Service Desk & Support Engineer [Application Support]
Kompas Gramedia
- West Jakarta, IndonesiaJl. Palmerah Selatan No. 22-28. Jakarta, Indonesia, West Jakarta, DKI Jakarta, IndonesiaWest JakartaDKI JakartaIndonesiaIndonesia
- Full timeFULL_TIME
Posted a day ago and deadline of application is on 7 Jun
Recruiter was hiring 21 hours ago
2026-03-09T07:28:53.975669+00:002026-06-07T17:00:00+00:00Job Description
- Provide technical support for internal applications to ensure smooth daily operations
- Monitor application performance and availability and respond to incidents or service disruptions
- Troubleshoot and resolve applications, database, or system-related issues
- Work closely with development teams, infrastructure teams, and users to resolve issues and improve system performance
- Manage and track issues using the ticketing system, ensuring timely resolution according to SLA
- Assist in database queries, data validation, and troubleshooting using SQL tools
- Maintain system documentation, operational procedures, and troubleshooting guides
- Participate in incident analysis and preventive improvements to reduce recurring issues
Minimum Qualifications
- Bachelor's degree in Informatics Engineering, Computer Science, or a related field
- Minimum 2 years of experience in Application Support or IT Operations roles
- Basic skills in desktop application operations
- Basic skills in web application operations
- Basic knowledge of web server engines (e.g., IIS, Nginx)
- Basic knowledge of programming languages (e.g., Python, JavaScript, Visual Basic (VB))
- Basic knowledge of databases (RDBMS), SQL commands, and database GUI tools (e.g., DBeaver, pgAdmin)
- Familiar with ticketing systems for issue and problem management
- Familiar with Microsoft Office / Microsoft 365 and related applications
- Experience with the Odoo platform is preferred
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Office Address
- Jl. Palmerah Selatan No. 22-28. Jakarta, Indonesia, West Jakarta, DKI Jakarta, Indonesia
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About Kompas Gramedia
Kompas Gramedia, through its more than 50 years of history, is striving for one goal: enlightening and empowering Indonesia. To ensure that we are able to serve the nation for another 50 years, we are undergoing a digital transformation; strengthening and expanding our solid business pillars by developing new digital business initiatives.
Our vision is to enlight all the people in Indonesia with all the knowledge we have.