L2 Helpdesk Support
Deployed Philippines, Inc.
- Pasig, PhilippinesSan Miguel Avenue, Pasig, Metro Manila, PhilippinesPasigMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Expired 4 years ago
2019-11-18T16:00:00+00:00Job closed.
Job Description
- Provide first line help desk support calls for AMR (robots), Voice and Wireless/RF clients
- Customers can email, call or via our ServiceDesk portal
- Log calls into ServiceDesk portal
- Provide guidance over email or phone with end customer directly
- Remote to customer network where applicable
- Provide diagnosis of initial faults
- Review application and device logs
- Check services/server resources statistics and logs
- Escalation to appropriate staff
- Work with escalating to 3rd party/vendor where needed
- Provide ongoing feedback and report on improvements to systems on regular occurring issues
- Work with remote team members with troubleshooting problems
Minimum Qualifications
- 5-10 years of experience in back-end application support
- Behaviour (Must Haves)
- Calm mannerism
- Self-motivated
- Team-player / collaborator
- Demonstrated ability to work autonomously and as part of team
- Ability to work remotely as part of follow the sun support team
- Ability to manage priorities and task scheduling with minimal direction
- Technical Experience (Must haves)
- Experience with Windows and Linux servers operating system
- Ability to diagnose faults
- Decipher application and system logs
- Talk through faults with customers whilst on the phone
- Experience with Tomcat/Apache troubleshooting
- Experience in diagnosing and resolving problems in high-throughput web applications and network services
- Experience with using/administering database servers
- General Skills
- Strong written and verbal communication skills (English) including the ability to write concisely for documentation
- Systematic troubleshooting skills
- Nice to have
- Working knowledge of networking systems (LAN in particular)
- Working knowledge of WLAN systems (802.11abgnac)
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Sometimes
- Office Address
- San Miguel Avenue
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About Deployed Philippines, Inc.
Deployed Philippines Inc is a non traditional BPO company servicing New Zealand and Australian clients. We provide remote staffing services for Banking and Insurance, IT and communication, HR and payroll.
Our clients are small and medium sized businesses with specific needs. The company provide high quality solutions in diverse business areas. We focuses on integrated end-to-end outsourcing and delivery of result-oriented benefits to our clients through cost effective support, productivity and process reengineering.
We value all our employees and treat each role as important to the company. This type of relationship helps us achieve our goals and move to the next level.
If you are striving to reach your full potential and have good strong work ethics we are the company you are looking for.