Customer Experience Officer
PT Prodia Widyahusada Tbk. (Prodia)
- Central Jakarta, IndonesiaIndonesia, DKI Jakarta, Central JakartaCentral JakartaDKI JakartaIndonesiaIndonesia
- Full timeFULL_TIME
Posted a day ago and deadline of application is on 30 Sep
Recruiter was hiring 35 minutes ago
2026-09-08T00:54:21.466465+00:002026-09-30T17:00:00+00:00Job Description
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Support service quality and customer experience initiatives across branches.
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Monitor and evaluate service implementation and identify areas for improvement.
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Collect, process, and analyze service performance data.
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Prepare reports and insights related to service performance.
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Coordinate with branches and regional teams on service programs and activities.
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Manage departmental documentation and administrative processes.
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Develop communication materials to support the company's service culture.
Minimum Qualifications
- Bachelor’s degree in Business Administration, Statistics, Mathematics, or other relevant fields
- Have 1-2 years experience in customer experience, service quality, or customer satisfaction area.
- Strong administrative and documentation skills, with high attention to detail.
- Strong data processing and analytical skill, with the ability to organize, analyze, and interpret service performance data.
- Proficient in Microsoft Excel & Google Spreadsheet, including data processing, reporting, and basic data analysis.
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Always
- Office Address
- Prodia Tower, Jl. Kramat Raya No. 150, Jakarta 10430, Indonesia
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