Regional Service Engineer North Luzon
Concepcion Industrial Corporation
- Muntinlupa, PhilippinesMuntinlupa, Metro Manila, PhilippinesMuntinlupaMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Posted 2 days ago and deadline of application is on 13 Sep
Recruiter was hiring 16 hours ago
2025-07-16T06:15:19.373454+00:002025-09-13T16:00:00+00:00Job Description
Regional Service Engineer - Luzon
Work Arrangement: Field
Work Location: Around Luzon
Accountabilities:
Support Service Agents, Authorized Product Installer (API) and Authorized Service Center (ASC) with product specification and presentation on NHVAC and HVAC products.
Provides Technical Training to all Installers, Technicians, ASC and Dealers.
Provides on-site technical support for NHVAC & HVAC products.
Perform Customer Care Agents training on First Call Resolution (FCR).
Manages and oversees business partner’s performance.
Handles escalated VOC (Voice of Customers) cases from both Sales and Consumers.
Supports the service readiness of NHVAC products both ASC and parts availability.
Remind / Assist and Coordinate with Field Support Team to ensure on-time issuance of parts to Business Partners.
Tasked to conduct and make field inspection reports and troubleshooting on new and recurring field defects including VIP customer’s aftersales concerns.
Responsible in the defect verifications of dealer’s stocks thru the utilization of Business Partners.
Ensures all Service Directives and Bulletins are properly cascaded to all Business Partners in his area of responsibility.
Assist in Business Partner’s technical inquiries and other COMS related issues and concerns.
Tasked to conduct Audit of spare parts availability and returned defective parts from Business Partners and Spare Parts Distributors. Others.
Qualifications:
With experience in ASC Management
With Background in HVAC
Minimum Qualifications
Support Service Agents, Authorized Product Installer (API) and Authorized Service Center (ASC) with product specification and presentation on NHVAC and HVAC products.
Provides Technical Training to all Installers, Technicians, ASC and Dealers.
Provides on-site technical support for NHVAC & HVAC products.
Perform Customer Care Agents training on First Call Resolution (FCR).
Manages and oversees business partner’s performance.
Handles escalated VOC (Voice of Customers) cases from both Sales and Consumers.
Supports the service readiness of NHVAC products both ASC and parts availability.
Remind / Assist and Coordinate with Field Support Team to ensure on-time issuance of parts to Business Partners.
Tasked to conduct and make field inspection reports and troubleshooting on new and recurring field defects including VIP customer’s aftersales concerns.
Responsible in the defect verifications of dealer’s stocks thru the utilization of Business Partners.
Ensures all Service Directives and Bulletins are properly cascaded to all Business Partners in his area of responsibility.
Assist in Business Partner’s technical inquiries and other COMS related issues and concerns.
Tasked to conduct Audit of spare parts availability and returned defective parts from Business Partners and Spare Parts Distributors. Others.
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Architecture and Engineering
- Educational Requirement
- Bachelor's degree graduate
- Office Address
- Muntinlupa, Metro Manila, Philippines
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