Service Delivery Associate
ATI Business Group
- Central Jakarta, IndonesiaCentral Jakarta, DKI Jakarta, IndonesiaCentral JakartaDKI JakartaIndonesiaIndonesia
- Full timeFULL_TIME
Posted a day ago and deadline of application is on 2 Oct
Recruiter was hiring a day ago
2025-08-04T08:30:58.991282+00:002025-10-02T17:00:00+00:00Job Description
- Manage and execute basic service requests for solution implementation
- Prioritize tasks based on urgency and service level agreements
- Use internal tools (e.g., GOT and Maestro) to track and deliver assignments
- Follow established processes and escalate issues when needed
- Collaborate with senior team members for guidance on complex tasks
Minimum Qualifications
- Bachelor’s degree from any major
- 3-5 years in service delivery/product implementation
- Experience that would be valued additionally: Travel Industry, Product management, Project coordination
- Strong communication and organizational skills
- Problem-solving mindset and willingness to learn new tools
- A team player who works well in a global, cross-functional environment
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- Hospitality and Tourism
- Educational Requirement
- Bachelor's degree graduate
- Office Address
- Jl. Batu Tulis Raya No.14, RT.3, RT.3/RW.2
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About ATI Business Group
ATI Business Group is a Global Business Process Management, Technology and Services Company. Our Clients’ businesses are on remarkable journeys as they strive to deliver the best possible outcomes for their customers. Our aim at ATI in working with our Clients’, is to support their continued growth by providing cost effective technology and talented and scalable people resources on demand.
ATI’s singular focus on providing services to the travel and hospitality business communities across the globe has been a remarkably successful one. Since commencing in 2002 with a single discipline of Fare Loading the business has grown today to supporting over 100+ independent work disciplines including Ticketing, Land and Cruise Travel Distribution, Fare Auditing, Finance and Accounting, Robotic Process Automation and Travel Technology.
We believe our success has only been achieved by always listening carefully to our Clients’ business needs and by building an effective working partnership based on trust, quality deliverables, responsiveness and efficient communication. For further information on what makes ATI different, please log on to http://atibusinessgroup.com