Claim Officer
Asuransi Astra
- South Jakarta, IndonesiaSouth Jakarta, DKI Jakarta, IndonesiaSouth JakartaDKI JakartaIndonesiaIndonesia
- Full timeFULL_TIME
Posted 2 days ago and deadline of application is on 29 Mar
Recruiter was hiring 9 days ago
2026-02-13T10:50:33.326915+00:002026-03-29T17:00:00+00:00Job Description
a. Claim Management
- Melakukan proses verifikasi dan analisa klaim terhadap data dan berkas tagihan atas perawatan yang diberikan, yaitu memastikan kesesuaian dengan indikasi medis dan ketentuan benefit polis
- Memastikan biaya yang ditagihkan sesuai dengan kesepakatan yang telah disepakati dan melakukan posting sesuai benefit peserta
- Melakukan approval untuk tipe klaim menegah dan kompleks sesuai dengan ketentuan benefit polis dan standar prosedur yang berlaku
- Berkoordinasi dengan atasan jika terdapat klaim yang tidak sesuai dengan ketentuan polis, agar segera mendapat keputusan atas klaim
Untuk memastikan klaim yang dibayarkan perusahaan sesuai dengan ketentuan dan tepat waktu sesuai lead time yang dijanjikan kepada peserta
b. Quality Control
Melakukan proses Quality Control terhadap berkas dan pembayaran klaim untuk memastikan proses klaim yang dijanjikan sudah tepat sesuai dengan ketentuan yang berlaku
Minimum Qualifications
Kualifikasi Claim Officer:
- Memilliki pendidikan minimal D3/S1 dari semua jurusan
- Memiliki pengetahuan/pengalaman medis (perawat) atau memiliki pengalaman verifikasi claim asuransi kesehatan
- Memiliki logika berpikir dan analisa yang baik
Penempatan di Semarang atau Head Officer - Jakarta
Perks and Benefits
Gym Membership
Medical / Health Insurance
Required Skills
- Medical Industry Knowledge
- Quality Assurance
- Attention to Detail
- Critical Thinking
- Monitoring and Evaluation
Preferred Courses
- Public Health
- medical
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Health and Medical
- Educational Requirement
- Bachelor's degree graduate
- Office Address
- Asuransi Astra (Garda Center) - TB Simatupang, Gedung Graha Asuransi Astra, Jalan TB Simatupang No.Kav. 15, RT.4/RW.1, Lb. Bulus, Kec. Cilandak, Kota Jakarta Selatan, Daerah Khusus Ibukota Jakarta 12440, Indonesia
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About Asuransi Astra
Asuransi Astra has been serving customers for more than half a century, precisely since September 12, 1956. The company, known for its Garda Oto motor vehicle insurance products, serves customers through a network of services spread across 28 branch offices, as well as service units and Garda Centers that continue developing. In addition to motor vehicle insurance, other products from Asuransi Astra are Garda Medika health insurance, mining industry insurance, agribusiness industry insurance, shop insurance, gas station insurance, sharia insurance, and others.
Since 2015, Asuransi Astra has developed its products and services digitally and introduced Garda Mobile as a collection of mobile applications intended for retail, commercial and general customers. The four Garda Mobile applications namely Otocare, Medcare, HR-access, and CR-access are consistently updated through various innovations aimed at customer convenience and comfort. The latest innovation developed in the Garda Mobile Otocare with the presence of GarXia, the first insurance purchase chatbot in Indonesia that can also help customers in reporting claims and the Garda Mall feature that allows users to shop for a variety of automotive needs, Astra Financial financial products, also to buying and selling cars. Asuransi Astra also has four digital products namely Garda Me, Garda Edu, Garda Home, and Garda Trip which can be purchased easily and quickly through the gardaoto.com site.
Asuransi Astra performance has also been recognized with various awards that have been received, including: Platinum Indonesia Best Brand Award (2002-2019), Top Brand Award (2007-2019), Service Quality Award (2007-2018), Corporate Image Award ( 2007-2019), Indonesian Customer Satisfaction Award (2001-2017), Indonesia Original Brand Award (2017-2019), General Insurance with very good financial performance in the Infobank Insurance Award (2008-2016, 2019), Excellent Service Experience Award (2013 -2020), Contact Center Service Excellence Award (2013-2020), Social Media Award (2012, 2016), Indonesia Sharia Finance Award (2017), Insurance Award (2017-2018), Insurance Consumer Choice Award (2017-2018), Asian Brands (2018), Marketing Award (2018), Indonesia Digital Innovation Award (2018), Markeeter of the Year (2018-2019), Infobrand Mobile Application Choice (2018), Marketeers Editor Choice Award (2018-2019), Indonesia Insurance Innovation Award (2019), Indonesia Digital Popular Brand Award (20 19), and others.
With the support of branches and workshops that are spread all over Indonesia, along with the best services and a series of achievements, certainly not stopping the steps of Asuransi Astra innovation through products that are built from the new spirit of Asuransi Astra to always provide comfort and peace for every customer. Therefore, Asuransi Astra will invest time and effort so that you always smile. "Peace of Mind to Millions" is the result that Asuransi Astra will provide to each customer.
Disclaimer:
Asuransi Astra tidak pernah memungut biaya apa pun untuk seluruh proses rekrutmen. Apabila menemukan kejanggalan terkait kegiatan yang mengatasnamakan Asuransi Astra, cek kebenaran informasi tersebut melalui Garda Akses 1 500 112, atau Instagram @AsuransiAstra.