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Customer Success Manager  


  • Central Jakarta, Indonesia
    FinAccel Lobby, Rukan Permata Senayan Unit E-08, Jl. Tentara Pelajar, Central Jakarta, Jakarta, Indonesia
    Central Jakarta
  • Full timeFULL_TIME
Job closed.

Job Description

We are a high-growth fintech company that is passionate about using big data analytics, machine learning, and cutting-edge technology to revolutionize the way people use credit card. To continue our success story, we are looking for a Customer Success Manager to primarily support our client portfolio. This role will need to focus on our customer experience and life-cycle and ensure that our customers are using Kredivo’s platform effectively and maximising on our robust features to guarantee they get the most value.

What you will do:

  • Analyse how to grow Transaction with the merchant/partner
  • Liase & day to day management with merchant/partner
  • Work across functions in Business Development Team on merchant success, ensuring timely communication & merchant visibility.
  • Setting partner/merchant priorities, promo planning & user education.
  • Provide merchant transaction report by weekly, monthly and quarterly
  • Assist the BD in establishing business test practices.
  • Target service improvement to stores, oversee optimum visibility.
  • Assist in merchant quarterly reviews & analytics.

Minimum Qualifications

What you will need:

  • Bachelor's degree (preferred from Business / Management Graduate).
  • Minimum 4 years work experience in Business Development, Sales or Account Management.
  • A big passion on engaging customers and expanding their use cases through our product.
  • Strong attention to detail and excellent analytical skills. You need to be comfortable with data.
  • Has experience in process improvement and project management.
  • Has experience with process documentation and SOP Creation.
  • Has experience in working in multifunctional team.
  • Knowledge of methods of process mapping and design.
  • Proficient in Microsoft office (Word, Excel, Power Point)

Perks and Benefits

  • Free Lunch or SnacksFree Lunch or Snacks
  • Medical / Health InsuranceMedical / Health Insurance
  • Paid Sick LeavePaid Sick Leave
  • Performance BonusPerformance Bonus
  • Paid Bereavement/Family LeavePaid Bereavement/Family Leave
  • Paid HolidaysPaid Holidays
  • Maternity & Paternity LeaveMaternity & Paternity Leave
  • Medical, Prescription, Dental, or Vision PlansMedical, Prescription, Dental, or Vision Plans

Required Skills

  • Organizing and Planning
  • Project Management
  • Business Development
  • Problem Solving
  • Account Management
  • Market Research
  • Customer Research

Jobs Summary

Job Level
Mid-Senior Level / Manager
Job Category
Sales and Marketing
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Once in a while
Office Address
Dipo Tower, Jl. Gatot Subroto No.Kav 50-52, RW.7, Petamburan, Kecamatan Tanah Abang, Jakarta, Daerah Khusus Ibukota Jakarta 10260
Financial Services
2 openings

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About FinAccel

FinAccel is a fun, fast growing company with lofty ambitions. Starting with instant ecommerce financing, we are on a goal to disrupt unsecured lending in Southeast Asia, one of the fastest growing economic regions globally. Our first product, Kredivo, which integrates at merchant checkout, qualifies ecommerce buyers for instant ecommerce purchase financing at rates which are much lower than consumer finance companies. We do this by using breakthrough technology and science to unlock unprecedented insights about credit risk and fraud from multiple data sources: phone, social networks, telco, financial and location data. FinAccel is founded by an experienced and well rounded team: Akshay Garg (cofounder Komli Media), Umang Rustagi (McKinsey financial services) and Alie Tan (PicStory and Affle). The company is backed by some of the biggest investors in the region: Jungle Ventures, GMO, AlphaJWC and 500 Startups. The company has a flat, egalitarian structure, no politics, no BS; people who are problem solvers and execute fast will thrive here. FinAccel is not for everyone. People who do well here tend to have a few qualities in common: - Intelligent - Intellectually curious - High ownership over their work - Strong communicators - Biased for speed - Team players - Excited by an all-in work culture - Motivated by building innovative products We provide employees with a work environment which is: - learning and execution oriented without any politics or excessive managerial overhead, - where taking initiative is highly valued, - where making mistakes is encouraged as long as you keep learning from them, - one of the best compensation structures in the startup world (everyone is a shareholder in the company). If you feel this is you, then we'd love to hear from you.

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