Application Support L1
Klik Digital Sinergi
- South Jakarta, Indonesia40C, RT06/RW01, Jalan Buncit Raya, Duren Tiga Kel., Pancoran, South Jakarta, DKI Jakarta, IndonesiaSouth JakartaDKI JakartaIndonesiaIndonesia
- Full timeFULL_TIME
Posted 10 days ago and deadline of application is on 5 Sep
Recruiter was hiring 13 hours ago
2025-07-08T03:50:57.705037+00:002025-09-05T17:00:00+00:00Job Description
- Utilizing the application to fulfill the assigned task as per customer requirements
- Monitor application health and performance using available monitoring tools
- Receive and record incidents and service requests from users through ticketing systems or other communication channels
- Identify and escalate complex incidents to L2 or L3 support teams according to escalation procedure
- Record all incidents, service requests, and actions taken in the ticketing system
- Provide clear and timely communication to users regarding incident and service request status
- Perform routine maintenance according to scheduled tasks; perform health checks on servers and applications.
- Available 24/7 (Shifting schedule) and on call duties as well as to work off hours and also on-customer site and able to work with a team
Minimum Qualifications
- Minimum 1 year of experience in application support or IT operations roles. (Possible also for Fresh Graduate)
- Diploma degree or Bachelor degree in Information Technology, Computer Science, Computer Engineering, Information Systems
- Basic Knowledge on Operating Systems (Linux and Windows)
- Basic Skills on Linux Command and Shell
- Basic Skills on Computer Network (routing, subnetting)
- Basic Skills on Operating Desktop Application (Windows & Linux)
- Basic Skills on Operating Web Application
- Basic Skills on Database (RDBMS), SQL Command, and DB GUI Tools (e.g: DBeaver, pgAdmin)
- Familiar with Ticketing System for Issue / Problem
- Familiar with MS Office and its sub-products
- Basic Knowledge on ITIL Framework would be a plus
- Willing to Work From Office : Jakarta Selatan
- Have a good communication, and time management skills
- Good analytical and problem solving skills
- Eager to learn and able to adapt of company culture
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Office Address
- Jl. Buncit Raya 40B, Kel. Duren Tiga, Jakarta - Indonesia 12760, Pancoran, Daerah Khusus Ibukota Jakarta, Indonesia
Feel secure when applying: look for the verified icon and always do your research on a company. Avoid and report situations when employers require payment or work without compensation as part of their application process.
About Klik Digital Sinergi
Klik Digital Sinergi is principal application product. KDIGITAL has products for the SMB and retail markets running on top of the cloud system. KDIGITAL provides Digital Transformation Solutions and Services for our Client and Partners. KDIGITAL solution and services ranged from ideation and design to managed services