Service Consultant
EF EFEKTA English for Adults
- Jakarta Pusat, IndonesiaLevel 22, 30, Jalan M H Thamrin, Gondangdia Kel., Menteng, Jakarta Pusat, DKI Jakarta, IndonesiaJakarta PusatDKI JakartaIndonesiaIndonesia
- Full timeFULL_TIME
Expired 16 days ago
2025-11-21T17:00:00+00:00Job closed.
Job Description
Role Objective:
Act as the primary point of contact for students, ensuring excellent service quality, fostering strong relationships, and guiding them through their learning journey. This role involves managing student accounts, providing personalized course consultations, and driving retention through renewals and engagement initiatives.
Key Responsibilities:
- Serve as a dedicated account manager for students, ensuring a smooth and fulfilling learning experience.
- Build and maintain strong relationships with students through regular check-ins and progress tracking.
- Guide students in achieving their learning goals by offering tailored course recommendations.
- Manage student account renewals and drive loyalty program participation.
- Collaborate with internal teams to enhance student satisfaction and retention.
- Organize and oversee engagement events at the learning center to foster a supportive community.
Minimum Qualifications
Minimum Qualifications:
- Bachelor’s degree in a related field or equivalent experience.
- At least 1 year of experience in sales, account management, or direct B2C selling.
- Strong interpersonal and communication skills with a consultative sales approach.
- Customer-focused mindset with a proactive and solution-oriented attitude.
- Upper-Intermediate level of English proficiency (both written and spoken).
- Self-motivated, detail-oriented, and able to work collaboratively in a team.
- Willingness to work flexible hours, including shifts.
Perks and Benefits
Special Leave Benefits for Women
Free Lunch or Snacks
Life Insurance
Paid Sick Leave
Performance Bonus
Recruitment / Signing Bonus
Paid Holidays
Paid Vacation Leave
Maternity & Paternity Leave
Medical, Prescription, Dental, or Vision Plans
Required Skills
- Relationship Management
- Persuasion and Negotiation
- Sales and Marketing Knowledge
- Public Speaking
- Customer Service
- Communication Skills
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Education and Training
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Always
- Office Address
- 30, Jalan M H Thamrin, Gondangdia Kel., Menteng
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About EF EFEKTA English for Adults
EF EFEKTA English for Adults
EF - EXCELLENCE IN ENGLISH TRAINING
EF was founded in Sweden in 1965 with just one teacher and a big dream of "breaking down the barriers in language learning both regionally and culturally". Today, EF has become the world's best and largest provider of English language courses by offering language learning and certified courses to people of all ages with study abroad opportunities and cultural exchange programs. EF has been appointed five times as the provider of language training services and official education services for the Olympics (1988 in Seoul, 2008 in Beijing, 2014 in Sochi, 2016 in Rio and 2018 in Pyeongchang).
EF & INDONESIA
With more than 500 schools and offices in 53 countries, EF is the world's largest private educational institution. EF has been in Indonesia since 1986 and to this day we provide intensive training programs for adults and education for children by leveraging the latest technology to provide courses, both in schools and online 24 hours a day.
EF & OLYMPICS
EF consistently supports various sporting events in various parts of the world and makes it a medium to promote global unity, development and equality. We are proud to have been the official provider of language training and education services for five Olympiads.
EF & INTERNATIONAL COMPANIES
EF continues to provide English training services for more than 1,500 international companies worldwide in various industries for a wide variety of employees.
EF Foreign Tutor.
EF has a team of high-quality teaching professionals led by teachers mostly from English-speaking countries with TEFL or other professional certifications. Our teachers are thoroughly selected and rigorously trained so that they are able to apply EF's superior learning methods. Let's get to know our foreign teachers better!