Customer Intelligence (Operational)


  • South Jakarta, Indonesia
    South Jakarta, DKI Jakarta, Indonesia, South Jakarta, DKI Jakarta, Indonesia
    South Jakarta
    DKI Jakarta
  • Full time
Posted 2 days ago and deadline of application is on 11 Nov
Recruiter was hiring 2 days ago

Customer Intelligence (Operational)


Job Description

  • Gather relevant data about customers and potential consumers by using the right method.
  • Collect information and break it down in a meaningful way.
  • Have ability to understand customer behavior based on data.
  • Use the information and analyze to identify market trends or to find areas of need that aren't currently being met.
  • Produce insightful reports based on high impact topics
  • Propose actionable recommendations work

Minimum Qualifications

  • Have 1-year experience on analyst, research, and insights (Fresh graduate is welcome).
  • Proficient in English, both written and verbal.
  • A critical thinker with strong analytical skills with systematic thinking process.
  • Have high willingness to learn, curious, observant, and detail oriented.
  • Love to work with data and numbers.
  • Have a passion for continuously improving customer experience
  • Be a problem solver who always thinks about what to do next
  • A passion for customer experience combined with business curiosity and a strategic viewpoint

Preferred Qualifications

  • Good in Excel and Powerpoint (is a plus)
  • Have qualitative and quantitative research skills (is a plus)
  • Have basic statistical knowledge (is a plus)
  • Experience and knowledge of customer experience metrics (is a plus)
  • Have experience on eCommerce (is a plus)

Jobs Summary

Job level
Fresh Grad / Entry Level
Job category
Customer Service
Educational requirement
Bachelor's degree graduate
Recruiter response to application
Once in a while 
Office Address
South Jakarta, DKI Jakarta, Indonesia
2 openings

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About Tokopedia

Tokopedia is an Indonesian technology company with a mission to democratize commerce through technology. We are the leading marketplace in Indonesia; we encourage millions of merchants and consumers to participate in the future of commerce. Our vision is to build an ecosystem where everyone can start and discover anything with ease. We are holding to these three principles that drive us forward. We call them our DNA, the traits that embody who we are as Tokopedia Nakama: Focus on Consumer, Growth Mindset, and Make it Happen, Make it Better