

IT System Operation Staff
KST
- Jakarta Selatan, IndonesiaJalan Kebayoran Baru, Gunung Kel., Kebayoran Baru, Jakarta Selatan, DKI Jakarta, IndonesiaJakarta SelatanDKI JakartaIndonesiaIndonesia
- ContractualCONTRACTOR
Posted a day ago and deadline of application is on 20 Mar
Recruiter was hiring 12 days ago
2026-01-20T10:12:50.433224+00:002026-03-20T17:00:00+00:00Job Description
Key Responsibilities:
- Review, improve, and document operational processes through updated SOPs.
- Maintain accurate and organized data administration within the department.
- Coordinate with cross-functional teams to ensure smooth task execution.
- Manage and respond to service requests or incidents from internal channels.
- Monitor system operations, identify anomalies, and escalate issues as needed.
- Support the creation of service catalogs, SLAs, and knowledge bases.
- Conduct analysis on recurring incidents and propose preventive actions.
- Collaborate with Monitoring and Product Teams for issue resolution.
- Contribute to fraud detection by analyzing transactions and customer patterns.
- Participate in incident postmortem and fraud review sessions.
- Support KYC validation, compliance reviews, and partner performance checks.
- Provide and validate data requests while ensuring data governance compliance.
- Assist in system integration with partners, including testing and deployment.
- Support automation initiatives to streamline manual operational processes.
- Prepare regular reports on incidents, services, data, and system performance.
Minimum Qualifications
Requirements:
- Bachelor's degree in any field (preferably Management or Informatics).
- Proficient in Windows/Linux OS and Microsoft Office tools.
- Familiar with SQL, database tools (eg, DBeaver, BigQuery), and API clients (e.g. Postman).
- Basic experience with Java IDEs, monitoring tools, and BI tools (e.g. Power BI).
- Understanding of cloud environments, CI/CD, and system architecture.
- Knowledge of IT Service Management, ITIL, ISO 27001/27701, and data privacy regulations.
- Strong data analysis, pattern recognition, and administrative skills.
- Good communication and business process understanding.
- Basic programming and algorithm knowledge.
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Office Address
- Jalan Kebayoran Baru, Gunung Kel., Kebayoran Baru
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About KST
Kreatifitas Sinergisme Teknoindo (KST) is a software company specialized in IT services and software product development. Among the key domains are retail, inventory-management, administration & back-office processing, manufacturing, e-commerce, and others.
Our headquarter is in Jakarta, with team members working from several cities in Indonesia. We work primarily with small and midsize businesses, with clients from across Asia and Australia.
Vision:
Our vision is to be a leading global IT company, trusted by its customers for consistently delivering quality software and service excellence; whilst at the same time also become a tech hub that educating and caring for its employees wellbeing, and collaborating with them for innovation and continuous improvement.
Culture:
We put both clients and employees at the centre of what we do. At KST, we encourage a proactive and open communication working culture.
Below are KST core values and competencies, a list of specific attributes and behaviours we care about the most. The more these values sound like you, and describe the people you want to work with, the more likely you will thrive at KST:
★ Willing to Learn: You learn rapidly and eagerly
★ Observant – You listen well and seek to understand before reacting
★ Respect - You adapt your style, and collaborate effectively with people of diverse background and cultures
★ Knowledgeable – You are good at using data, take smart risks and think strategically
★ Excellent – You are reliable, demonstrate strong performance and thirst for excellence
★ Teamwork – You contribute, nurture, and make time to help colleagues
★ Humble – You are quietly confident and openly humble
★ Integrity – You are known for authenticity, transparency, and admit mistakes freely
★ Creative – You are curious, open minded in search of new ideas and suggest better approaches
★ Service – You seek what is best for KST, rather than what is best for yourself or your group