Customer Happiness Associate  

Come Change the Travel Sector!

ZEN Rooms, the game-changer startup in the hospitality industry, is searching for a Customer Happiness Associate to implement and create strategic ways to maximize profits for ZEN.

Roles and Responsibilities

• Work in an international environment, communication with sales and account management teams across 5 countries of ZEN Rooms operation
• Responsible for committed deliverables and accountable to colleagues for the success of the team
• Management of inbound and outbound telephone calls (60% - international customers/partners)
• Processing of customer inquiries, solving customers/partners problems striving to exceed expectations of customers and the team
• Identify new opportunities for improving the way the job is performed and in the way the customer and team are served
• Deliver best customer experience

What we are looking for?

Academic and Work Experience

• Experience in handling direct customer service support is a plus
• Completed a vocational course or bachelor's degree in any field
• Fresh graduates are more than welcome to apply

Mindset and Attitude

• Pro-active and self-driven students and graduates with a hands-on can-do attitude
• Able to change procedures to fit an ever-evolving operation process
• Willing to take in new knowledge

Skill Sets

• Excellent written and spoken English and Filipino
• High attention to detail
• Outstanding communication skills

Perks

• Quarterly KPI Bonuses (as much as Php 5400/quarter!)
• Salary increase based on performance as early as 2 months, aside from the usual Annual Increase!
• Healthcare Benefits
• Paid Vacation and Sick Leaves
• Employee Discount for any ZEN Rooms accommodations across Southeast Asia!