Customer Happiness Associate
- Taguig, PhilippinesTaguig, Metro Manila, PhilippinesTaguigMetro ManilaPhilippines
- 18,000.00 - 23,000.00 PHP / monthPHP18,000.0023,000.0018,000.00MONTH
- Full time
Come Change the Travel Sector!
ZEN Rooms, the game-changer startup in the hospitality industry, is searching for a Customer Happiness Associate to implement and create strategic ways to maximize profits for ZEN.
Roles and Responsibilities
- Work in an international environment, communication with sales and account management teams across 5 countries of ZEN Rooms operation
- Responsible for committed deliverables and accountable to colleagues for the success of the team
- Management of inbound and outbound telephone calls (60% - international customers/partners)
- Processing of customer inquiries, solving customers/partners problems striving to exceed expectations of customers and the team
- Identify new opportunities for improving the way the job is performed and in the way the customer and team are served
- Deliver best customer experience
What we are looking for?
Academic and Work Experience
- Experience in handling direct customer service support is a plus
- Completed a vocational course or bachelor's degree in any field
- Fresh graduates are more than welcome to apply
Mindset and Attitude
- Pro-active and self-driven students and graduates with a hands-on can-do attitude
- Able to change procedures to fit an ever-evolving operation process
- Willing to take in new knowledge
- Excellent written and spoken English and Filipino
- High attention to detail
- Outstanding communication skills
- Quarterly KPI Bonuses (as much as Php 5400/quarter!)
- Salary increase based on performance as early as 2 months, aside from the usual Annual Increase!
- Healthcare Benefits
- Paid Vacation and Sick Leaves
- Employee Discount for any ZEN Rooms accommodations across Southeast Asia!
Perks and Benefits
- Paid Vacation Leave
- Paid Sick Leave
- Maternity & Paternity Leave
- Medical / Health Insurance
- Employee Discounts
- Free Lunch or Snacks
- Performance Bonus
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