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  • Bussan Auto Finance
Bussan Auto Finance

Customer Care Team Leader  

Bussan Auto Finance

 
  • Kota Jakarta Selatan, Indonesia
    Kota Jakarta Selatan, Daerah Khusus Ibukota Jakarta, Indonesia
    Kota Jakarta Selatan
    Daerah Khusus Ibukota Jakarta
    Indonesia
    Indonesia
  • Full timeFULL_TIME

Posted 7 days ago and deadline of application is on 30 Oct

Recruiter was hiring 11 hours ago

Job Description

  • Melakukan daily monitoring terhadap operasional dan penerapan standar layanan agent yang ada di BAF Care
  • Membuat daily report atas performance harian agent
  • Melakukan eskalasi dan melakukan reminder atas eskalasi yang disampaikan kepada PIC/DIC
    baik yang ada di Kantor Jaringan maupun HQ terkait dengan komplain yang masuk ke BAF Care
  • Melakukan closed ticket atas keluhan yang disampaikan konsumen berdasarkan solusi yang diberikan oleh PIC/DIC terkait
  • Membuat jadwal shifting agent secara bulanan
  • Melaksanakan coaching, mentoring dan sharing session untuk meningkatkan competency agent

Minimum Qualifications

  • Pendidikan minimal S1 Semua Jurusan
  • Minimal 2 tahun sebagai team leader customer care / contact center agent di perusahaan multifinance / services
  • Menguasai program komputer (Ms. Office) & Digital savvy
  • Memiliki keterampilan komunikasi yang baik
  • Memiliki kemampuan untuk mempimpin dan mensupervisi agent inbound dan correspondance

Perks and Benefits

  • FlexitimeFlexitime

Jobs Summary

Job Level
Entry Level / Junior, Apprentice
Job Category
Customer Service
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Once in a while
Office Address
Jl. Tj. Barat Raya No.121, RT.14/RW.04, Kel, RT.8/RW.4, Tj. Bar., Kec. Jagakarsa, Kota Jakarta Selatan, Daerah Khusus Ibukota Jakarta 12530, Indonesia
Vacancy
1 opening
Website
http://www.baf.id/

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About Bussan Auto Finance

PT Bussan Auto Finance (“BAF”) is one of the leading financing company in Indonesia focusing on new Yamaha brand motorcycle, used motorcycle, sharia financing, car, multi-products (electronics & home appliances), and agricultural machinery. In running its business, BAF is registered and supervised by Financial Service Authority (OJK) and member of Indonesia Financing Company Association (APPI) and Credit Bureau. With more than 20 years of existence, BAF has served over 7 million customers and is supported by ±7.000 employees in 250 locations across Indonesia.
Bussan Auto Financehttps://rec-data.kalibrr.com/www.kalibrr.com/logos/9CMAWGXDAQ9PRNBNZ42RYZKKD3BMVHCDAHTMNQYR-6017bcdf.pngPT Bussan Auto Finance (“BAF”) is one of the leading financing company in Indonesia focusing on new Yamaha brand motorcycle, used motorcycle, sharia financing, car, multi-products (electronics & home appliances), and agricultural machinery. In running its business, BAF is registered and supervised by Financial Service Authority (OJK) and member of Indonesia Financing Company Association (APPI) and Credit Bureau. With more than 20 years of existence, BAF has served over 7 million customers and is supported by ±7.000 employees in 250 locations across Indonesia.

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