IT Service Desk
PT Astra Graphia Information Technology
- Yogyakarta, IndonesiaYogyakarta, DI Yogyakarta, IndonesiaYogyakartaDI YogyakartaIndonesiaIndonesia
- Penuh waktuFULL_TIME
Lowongan dipasang 6 days ago dan batas waktu lamaran adalah 17 Aug
Rekruter terakhir aktif 2 hours ago
2025-07-11T08:36:29.322580+00:002025-08-17T17:00:00+00:00Deskripsi Pekerjaan
- Provide first-line technical support to internal and external users (if applicable) via phone, email, or in person.
- Diagnose and troubleshoot hardware, software, and network problems.
- Resolve common issues independently using established protocols and knowledge base resources.
- Escalate complex or unresolved issues to senior technicians or other relevant teams.
- Document support interactions and solutions for future reference.
- Maintain and update knowledge base articles with new information and solutions.
Kualifikasi Minimum
1. Strong understanding of computer hardware and software: This includes PCs, laptops, operating systems, networking basics, and common applications.
2. Problem-solving and analytical skills: The ability to identify the root cause of technical issues and implement effective solutions is crucial.
3. Diagnostic skills: Being able to troubleshoot issues systematically and efficiently is essential.
4. Familiarity with troubleshooting tools and resources: Knowledge of ticketing systems, knowledge bases, and online troubleshooting resources is valuable.
Ringkasan Perkerjaan
- Tingkat Posisi
- Lulusan Baru / Junior
- Spesialisasi
- IT and Software
- Persyaratan tingkat pendidikan
- Lulus program Sarjana (S1)
- Respon rekruter ke lamaran
- Once in a while
- Alamat Kantor
- Yogyakarta, DI Yogyakarta, Indonesia
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