Reports Analyst | Javascript, VBA, Macro

Infinit-O Manila, Inc.

  • Makati, Philippines
    24F Pacific Star Building, Makati, National Capital Region, Philippines
    Makati
    National Capital Region
    Philippines
  • 25,000.00 - 28,000.00 PHP / monthPHP25,000.0028,000.0025,000.00MONTH
  • Full time
Posted a month ago and deadline of application is on 16 Apr
Recruiter was hiring a day ago

Reports Analyst | Javascript, VBA, Macro

Infinit-O Manila, Inc.

Job Description

Basic Role: This position is responsible for creating process in Contact Center metrics and score validation. The following are key responsibilities:

1. Management Information System

  • Daily Utilization, Productivity & Shrinkages Report/Analysis
  • Dashboard Creation, Scorecard & Transaction Monitoring
  • Team Compliance (Attendance, Tardiness, Online & Classroom Trainings, etc)
  • Inventory & AHT Analysis Reports

2. Quality and Process Improvement

  • Creation of audit tool for all processes
  • Monitoring calibration sessions
  • Maintaining Quality Dashboard

3. Quality & Information Security Management

  • Adhere to and implement Infinit-O’s quality and information security policies and carry out its processes and procedures accordingly.
  • Protect client-supplied and generated for client information from unauthorized access, disclosure, modification, destruction or interference (see also Table of Offenses).
  • Carry out tasks as assigned and are aligned with particular process or activity related to information security.
  • Report any potential or committed non-conformity, observation and/or security event or risks to immediate superior.
  • Assist Internal Audit Team during internal audits of assigned projects

Minimum Qualifications

  • Candidate must possess at least a Bachelor's/College Degree, Information Technology/Computer Science or any related field.
  • At least 2 year(s) of working experience in the related field is required for this position.
  • Must be analytical and has keen eye for quality/improvements
  • Must have strong attention to detail and organizational skills
  • Recognition of and commitment to maintaining confidentiality and integrity.
  • Can work in a fast-paced environment.
  • Knowledgeable in using Javascript.
  • Must be highly proficient in EXCEL Microsoft Office, MACRO/VBA.
  • Willing to work on a NIGHT SHIFT schedule.

Perks and Benefits

  • Flexitime Flexitime
  • Work from Home Work from Home

Jobs Summary

Job level
Entry Level / Junior, Apprentice
Job category
IT and Software
Educational requirement
Bachelor's degree graduate
Recruiter response to application
Sometimes 
Office Address
24F Pacific Star Building
Industry
Business Process Outsourcing
Vacancy
1 opening
Website
https://www.infinit-o.com/

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About Infinit-O Manila, Inc.

Infinit-O Manila, Inc. was incorporated on September 15, 2005 by two veterans of the multinational outsourcing industry. Our vision and goal was to help small and medium sized companies around the globe to grow and prosper by enabling them to experience the full benefits of partnering with an outsourcing company. Infinit-O Manila, Inc. is proud of its long lasting business relationships with its clients. We have become one of the top providers of quality outsourcing solutions in Asia. In 2006 we built on our value-based approach by becoming certified by the Quality Management System ISO 9001:2008 for business process outsourcing services. In 2009, Infinit-O also received ISO 27001:2005 certification to further demonstrate our commitment to the safety and security of our clients’ proprietary information. VISION To Be the Trusted and Preferred Outsourcing Partner Every strategy Infinit-O takes is one step towards its vision of becoming a trusted and preferred outsourcing company of businesses across the globe. Since its inception, Infinit-O has began to emerge as a preferred and trusted partner in business process outsourcing (BPO) and knowledge process outsourcing (KPO) solutions for small and medium-sized businesses. MISSION Malasakit for our clients, our company, our team members, and ourselves We leverage the western-thinking Filipino culture and their value of Malasakit with our quality-based management approach to provide unparalleled levels of service excellence and client satisfaction. We are looking for highly-motivated and results-oriented individuals to join our team as part of our expansion plans.
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