Customer Service
ATI Business Group
- Central Jakarta, IndonesiaCentral Jakarta, DKI Jakarta, IndonesiaCentral JakartaDKI JakartaIndonesiaIndonesia
- Full timeFULL_TIME
Posted a day ago and deadline of application is on 21 Feb
Recruiter was hiring a day ago
2025-12-24T09:22:26.613390+00:002026-02-21T17:00:00+00:00Job Description
Role of Purposes:
This Position will report directly to the Team Leader or Senior Team Leader to that account. This role will generally address customers' complaints and inquiries regarding flight tickets purchased on the apps or website by utilizing the Ticketing product knowledge
Responsibilities:
- To resolve client issues related to Airline booking as first resolution.
- To manage the inquiry on time.
- Support to escalate the higher inquiries to the respective key person.
- Ensure all work is processed according to and beyond the team’s standard.
- Report any issues or system limitations to the direct supervisor.
- Carefully follow instructions and pre-established guidelines to perform assigned tasks.
Minimum Qualifications
Requirements:
- Bachelor's degree in any Major
- Upper-intermediate proficiency in English (spoken, written, and reading).
- Have 1+ year working experience in Customer Service with English communication skills
- Willing to work in shifting mode (24/7) including public holidays
- Willing to work at Central Jakarta (Batu Tulis, Gambir) or BSD, Tangerang
Be Part of ATI Journey
Our aim at ATI Business Group in working with our Clients is to support their continued growth by providing cost-effective technology and talented & scalable people resources on demand. ATI’s singular focus on providing services to the travel and hospitality business communities across the globe has been a remarkably successful one. Since commencing in 2002 we now have over 1300 employees providing services to our clients across the globe.
Required Skills
- Customer Service
- Problem Solving
- Communication Skills
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Office Address
- Jl. Batu Tulis Raya No.14, RT.3, RT.3/RW.2
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About ATI Business Group
ATI Business Group is a Global Business Process Management, Technology and Services Company. Our Clients’ businesses are on remarkable journeys as they strive to deliver the best possible outcomes for their customers. Our aim at ATI in working with our Clients’, is to support their continued growth by providing cost effective technology and talented and scalable people resources on demand.
ATI’s singular focus on providing services to the travel and hospitality business communities across the globe has been a remarkably successful one. Since commencing in 2002 with a single discipline of Fare Loading the business has grown today to supporting over 100+ independent work disciplines including Ticketing, Land and Cruise Travel Distribution, Fare Auditing, Finance and Accounting, Robotic Process Automation and Travel Technology.
We believe our success has only been achieved by always listening carefully to our Clients’ business needs and by building an effective working partnership based on trust, quality deliverables, responsiveness and efficient communication. For further information on what makes ATI different, please log on to http://atibusinessgroup.com