Job closed.
Job Description
The purpose of this role is to lead the Work Force Management Division.You will be responsible for managing the end to end process regarding work force planning and infrastructure, providing direction and evolving the roadmap given the complexity of market trends/ opportunities.
Responsibility:
- Assist and support the SVP of Customer Management to define strategy and direction for Blibli.com Work Force Management
- Create best capacity plan for business by managing trade-offs between Customer Experience/Service Levels, Employee Experience, and Cost Effectiveness
- Maintain accurate records of planned and required headcount in each of the skills week over week. Keep track of skills wise movements and Attrition to make decisions about internal movements/Job postings and Hiring plan
- Fully leverage existing technology and build new scheduling platforms and models to help business achieve success
- Develop and improve forecasting models using data analysis and statistical tools.
Minimum Qualifications
- Minimum 8 years of working experience, with 3 years managing a team;
- Proven experience in managing & improving Workforce Management;
- Experience working in fast paced environment;
- Strong analytical and planning skills;
- Good communication and presentation skills;
- Excellent problem-solving skills.
Perks and Benefits
- Work from Home
Jobs Summary
- Job Level
- Mid-Senior Level / Manager
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Sometimes
- Office Address
- Central Jakarta, Jakarta, Graha Niaga Thamrin 3rd floor, Jalan KH. Mas Mansyur RT.2/RW.8, Kebon Melati, Tanah Abang, Indonesia
About Blibli
Born as the pioneer in Indonesia’s e-commerce, Blibli.com has always believed in the sovereignty of local talents to empower our customers, partners and all generations in Indonesia. For that reason, we invite true creative problem solvers and passionate business builders to empower Indonesia with us. At Blibli.com, through endless opportunities, everyone is invited to solve real world problems and thus making differences every day and in every way for a better life.
“Embrace a career for a purpose with us now!”
Bliblioneers are the very core of Blibli.com existence, the greatest strength that makes Blibli.com what it is today. Together, we take strides to make cutting-edge ideas and innovation to live our life purpose. As the DNA of every Bliblioneers, we let RESPECT to be our guidelines to achieve what we aspire. We make every judgment and call through RESPECT. We honor fellow Bliblioneers through their RESPECT. And we find the next Bliblioneers through the DNA of RESPECT that we find within them.