Job Description
Come Change the Travel Sector!
ZEN Rooms, one of the fastest-growing startups in Southeast Asia, is searching for a Reservation Assistant Manager to expand its successful business.
About ZEN
We are an operating system for Southeast Asian budget & mid-range hotels. We allow our hotel clients to be more productive and competitive: increase revenue, optimize cost base, and increase guest trust & satisfaction. Through technological and operational solutions, we address the deep, widespread inefficiencies in the Southeast Asian budget & mid-range hospitality sector.
By helping Southeast Asian hotels operate more efficiently: better value-for-money and safer, ZEN contributes daily to democratizing travel in Southeast Asia. Millions of travelers looking for the best value-for-money stay at ZEN franchised or operated properties each year.
ZEN Group is backed by the #1 Korean travel group Yanolja (funded by Booking.com/Agoda) and a leading group of institutional technology investors including Rocket Internet (behind Lazada etc)
About the role
We are currently looking for a skilled and passionate Reservation Assistant Manager to become part of our international team of highly talented and motivated people. As a Reservation Assistant Manager in ZENRooms, you will be responsible for ensuring smooth operations of the department and focus on continuous improvement.
You will be responsible for:
- Control and monitor daily reservation activities
- Lead, motivate, and develop the teams: Reservations & Payments. Provide thought leadership, strategic insight, and clear communication (written and verbal) to the team
- Ensure clear SOPs and processing guidelines for reservations and payments across global and regional channels, ensure the accuracy of transaction records and deliver excellent service to our clients (hotel owners/ managers/guests)
- Track, analyze and report on operations metrics
- Work closely with other teams to identify the roots of potential problems and develop sustainable solutions
- Ensure the accuracy and timely collections of payments from Online and Offline travel agents. Coordinate with parties to resolve any bottlenecks
- Responding in a highly logical and prompt manner in solving ad-hoc issues related to reservations improvement matters
- Preparing weekly performance reports for the board of managers
Minimum Qualifications
- At least 2-3 years of people management experience.
- Experience in the e-commerce industry is highly preferred.
- Preferably to have knowledge of OTAs (Online Travel Agency) and PMS (property management system)
- Excellent knowledge of Microsoft Office and Microsoft Excel and the ability to maximize the use of new technologies for you and your team.
- Bachelor's Degree from Top Universities (Local or Foreign).
Perks and Benefits
- Free Lunch or Snacks
- Medical / Health Insurance
- Paid Sick Leave
- Employee Discounts
- Paid Vacation Leave
- Maternity & Paternity Leave
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Often
- Office Address
- Lower Ground, Bonifacio Technology Center, 31st Street, Taguig, Metro Manila