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Aviton Enterprises

Job Description 
 
Why we need you:

At Aviton Enterprises, smooth daily operations are what allow our leaders and teams to focus on growth. We’re looking for a competent, trustworthy, and highly organized Office Secretary who can help keep the office running efficiently and ensure communication flows clearly across the company.

Your role is essential to our progress. By managing administrative tasks and supporting coordination across teams, you help reduce operational pressure and create an environment where the company can move faster and perform better. If you’re reliable, communicative, and eager to grow with a young, ambitious team, this role is for you.

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What you’ll do: 
• Handle day-to-day administrative tasks and office coordination 
• Manage schedules, documents, and internal correspondence 
• Support communication between team members and departments to ensure smooth workflow 
• Assist in organizing meetings, preparing materials, and tracking important tasks 
• Help maintain an organized and efficient office environment

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What we’re looking for: 
• Strong communication skills — both written and verbal — are highly valued 
• Responsible, organized, and capable of handling tasks with accuracy 
• Trustworthy and able to handle information with professionalism and discretion 
• Willingness to learn, improve, and grow with the company 
• Comfortable working in a fast-paced team of young, driven professionals

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Minimum Qualifications: 
• At least Senior High School graduate; College level or Bachelor’s degree in Business Administration, Office Administration, or related fields is an advantage 
• Must have prior experience in the e-commerce industry 
• Familiar with platforms such as Shopee, Lazada, and TikTok Shop 
• Has experience supporting administrative or operational tasks in an online selling environment 
• At least 1 year of experience in office administration, secretarial work, or a similar role preferred 
• Proficient in basic office software (Microsoft Office / Google Workspace: Word, Excel, email, document handling) 
• Good written and verbal communication skills in English and Filipino 
• Strong organizational skills with the ability to manage multiple tasks and priorities 
• Comfortable using digital communication tools (email, chat platforms, shared documents) 
• Able to handle confidential information with professionalism and discretion 
• Must be willing to work full-time on-site in Bambang Street, Tondo (1013 Manila)

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Bonus points: 
• Previous experience in office administration or secretarial roles 
• Familiarity with office software and digital tools 
• A proactive attitude and willingness to take initiative when support is needed

Ecommerce Office Secretary

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Job Description 
 
ROLE: Customer Service Specialist

Why we need you:

At Aviton Enterprises, we believe exceptional customer service is not just a department—it’s the heart of our brand. Operating in the fast-paced world of eCommerce, we go above and beyond to ensure every customer feels heard, valued, and supported.

We’re looking for someone who thrives on helping others, can expertly understand our products, and delivers thoughtful, solution-oriented responses. If providing outstanding service excites you and you want to be part of a team that puts customers first in everything we do, then you’re the person we need.

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What you’ll do: 
 • Respond promptly and professionally to inquiries across our eCommerce channels, including Shopee, TikTok, and Lazada 
 • Manage customer interactions on our social media pages, particularly Facebook 
 • Handle incoming emails and provide clear, helpful responses to customer questions 
 • Take phone calls from customers, offering guidance and solutions regarding our products 
 • Collaborate with internal teams to resolve issues efficiently and maintain a seamless customer experience

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What we’re looking for: 
 • Tech-savvy and comfortable navigating multiple digital platforms 
 • Strong understanding of customer needs and the ability to deliver appropriate solutions 
 • Approachable, friendly, and professional demeanor 
 • Excellent communication skills in both English and Tagalog 
 • A proactive problem solver who can maintain composure under pressure

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Minimum Qualifications: 
 • At least Senior High School graduate; College level or Bachelor’s degree in Business, Communications, or related fields is an advantage 
 • Must have experience in the e-commerce industry 
 • Familiar with platforms such as Shopee, Lazada, and TikTok Shop 
 • Has hands-on experience handling customer inquiries, order concerns, or chat/email support in an online selling environment 
 • Strong written and verbal communication skills in English and Tagalog 
 • Comfortable using computers and digital platforms (email, chat systems, social media, eCommerce dashboards) 
 • Good typing skills with the ability to handle multiple chats or inquiries simultaneously 
 • Customer-oriented mindset with patience, professionalism, and attention to detail 
 • Able to stay calm, composed, and solution-focused when handling complaints or escalations 
 • Willingness to learn product knowledge and company service standards 
 • Must be willing to work full-time on-site in Bambang Street, Tondo (1013 Manila) 
 • Open to shifting schedules, especially during peak campaigns (e.g., 9.9, 11.11, 12.12, live selling days)

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Bonus points: 
 • Prior experience in high-volume eCommerce customer service 
 • Familiarity with Shopee, Lazada, or TikTok commerce platforms 
 • Ability to manage large volumes of inquiries while maintaining speed + quality (response time &amp; resolution rate)

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Benefits: 
 • Company Christmas gift 
 • Company events 
 • Discounted lunch 
 • Opportunities for promotion 
 • Pay raise 
 • Promotion to permanent employee

Aviton Enterprises

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