Customer Care Team Leader
Bussan Auto Finance
- Kota Jakarta Selatan, IndonesiaKota Jakarta Selatan, Daerah Khusus Ibukota Jakarta, IndonesiaKota Jakarta SelatanDaerah Khusus Ibukota JakartaIndonesiaIndonesia
- Full timeFULL_TIME
Expired 4 years ago
2021-10-30T17:00:00+00:00Job closed.
Job Description
- Melakukan daily monitoring terhadap operasional dan penerapan standar layanan agent yang ada di BAF Care
- Membuat daily report atas performance harian agent
- Melakukan eskalasi dan melakukan reminder atas eskalasi yang disampaikan kepada PIC/DIC
baik yang ada di Kantor Jaringan maupun HQ terkait dengan komplain yang masuk ke BAF Care - Melakukan closed ticket atas keluhan yang disampaikan konsumen berdasarkan solusi yang diberikan oleh PIC/DIC terkait
- Membuat jadwal shifting agent secara bulanan
- Melaksanakan coaching, mentoring dan sharing session untuk meningkatkan competency agent
Minimum Qualifications
- Pendidikan minimal S1 Semua Jurusan
- Minimal 2 tahun sebagai team leader customer care / contact center agent di perusahaan multifinance / services
- Menguasai program komputer (Ms. Office) & Digital savvy
- Memiliki keterampilan komunikasi yang baik
- Memiliki kemampuan untuk mempimpin dan mensupervisi agent inbound dan correspondance
Perks and Benefits
Flexitime
Required Skills
- Business Correspondence
- MS Office
- Public Speaking
- Customer Service
- Communication Skills
- Coaching
- Performance Management
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- Jl. Tj. Barat Raya No.121, RT.14/RW.04, Kel, RT.8/RW.4, Tj. Bar., Kec. Jagakarsa, Kota Jakarta Selatan, Daerah Khusus Ibukota Jakarta 12530, Indonesia
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About Bussan Auto Finance
PT Bussan Auto Finance ("BAF") is one of the leading financing company in Indonesia focusing on new Yamaha brand motorcycle, used motorcycle, Sharia financing, Car, Multi-Products(electronics & home appliances), agricultural machinery, Pradana, and Adidana. In running its business, BAF is registered and supervised by Financial Service Authority (OJK) and member of Indonesia Financing Company Association (APPI) and Credit Bureau. With more than 24 years of existence, BAF has served 8.2 million customers and is supported by ± 8.200 employees in 248 locations across Indonesia.