CVM & Customer Experience Marketing Analyst

Indosat Ooredoo

  • Central Jakarta, Indonesia
    Central Jakarta, DKI Jakarta, Indonesia, Central Jakarta, DKI Jakarta, Indonesia
    Central Jakarta
    DKI Jakarta
  • Full time
Posted 4 days ago and deadline of application is on 29 Jun
Recruiter was hiring a day ago

CVM & Customer Experience Marketing Analyst

Indosat Ooredoo

Job Description

This role will be responsible to provide Customer Value Management (CVM) analysis, monitor the performance and generate reports, and ad-hoc support to related department/division/projects in order to achieve CVM KPI’s particularly around churn. By doing data query and data analysis this role will address all information required within organization in order to improve customer value and business decision making.

Area of Responsibilities:

1. Data Processing and Analytical Thinking

Explore and discover the data (structure and unstructured data) to be insight and convert into tangible business value by providing analysis and recommendation

2. Customer Value Management

Supporting manager in developing and deliver CVM’s improvement initiatives; Wrangling data from multiple sources including sales, distribution & merchant, product strategy & development and customer databases to create integrated views that can be used to drive decision making; Working with large and complex databases; Designing and building reports and analysis

3. Business Intelligence

Ensure daily/weekly/monthly reports are delivered accurately and on time so users will always have the latest, most up to date information/analysis; Provide reports to ensure business impact is understood in the clearest possible terms; Investigate and seek to resolve any identified data integrity issues, feeding the analysis back to the source of the issues to attempt to remove possibility of reoccurrence; Support the product and marketing team with all Ad-hoc requests, in order to fulfill various business needs.

4. Team Collaboration and Development

Work co-operatively with the internal team to accomplished automation, dashboard, or digital tools development; Provides recommendation for business operation & excellence by providing best practices to the internal team

Minimum Qualifications

  • Minimum Bachelor degree from reputable university with Informatic Engineering, Computer Science, Statistic or other related academic background with GPA min. 3.0 Experience:
  • Have a good and proven experiences in writing SQL data query
  • Have a good skill in analysis, providing cohort analysis and providing insight
  • Have experience in visualization tools (Tableau, Cognos, etc)
  • Have experience and good understanding using big data platforms
  • Experience in creating presentation and spreadsheet
  • Demonstrated experience in evaluating and solving business challenges by collecting, reviewing and analyzing information that are useful to make sound recommendations Skills:
  • Having comprehensive knowledge and strong best practice in the field of business intelligence, automation development, and customer experience in order to enhance revenue and productivity of products and services
  • Strong blend of analytical, great attention to details, decision-making and creative problem solving skills
  • Excellent in communication, presentation and negotiation skills capabilities both in Indonesia and English

Jobs Summary

Job level
Associate / Supervisor
Job category
Sales and Marketing
Educational requirement
Bachelor's degree graduate
Office Address
Central Jakarta, DKI Jakarta, Indonesia
1 opening

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About Indosat Ooredoo

At Indosat Ooredoo we are proud of the diversity and creative potential of our staff, who hail from a myriad of social and education backgrounds. To ensure that all receive the same treatment and a uniform chance at career development and advancement, we have adopted an equal opportunity culture for our employees, throughout our operations. We firmly believe that our employees and human resources are a key asset to Indosat Ooredoo, and that we should continuously invest in their development and skills. We place great emphasis on providing a conducive and supportive learning environment, and continually increase staff training. In addition, we have always strived to become the best place to work for employees by providing a positive work environment and by ensuring the welfare of employees and their family members. Aside from monthly wages, employees also receive benefits such as telephone benefit, medical benefit, annual bonus as incentive, a variety of facilities and rewards. As far as possible, working condition are designed such that employees enjoy being at work. In some work locations, Indosat Ooredoo provides libraries, medical clinics, canteens, and nursing rooms, for the benefit of employees. Balancing work and social activities, Indosat Ooredoo also provides facilities that enable employees to pursue their hobbies or talent in sports and the arts, and also support employees to perform religious obligation including the observation of religious events as we believe that this will help to spiritually motivate employees towards higher performance. Finally, we provide an employee pension scheme through the financial institution pension fund programme to ensure that our employees continue to maintain a good standard of living after retirement. Let's Develop and Grow with the Indosat Ooredoo family!