Customer Happiness Associate

ZEN Rooms

  • Taguig, Philippines
    Taguig, Metro Manila, Philippines
    Taguig
    Metro Manila
    Philippines
  • 18,000.00 - 23,000.00 PHP / monthPHP18,000.0023,000.0018,000.00MONTH
  • Full time
Posted a month ago and deadline of application is on 23 Mar
Recruiter was hiring 2 days ago

Customer Happiness Associate

ZEN Rooms

Job Description

Come Change the Travel Sector!

ZEN Rooms, the game-changer startup in the hospitality industry, is searching for a Customer Happiness Associate to implement and create strategic ways to maximize profits for ZEN.

Roles and Responsibilities

  • Work in an international environment, communication with sales and account management teams across 5 countries of ZEN Rooms operation
  • Responsible for committed deliverables and accountable to colleagues for the success of the team
  • Management of inbound and outbound telephone calls (60% - international customers/partners)
  • Processing of customer inquiries, solving customers/partners problems striving to exceed expectations of customers and the team
  • Identify new opportunities for improving the way the job is performed and in the way the customer and team are served
  • Deliver best customer experience

Minimum Qualifications

What we are looking for?

Academic and Work Experience

  • Experience in handling direct customer service support is a plus
  • Completed a vocational course or bachelor's degree in any field
  • Fresh graduates are more than welcome to apply

Mindset and Attitude

  • Pro-active and self-driven students and graduates with a hands-on can-do attitude
  • Able to change procedures to fit an ever-evolving operation process
  • Willing to take in new knowledge

Skill Sets

  • Excellent written and spoken English and Filipino
  • High attention to detail
  • Outstanding communication skills

Perks

  • Quarterly KPI Bonuses (as much as Php 5400/quarter!)
  • Salary increase based on performance as early as 2 months, aside from the usual Annual Increase!
  • Healthcare Benefits
  • Paid Vacation and Sick Leaves
  • Employee Discount for any ZEN Rooms accommodations across Southeast Asia!

Perks and Benefits

  • Flexitime Flexitime
  • Paid Vacation Leave Paid Vacation Leave
  • Paid Sick Leave Paid Sick Leave
  • Maternity & Paternity Leave Maternity & Paternity Leave
  • Medical / Health Insurance Medical / Health Insurance
  • Employee Discounts Employee Discounts
  • Free Lunch or Snacks Free Lunch or Snacks
  • Performance Bonus Performance Bonus

Jobs Summary

Job level
Entry Level / Junior, Apprentice
Job category
Customer Service
Educational requirement
Bachelor's degree graduate
Recruiter response to application
Always 
Office Address
Taguig, Metro Manila, Philippines
Industry
Hospitality and Tourism
Vacancy
1 opening
Website
http://www.zenrooms.com

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About ZEN Rooms

ZEN Group: improving the Southeast Asian hotel industry and democratizing travel We are an operating system for Southeast Asian budget & mid range hotels. We allow our hotel clients to be more productive and competitive: increase revenue, optimize cost base and increase guest trust & satisfaction. Through technological and operational solutions, we address the deep, widespread inefficiencies in the Southeast Asian budget & mid range hospitality sector. By helping Southeast Asian hotels operate more efficiently: better value-for-money and safer, ZEN contributes daily to democratizing travel in Southeast Asia. Millions of travelers looking for the best value-for-money stay at ZEN franchised or operated properties each year. ZEN Group is backed by the #1 Korean travel group Yanolja (funded by Booking.com/Agoda) and a leading group of institutional technology investors including Rocket Internet (behind Lazada etc). Who are our clients? ZEN is trusted by thousands of hotel owners throughout Southeast Asia looking to increase the long-term value of their property. Our clients are budget & mid range hotel/property owners looking to increase the productivity/ performance of their asset and gain a competitive advantage vs. their competitors. ZEN’s customer traveler base are local and regional young travelers (millenials, young families, young business travelers) looking for the best affordable rooms in Southeast Asia. ZEN Rooms can be booked on zenrooms.com and all leading Travel Agencies worldwide. How do we work? Our hotel chain: ZEN Franchises and ZEN Operated accommodation ZEN is already the #1 hotel chain by room count in the Philippines and top 3 in Southeast Asia. ZEN is one of the fastest growing and is the best rated budget chain since 2017 on Booking.com. ZEN's chain comprises hundreds of self-operated and franchised properties, all leading value-for-money in their neighborhood: - Budget (launched since 2015): ZEN Rooms - Budget + (launched since 2017): ZEN Premium; ZEN Homes New brands to be launched: ultra budget; mid range. ZEN Hospitality Solutions Providing the ZEN Operating System to hotel owners and managers throughout Southeast Asia. As a hotel operator and franchisor ourselves, we understand first hand the complexities of revenue production, reducing cost bases, optimizing operations and the daily complexities of running a competitive hotel. We provide a range of targeted technological and operational solutions to help hotel owners perform better, with less effort and increase the long-term value of their property. THE ZEN TRIBE We are a team of over 500 superstars constantly trying to better the hospitality industry. Our team is composed of resourceful and creative individuals from the best universities around the world. We are a young global team, averaging 24 years old, and coming from over 15 countries. Our offices are located in the Philippines, Indonesia, Malaysia, Thailand, and Singapore. Each member of our team is constantly challenged to grow and take on responsibilities while being guided by great mentors. This is why career progression in the company is rapid for individuals, disregarding age, who are dynamic, proactive, and ambitious. We have created a very collaborative working environment where every individual is empowered to make a difference, regardless of hierarchy. Become part of a tribe that loves the hospitality industry, that cares about each other, and that changes the travelling experience of ZEN’s ever growing customer base