region, PhilippinesQuezon CityNational Capital RegionPhilippinesPhilippines
- Full timeFULL_TIME
Job Description
MicroSourcing Philippines is looking for Helpdesk Officer for Australia's leading aggregator!
Work for a client that has years of industry experience in all aspects of mortgage broking - working with a wide variety of lenders and in aggregation.
• Responding to broker queries regarding the CRM system and Apply Online via tickets raised into the CRM Helpdesk main queue.
• Attending to real-time chat-based queries about Mercury and Apply online.
• Assisting requestor on how to use the client's internal CRM system and Apply Online.
• Escalating Apply Online Incidents to third party NextGen.
• Ensuring the accuracy of the company wiki articles by making or suggesting changes.
Minimum Qualifications
• 2+ years in similar application / CRM support role
• Ability to multi-task
• Exceptional Customer Service focus
• Quick learner
• Works well under pressure
• Gains satisfaction from helping others
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Sometimes
- Office Address
- 1880 Avenue Building