Helpdesk
PT Tangara Mitrakom
- Central Jakarta, Indonesia37, RT03/RW02, Jalan R P Soeroso, Gondangdia Kel., Menteng, Central Jakarta, DKI Jakarta, IndonesiaCentral JakartaDKI JakartaIndonesiaIndonesia
- Full timeFULL_TIME
Posted a month ago and deadline of application is on 1 Feb
Recruiter was hiring 9 days ago
2025-12-04T09:30:17.558360+00:002026-02-01T17:00:00+00:00Job Description
- Menerima & merespons keluhan pelanggan melalui telepon, email, dan WhatsApp.
- Melakukan 1st level troubleshooting terhadap gangguan layanan.
- Memantau berbagai network monitoring tools (WUG, PRTG, RMM, SSTOB, CACTI, dll).
- Mencatat, memperbarui, dan menutup log gangguan pada sistem NPR.
- Berkoordinasi dengan pengelola ATM, cabang, partner jaringan, serta tim internal.
- Melakukan eskalasi ke NOC (2nd Level) atau Service Delivery (3rd Level) sesuai kebutuhan.
- Memantau progres Trouble Ticket dan memberikan update ke customer.
- Melakukan checklist periodik pada sistem monitoring & link backhaul.
- Menyusun daily report, termasuk penanganan gangguan massal (gamas).
Minimum Qualifications
- Pendidikan minimal SMK dari jurusan terkait.
- Pengalaman dalam Customer Handling atau posisi Helpdesk/Support.
- Menguasai sistem monitoring jaringan (PRTG, WUG, CACTI, RMM, dll).
- Memahami dasar troubleshooting jaringan dan penggunaan Trouble Ticketing System (NPR).
- Komunikatif, detail, bertanggung jawab, dan mampu bekerja dalam tekanan.
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- IT and Software
- Educational Requirement
- Graduated from high school
- Recruiter response to application
- Once in a while
- Office Address
- Jl. RP. Soeroso No.37 Cikini Jakarta 10350 - Indonesia
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About PT Tangara Mitrakom
PT Tangara Mitrakom, a subsidiary of Elang Mahkota Teknologi (Emtek), is a trusted provider of advanced network services and telecommunications solutions. Operating under a closed fixed network license from the government, the company delivers world-class connectivity solutions across Indonesia.
With over 50 service points and more than 100 skilled technicians nationwide, PT Tangara Mitrakom ensures reliable service, supported by a cutting-edge workshop for repairs and collaborations with global partners. Certified with ISO 9001, ISO 27001, and ISO 45001, the company upholds international standards in quality, security, and safety, empowering businesses with innovative and secure solutions.
Why Join PT Tangara Mitrakom?
✅ Innovative Impact – Be part of a company at the forefront of satellite, IoT, and digital connectivity solutions.
✅ Career Growth – We value talent and offer opportunities for professional development and advancement.
✅ Nationwide Reach – Contribute to connecting enterprises across Indonesia.
✅ Dynamic Culture – Work with passionate professionals in a collaborative and forward-thinking environment.