Service Management Specialist

AF Payments Inc.

  • Makati, Philippines
    4F, 4F, Makati Stock Exchange Building, Makati, Metro Manila, Philippines, Makati, Metro Manila, Philippines
    Metro Manila
  • Full time
Posted 9 days ago and deadline of application is on 29 Apr
Recruiter was hiring 3 days ago

Service Management Specialist

AF Payments Inc.

Job Description

The Service Management Specialist is responsible for the support the full implementation / execution and delivery of services through established service level measures that is used to monitor performance and serves as input for review and improvement. This position oversees the PM (Project Management) that looks after the planning and controlling of client deployments and the cutover from development/testing of new systems into production.

This position also manages the Deployment Repository or the Master list of clients, systems, devices and versions that have been rolled out into Production or our Live environment.

Main Roles and Responsibilities:

Project Management

Release Management,Operational Readiness Testing and Pilot

Service Measurement and Reporting

Configuration and Change Management

Minimum Qualifications

  • Graduare of any Business management, Information Technology, Computer Sciences Degrees, preferred
  • 5-8 years work experience with proven experience in handling Service Management
  • Knowledge on ITIL
  • atleast 3 years experience on Project Management, Release Management, Configuration and Change Management

Perks and Benefits

  • Flexitime Flexitime
  • Paid Holidays Paid Holidays
  • Paid Vacation Leave Paid Vacation Leave
  • Paid Sick Leave Paid Sick Leave
  • Retirement Benefit Plans Retirement Benefit Plans
  • Life Insurance Life Insurance
  • Medical / Health Insurance Medical / Health Insurance
  • Gym Membership Gym Membership
  • Performance Bonus Performance Bonus

Jobs Summary

Job level
Associate / Supervisor
Job category
IT and Software
Educational requirement
Bachelor's degree graduate
Recruiter response to application
Once in a while 
Office Address
4F, Makati Stock Exchange Building, Makati, Metro Manila, Philippines
Payments Solutions
1 opening

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About AF Payments Inc.

AF Payments Inc. is the product of a partnership between two of the country’s biggest conglomerates, the Ayala Group and First Pacific Group. Both conglomerates created a consortium known as the AF Consortium to participate in the bid for the Automated Fare Collection System (AFCS) project released by the Public-Private Partnership Center (PPP) of the Republic of the Philippines to be overseen by the Department of Transportation and Communications (DOTC). The AF Consortium brings together companies that have strong track records and experience in operating banking and payments, utilities, retail, telecommunications, and toll road businesses, focused on developing commuting efficiency and improving customer experience. The AF Consortium is composed of the following member companies: - BPI Card Finance Corporation - Globe Telecom - AC Infrastructure Holdings for the Ayala group - Metro Pacific Investments - Smart Communications, Inc. and - Meralco Financial Services Corp. for the First Pacific group
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