Customer Issue Resolution Supervisor
3M Service Center APAC, Inc.
- Taguig, Philippines18th and 19th Floors,, 31st St, Fort Bonifacio, Taguig, Metro Manila, PhilippinesTaguigMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Job Description
- Supervise End-to-End CIR teams, including 1:1s, workload prioritization, and feedback.
- Manage team development, focusing on career growth and continued learning.
- Facilitate customer meetings to reconcile issues, conflicts, and ensure timely payments.
- Adapt techniques to solve complex problems and analyze team data for actionable directives.
- Set priorities, assign tasks, provide performance feedback, and lead change initiatives
- Prepare and present regular reports on collections and dispute activities and performance
- Lead projects, ensuring alignment with business strategies and meeting objectives and deadlines
- Participate in corporate programs, comply with standards and policies, and uphold 3M’s values and ethics.
- Has a considerable impact on the functional work group/team, providing coaching and leadership.
- Train, mentor and evaluate the performance of the team
- Develop and implement strategies to improve team performance and efficiency
- Manage project timelines, resources, and deliverables to ensure successful outcomes
- Collaborate cross-functionally to address customer complaints and find creative solutions with other departments, such as credit, finance, and sales, to resolve complex issues and improve overall customer experience
- Identify opportunities to enhance service capacity, improve customer experience, and achieve operational excellence.
- Lead and support the implementation of new processes and manage change initiatives.
- Coordinate with other departments, such as accounting and customer service, to resolve issues related to
Minimum Qualifications
- Bachelor's degree and Min 6 years experience in finance, AR/collections or pricing
- Minimum 3 years experience in leadership position
- Strong analytical, communication, and presentation skills with the ability to multi-task under time constraints.
- Ability to engage, influence, coach, develop others, and lead cross-functional teams.
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Office Address
- Bonifacio Stopover Corporate Center 31st Street corner 2nd Avenue, Bonifacio Global City
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About 3M Service Center APAC, Inc.
3M believes science helps create a brighter world for everyone. Using 49 unique technology platforms and industry-defining research and development, we unlock the power of people, ideas and science to reimagine what’s possible. Across safety and industrial, transportation and electronics, and consumer markets, 3M is dedicated to applying and sharing our expertise to help customers, communities, and society solve their greatest challenges.
3M has been improving lives in Southeast Asia for more than 60 years, beginning with the founding of 3M in the Philippines in 1961. The company has operations across Indonesia, Malaysia, Philippines, Singapore, Thailand, and Vietnam.