Customer Service Representative (CSR)
TalentHero
- Pasig, Philippines2nd floor Metrowalk Complex, Meralco Avenue , Pasig, Metro Manila, PhilippinesPasigMetro ManilaPhilippinesPhilippines
- ₱25,000.00 - ₱35,000.00 / monthPHP250003500025000MONTH
- Full timeFULL_TIME
Expired a year ago
2023-01-30T16:00:00+00:00Job closed.
Job Description
A Customer Service Email/Chat Associate is responsible for providing a high level of service to customers via live chat, email and chat.
Responsibilities:
- Communicating to customers via voice, email, chat and SMS
Personal Development:
- Actively seeks feedback from direct reports and team
- Demonstrate a desire to grow and learn.
- Share in establishing change processes for self as required
- Works well under pressure
Benefits
- HMO
- SSS
- Pag-ibig
- Phi-health
- Leave Credits upon regularization
- 13th Month Pay
- * Pre-Screening will be done via Video Call
- Working Hours: 7am to 7pm EST, (10pm to 10am Manila)
Minimum Qualifications
- Excellent written and fluent verbal communication skills
- Strong understanding of customer service
- Negotiation skills for sales and resolving issues.
- Fast and accurate typing skills
- Excellent spelling and grammar
- Capable of solving problems and handling complaints.
- Ability to show empathetic customer service, take ownership and responsibility of all situations.
- Attention to detail.
- Work well in a team environment.
- Passion and enthusiasm
- Strong work ethic contributes a very professional attitude towards all aspects of work.
- Preferably college graduate and with minimum of 2 years work experience in a similar role and/or as Call Center Representative/Customer Service Agent in a BPO/call center industry
Perks and Benefits
Paid Vacation Leave
Paid Sick Leave
Medical / Health Insurance
Life Insurance
Required Skills
- Customer Service
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- Meralco Ave, Pasig, Metro Manila, Philippines
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About TalentHero
TalentHero is a global talent acquisition platform that enables companies to hire anyone in the world through our vetted network of freelance recruiters and agencies.
Whether you need to only hire one employee or hundreds, we have customized packages that will fit any companies needs.
We’re trusted by thousands of employers all over the world for hiring staff from all industries, our verticals are: Technology, Marketing, eCommerce, Startups, Customer Support, Back Office, Accounting, Finance, Banking, Insurance, Logistics, Multi-Lingual, Expats, Healthcare, Media, Design, BPO’s, and Executive Hires.