Japanese Speaker Operations  

Are you someone who enjoys working with data, solving problems, and ensuring every detail is accurate? Do you thrive in a fast-paced environment where your work directly supports business operations and delivers exceptional service?

We're looking for a Japanese Speaker to join our Operations team. In this role, you'll support a variety of operational and administrative processes, helping ensure day-to-day business activities, documentation, records, and coordination are handled accurately, efficiently, and on time. Professional Japanese speaking ability is also required for this role, so if you’re confident communicating in Japanese, detail-oriented, and ready to take on a dynamic opportunity, we’d love to hear from you!

Key Responsibilities

• Verify, process, and record business transactions and operational requests accurately and within agreed service levels.
• Maintain accurate records, reports, and supporting documentation while ensuring data accuracy and integrity.
• Investigate discrepancies, resolve exceptions, and follow up on outstanding items with relevant stakeholders.
• Respond to internal and external enquiries professionally and within established turnaround times.
• Collaborate with cross-functional teams to support daily business and operational activities.
• Perform data validation, record checking, and administrative tasks to ensure operational accuracy and compliance.
• Support ad hoc back-office activities and contribute to continuous process improvement initiatives.
• Contribute to achieving team productivity, quality, and service performance targets.

• Have completed Bachelor degree in any major.

• Professional Japanese proficiency (JLPT N1–N4) is required.

• English proficiency of CEFR B2 or above.

• Willing to work on a rotating roster, including overnight shifts, weekends, and public holidays.

• Willing to be based in BSD and/or Jakarta.

• Strong attention to detail with the ability to manage high volumes of work accurately.

• Good analytical and problem-solving skills.

• Strong organizational and time management skills.

• Excellent communication skills and the ability to collaborate with multiple stakeholders.

• Familiarity with ERP systems is a plus.

• Experience working in a BPO, shared services, or multinational environment.