NOC L1 Analyst
Trends Group, Inc.
- Makati, Philippines23rd Floor, 105 H.V. Dela Costa , Makati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Posted 6 months ago and deadline of application is on 17 Oct
Recruiter was hiring 7 days ago
2023-10-17T06:06:15.960413+00:002024-10-17T06:04:35.723000+00:00Job Description
Core Responsibilities
- Accomplish all assigned tasks by the management in a timely and effective manner as deemed necessary for the betterment of the organization as a whole.
Business Relationship Management
- Professionally represent Trends management; enriching client relationships and providing expertise, composure and competence.
Service Operations Management
- Review and approve advisories
- Report to immediate head-on significant events that happened on the assigned shift and ensure smooth and orderly transition to the incoming team member.
Service Operations Management - Event & Monitoring Management
- Assist and guide NOC Analysts in the monitoring of infrastructure events for proper categorization and prioritization.
- Assist and guide NOC Analysts in the creation and updating of tickets.
- Provide assistance and appropriate actions in remediation of critical infrastructure incidents.
- Ensure events and activities are properly coordinated between On-Site Team and NOC teams
Service Operations Management - Incident Management
- Act as an Incident Handler for P1 and P2 incidents
- Escalate to Incident Manager for P1 and P2 incidents
- For non P1 and non P2 incidents
- Manages Incidents
- Manages escalation
- Communicates with Trends Operations Engineer and provide/communicate update to Client and Trends internal resources (SDM, NOC Manager, Service Operations Head, MICTS Head)
Organizational Development - Team Management
- Supervise the operations and ensure it is in accordance with the support and operation policies, protocols and procedures
- Train and coach new member going on board, specifically on policies and process
- Responsible for providing task assignments for resource within his team
- Conduct performance review of his team members
Change Management
- Supervise the implementation of changes.
Information Management
- Promote and contribute to Service Operations’ information and knowledge repository.
Minimum Qualifications
A. Minimum Education
- Must be a graduate of Computer Studies/Computer Engineering/Information Technology/Electronics Engineering or equivalent
B. Minimum Experience/Training
Experience
- Have at least 1 year working experience in a NOC Operations environment
Training & Certifications Requirement
- ITIL Foundation
- Cisco Certified Network Associate (CCNA)
- Routing and Switching
- • Wireless
Training & Certification Development
Technical Training
- Windows Admin
- Linux Admin
- Cisco Certified Network Professional (CCNP)
- Routing and Switching
- Wireless
Management Training
- Developing Excellent Supervisors
- People & Performance Management
- Coaching & Mentoring Essentials
- 21 Irrefutable Laws of Leadership (John Maxwell)
Abilities
- Must work well under pressure
- Must have good interpersonal skills
- Must be proactive when identifying potential issues
- Must show strong & effective coaching capabilities
- Must show strong customer management skills
- Must prepare well-organized and comprehensive reports tailored to its audience
- Able to effectively assess tasks & risks to prioritize work
- Able to approach a complex task by breaking it down into its component parts and considering each part in detail
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Office Address
- 105 H.V. Dela Costa, Makati, Metro Manila, Philippines
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About Trends Group, Inc.
The milestones achieved by our first company, Trends, is a testament to how impactful and well-received our humble beginnings have been. Now, we have multiple subsidiaries that operate independently of each other, with distinct business objectives and operational structure. When we are blessed with success, it is our duty to walk in wisdom and plan our course for making the best of it. Empowered by a strong vision, we are now ready to put in the work that comes with positioning our conglomerate to enter the world’s biggest economies. From generating growth in the ICT industry, we are now pursuing to nurture leading and global businesses.
The time has come to explore the possibilities in ICT and beyond.
Equipped with a vision and the right values, we are expanding and reaching new heights as a powerful, nurturing, and timeless conglomerate. We are moving towards a more promising future to cultivate opportunities and provide a customer experience like no other. Trends Group Inc. promises to give our partners the satisfaction they deserve and elevate itself to create and grow leading and global businesses.